Can't get mySky HDi to work at new house

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polglase

266 posts

Ultimate Geek

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#59407 5-Apr-2010 15:08

Hi,

We have moved house and the people who were here had Sky. The dish is still on the roof so I can confirm they didn't take it with them!

I have connected the mySky HDi box but get the red signal light on the front and the T100 no signal error message.

I tried both LNB settings that I am aware of, being 10.75 and 11.30

Phoned SKY and they just said to try the two LNB settings or a technician would have to call and the earliest is the 13th April...

Can anyone help in the meantime... I miss SKY...

Cheers,
Jonathan

manaia

272 posts

Ultimate Geek

#314972 5-Apr-2010 15:26

Your dish connection should be on the post closest to the centre of the box. You only need one connection to get you up and running (until SKY get's a second satellite or polarity). You may have a splitter in line that doesn't do power pass to your MySKY so it could be blocking the signal to the LNB.

polglase

266 posts

Ultimate Geek

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#314977 5-Apr-2010 15:34

Thanks for the reply. I can only find one SKY outlet in the house, so no splitters. The dish is connected to the input as described.

Any other ideas?

manaia

272 posts

Ultimate Geek

#315178 6-Apr-2010 06:52

When you look at the dish are you able to see if you have a single-throat LNB (round cover) or a dual-throat LNB (like two singles side by side so the cover that points to the dish is oval)?

polglase

266 posts

Ultimate Geek

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#315230 6-Apr-2010 09:17

Dual throat.... SKY rang this morning to say that they can make it on the 8th now... not so bad but would still be nice to get it going sooner.

manaia

272 posts

Ultimate Geek

#315279 6-Apr-2010 12:06

I'd recommend doing a 'reset all settings' in the LNB setup screen, followed by a power reset. The default settings should be good for you. If this doesn't work then I'd have to think you really aren't getting a signal from the dish.

polglase

266 posts

Ultimate Geek

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#315285 6-Apr-2010 12:38

Will try that... thanks for your help.

polglase

266 posts

Ultimate Geek

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#315418 6-Apr-2010 17:47

I've climbed up on the roof and found two satellite dishes... one has the oval LNB and the other a single LNB, so perhaps the previous occupier had some strange setup. Will try resetting the mySKY box shortly...

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polglase

266 posts

Ultimate Geek

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#315482 6-Apr-2010 20:07

Reset the LNB settings, saved and hard reset... still no signal. Thursday is not far away so will wait for the installer. Thanks for your help.

polglase

266 posts

Ultimate Geek

Trusted

#316273 8-Apr-2010 16:50

The installer came today. The new house had two f-type outlets in the lounge and neither worked for mySKY. Turns out one was the non-SKY dish on the roof and the other a connection to the downstairs outlet.

The SKY dish came in on the third outlet... an RF balun connector that I hadn't tried with mySKY as I didn't have the right cable.

Mystery solved for $49... thanks anyway for you help.

Defiant

20 posts

Geek

#316323 8-Apr-2010 19:46

You had to pay? Yet it was no fault of your own?

dasimpsonsrule

147 posts

Master Geek

#316325 8-Apr-2010 19:50

It costs $49 for an installer to come if you move to a new house without a working satellite