Neon navigation seems broken on AppleTV.

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kharris

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#300578 19-Sep-2022 23:37

Is anyone else having issues with navigation in the neon app after upgrading to tvOS 16 on Apple TV?
The play/resume is not highlighted initially and while playing if I swipe down to reveal captions and episodes I cannot select these to use them.

This seems to be a recent bug.

Kirk

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#2970385 20-Sep-2022 10:05

I haven't used Neon on ATV since updating...I'll have to go have a look now that you've mentioned it.

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eracode

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#2970431 20-Sep-2022 11:08

I don’t think it’s anything to do with tvOS16 - it’s been broken for ages - in fact it has probably never worked properly.

https://www.geekzone.co.nz/forums.asp?forumid=106&topicid=293254

Sometimes I just sit and think. Other times I just sit.

kharris

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#2970435 20-Sep-2022 11:18

eracode:
I don’t think it’s anything to do with tvOS16 - it’s been broken for ages - in fact it has probably never worked properly.

https://www.geekzone.co.nz/forums.asp?forumid=106&topicid=293254

No. It worked fine up until recently. I use the captions sometimes when the dialogue is difficult to make out. I am not sure if it is a tvos 16 issue or not though.

Kirk

eracode

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#2970461 20-Sep-2022 12:33

I just checked again and find that the issues I was complaining about in that thread back in January are still there.

“The fast forward and rewind functions on our Siri remote for Apple TV don’t work in the Neon app. The only command that works is pause. It’s pretty annoying if, say, you miss some dialogue and want to go back and check it.”

And we have no access to captions/subtitles.

Sometimes I just sit and think. Other times I just sit.

eracode

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#2970654 20-Sep-2022 19:01

I’m really interested to know whether anyone watching Neon on ATV has ‘fast forward’ and ‘rewind’ scrub controls and can access subtitles from the ATV remote.

Sometimes I just sit and think. Other times I just sit.

kharris

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#2970695 20-Sep-2022 22:00

eracode:
I’m really interested to know whether anyone watching Neon on ATV has ‘fast forward’ and ‘rewind’ scrub controls and can access subtitles from the ATV remote.

Yes I can scrub but I have to put focus on the progress bar first. To do that I have to swipe down. So captions menu shows up and then press the menu button so that menu disappears again. Then I can scrub back and forth, and I can also go forward and back 10 seconds as well as play/pause.

Kirk

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dougierydal

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#2970806 21-Sep-2022 09:22

eracode:

I don’t think it’s anything to do with tvOS16 - it’s been broken for ages - in fact it has probably never worked properly.

https://www.geekzone.co.nz/forums.asp?forumid=106&topicid=293254

I've had a moan in that thread, but my moaning is specific to the new model remote (the grey one).

kharris

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#2970933 21-Sep-2022 13:02

I contacted Neon support. After previous experience with Sky Sport Now support I decided to keep my question as simple as I could so I limited it to captions.

Here is the conversation:

Hi. On my AppleTV 6.2 TvOS 16 I can’t turn captions on an off… this has happened recently. I can swipe down to reveal the menu but I have no access to it

Our team are investigating this issue and we can get back to you by email once its fixed. We apologise for any inconvenience caused.

Ok Thanks. Is there a timeframe for the fix?

Not at this stage sorry.

Ok. Is this being actively worked on or is it just an open issue

It is being worked on.

OK. thanks.

Kirk

eracode

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#2970938 21-Sep-2022 13:21

@kharris Nothing has changed then since I complained back in January - same answer. I’m guessing that they’re doing nothing and don’t care. Bloody hopeless.

Sometimes I just sit and think. Other times I just sit.

kharris

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#2971011 21-Sep-2022 15:56

eracode:
@kharris Nothing has changed then since I complained back in January - same answer. I’m guessing that they’re doing nothing and don’t care. Bloody hopeless.

Maybe. Accessing that menu is fairly recent so maybe they are fixing that. I would hold up too much hope though.

Kirk

eracode

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#2971039 21-Sep-2022 16:19

kharris:
eracode:

@kharris Nothing has changed then since I complained back in January - same answer. I’m guessing that they’re doing nothing and don’t care. Bloody hopeless.

Maybe. Accessing that menu is fairly recent so maybe they are fixing that. I would hold up too much hope though.

Would - or wouldn’t?

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kharris

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#2971325 21-Sep-2022 21:25

Wouldn’t.

Kirk

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#2971417 22-Sep-2022 08:13

I wish these streaming providers would just use the TVRemote API that way you have the same functionality as for TV app which I find great to use or pull Netflix API to pieces and see how things can be done. These half hearted attempts to rush an app out the door then forget about is not good.

Though I notice yesterday that NEON updated their app late August.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

dougierydal

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#2971463 22-Sep-2022 09:37

eracode:

@kharris Nothing has changed then since I complained back in January - same answer. I’m guessing that they’re doing nothing and don’t care. Bloody hopeless.

Neon replied to me once on Twitter saying they are a small NZ based tech team and to be patient. Almost like the service they provide is free and I shouldn't expect too much...

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#2972191 23-Sep-2022 16:10

I also have been having the same problems as mentioned in this and the other topic.

I have been in correspondence with NEON:

ME - 21 Sep at 8:19 PM :
NEON: 5.2.1 (August release)
tvOS 16.0
Apple TV 4K (2nd generation)

For all the problems myself and others are having with the NEON app please read the following geekzone forum topics:

Problem with Siri Remote and Neon app on ATV
and
Neon navigation seems broken on AppleTV.

NEON - 23 Sep at 01:11 PM :
Can you please try to clear app cache on your Apple TV, download it again and let us know if problem persists.

ME - 23 Sep at 1:55 PM :
Yes following your email I uninstalled and reinstalled the NEON app.

ALL the issues are still present.

NEON - 23 Sep at 03:11 PM :
Thanks for flagging this. We are looking into this at present and will be back in touch when we have an update for you.

So we shall see what happens 🤞

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

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