I contacted SKY yesterday to make a payment on my account. I am coming to the end of the 4 month special offer of free multiroom and this months account includes next months multiroom charge of $25. I explained that I will be cancelling the multiroom at the end of the 4 month free term and was advised that it would be OK for me to pay my account less the $25. However because I was cancelling multiroom I would still incur the $10/month HD ticket charge so they said they would accept a payment less $15. This quickly got corrected by myself as I do not subscribe to movies or sport and would therefore not require the $10 HD ticket. Everything seemed fine, Sky said that I should return my old MYSKY to the Christchurch office within a week following the end of my 4 month period.

However, several hours later when I switched on the bedroom TV I realised that my 2nd decoder (the original MYSKY unit) was no longer working, it wouldn’t play previously recorded programs or anything live Nothing!

I phoned sky back and explained that they had cancelled the multi-room facility 10 days early, they tried to correct this but had a little difficulty so said they would phone back later. 30mins later I received a call from SKY saying that it was difficult to achieve but they had managed to make the 2nd decoder operational again. Success, I thought, but now I can’t view any of previously recorded programs which I had hoped to view during my remaining 10 days, All I got was an onscreen message saying “you were not authorised at time of recording”

I contacted Sky again, and explained the story, they said they would try to correct this and would call back. What do you think the chances are that will be fixed?