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Master Geek
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Topic # 52727 7-Dec-2009 12:21
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I contacted SKY yesterday to make a payment on my account. I am coming to the end of the 4 month special offer of free multiroom and this months account includes next months multiroom charge of $25. I explained that I will be cancelling the multiroom at the end of the 4 month free term and was advised that it would be OK for me to pay my account less the $25. However because I was cancelling multiroom I would still incur the $10/month HD ticket charge so they said they would accept a payment less $15. This quickly got corrected by myself as I do not subscribe to movies or sport and would therefore not require the $10 HD ticket. Everything seemed fine, Sky said that I should return my old MYSKY to the Christchurch office within a week following the end of my 4 month period.

However, several hours later when I switched on the bedroom TV I realised that my 2nd decoder (the original MYSKY unit) was no longer working, it wouldn’t play previously recorded programs or anything live Nothing!

I phoned sky back and explained that they had cancelled the multi-room facility 10 days early, they tried to correct this but had a little difficulty so said they would phone back later. 30mins later I received a call from SKY saying that it was difficult to achieve but they had managed to make the 2nd decoder operational again. Success, I thought, but now I can’t view any of previously recorded programs which I had hoped to view during my remaining 10 days, All I got was an onscreen message saying “you were not authorised at time of recording”

I contacted Sky again, and explained the story, they said they would try to correct this and would call back. What do you think the chances are that will be fixed?

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Uber Geek
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  Reply # 280210 8-Dec-2009 00:41
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Realistically not very high.

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Ultimate Geek
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  Reply # 280230 8-Dec-2009 06:28
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They did the same to me when I cancelled movies, sports and the HD ticket and kept basic.
They said it would change the next day but while I was talking to them Sky stopped then restarted.
I said to the lady CSI it just stopped -
she said - yeah,it does that sometimes.
When I got off the phone I found everything had been turned off..

So I now no longer have Sky, took it back and now have Tivo..
And don't miss Sky at all. Tivo has a way clearer picture than MySky HDI


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