johnr: Sky are a business not a charity

sbiddle: Do you think the installer who comes out to swap the decoder is going to do it for free? Do you have dual RG6 runs already going to the 2nd decoder? If not additional coax will be required. Should Sky provide that for free as well?

Kiwipixter:

sbiddle: Do you think the installer who comes out to swap the decoder is going to do it for free? Do you have dual RG6 runs already going to the 2nd decoder? If not additional coax will be required. Should Sky provide that for free as well?

No, but i expected them to provide a decent decoder in the first place so they wouldn't have to come out again.  Sky are using very old and cheap decoders, unless you ask for a decent one you won't get it by default.  They picked the technology to deliver the contents, not the customers, do i need to pay for Freeview in different rooms?  Do i need to pay the ISP a different rate for broadband in different rooms?

 

sbiddle:

Kiwipixter:

sbiddle: Do you think the installer who comes out to swap the decoder is going to do it for free? Do you have dual RG6 runs already going to the 2nd decoder? If not additional coax will be required. Should Sky provide that for free as well?

No, but i expected them to provide a decent decoder in the first place so they wouldn't have to come out again.  Sky are using very old and cheap decoders, unless you ask for a decent one you won't get it by default.  They picked the technology to deliver the contents, not the customers, do i need to pay for Freeview in different rooms?  Do i need to pay the ISP a different rate for broadband in different rooms?

 

But you said you want to upgrade the other decoder to a MySky, that's a little different to just changing decoders.

I don't see a big difference between the analogies you used with Freeview and broadband. With Freeview if you need Freeview in multiple rooms you're either going to need multiple STB's or IDTV's. The majority of people are not capable of installing their own aerials or cabling so will need to call in an expert for help. Likewise if you have a WiFi router you can get internet in every room however many people do have to pay to call in an expert to cable there house so they have ethernet ports in other rooms.

Sky may not be providing "decent" decoders but the reality is most people don't know otherwise and have no issues with what they receive.

cws82us: suck thing about multiroom is that when you pay a ppv movie. it can only be on one tv. if its on the other tv to. it cost more money

nitrotech: I agree sky treat their exsisting customers poorly, they should offer existing customers deals that are at least as good as the best deals out there.

I have had battles with Sky over mysky, they wanted to charge me $99 for installation however there are other deals in the market place for $49 installation - on each occasion I have called them they said there was nothing they could do even though i've been a subscriber for over 10 years.

Anyway as described above Harvey Norman have a deal for free mysky installation, you don't have to buy anything just go instore and sign up, I did it yesterday.

Cazy isn't it though if i'd rung sky direct they would still want $99!