Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


185 posts

Master Geek


Topic # 29079 22-Dec-2008 10:55
Send private message

Hello,

we have had mysky for about 1 month and have had no problems at all with it. We went away over the weekend, came back yesterday and it refused to turn on. The little red light indicates that it is recieving power and it is humming away, but turning it on gives no response at all. I have tried all the obvious things - turning it off for a good period of time, unplugging, replugging, resetting, taking the card out etc etc.

Anyone got any ideas what could be the problem? I have booked a technician but have to wait until the 6th of Jan. Good on sky for quick service.

We have a second decoder, I have plugged our satelite dish into this and it works fine, so does no appear to be a reception problem. Maybe the mysky box has given up, maybe it missed us over the weekend and decided to end its life.

any ideas?

thanks

Create new topic
30 posts

Geek


  Reply # 185711 22-Dec-2008 17:05
Send private message

sounds pretty dead to me. if you're near a branch, just take it in + demand a swap, 6th of jan is ridiculous for a trouble call.

3829 posts

Uber Geek
+1 received by user: 234

Trusted

  Reply # 185712 22-Dec-2008 17:08
Send private message

Etacovda: sounds pretty dead to me. if you're near a branch, just take it in + demand a swap, 6th of jan is ridiculous for a trouble call.


give Sky a break. It's christmas. You can't just demand swaps on products when it breaksdown on you.




Do whatever you want to do man.

  

321 posts

Ultimate Geek


  Reply # 185713 22-Dec-2008 17:13
Send private message

Yeah maybe the word "demand" is a bit too strong.  Ask nicely. 

I reckon you can ask for a swap if the unit is clearly dead, after all it is their equipment and 6 Jan is a long time to wait.




.....c'mon sucker lick my battery........
binary solo...0000110000110000111...



185 posts

Master Geek


  Reply # 185724 22-Dec-2008 18:40
Send private message

cheers. the office in hastings is quite small, do you think they would swap it over if we ask nicely? the 6th is pretty far away and once you have myskyhdi you don't wanna go back to a regular decoder!

Mad Scientist
18707 posts

Uber Geek
+1 received by user: 2381

Trusted
Lifetime subscriber

  Reply # 185725 22-Dec-2008 19:25
Send private message

physically take it to a shop to exchange it. warn them you're coming and to make sure they have a spare one. i think that might work?

703 posts

Ultimate Geek
+1 received by user: 17


  Reply # 186480 29-Dec-2008 10:58
Send private message

Hmmm everytime I've been to the branch in Mt Wellington to swap things including decoders for basic sky digital thay have told me they only swap UHF decoders, And if its digital an installer has to come to your home. Has this rule changed now?



185 posts

Master Geek


  Reply # 186488 29-Dec-2008 11:42
Send private message

the installer came out early and replaced the unit. he didn't know what had happened but thought the unit was definitely dead!

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone faces charges for billing customers after contract finished
Posted 22-Aug-2018 17:54


Aerial imagery Nearmap launches in New Zealand
Posted 22-Aug-2018 17:41


Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.