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348 posts

Ultimate Geek
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Topic # 60069 18-Apr-2010 08:50
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Just a rant. I have already paid to have multiroom installed. Now I want to upgrade the digital decoder to a Myskyhdi and they want another $99 install fee. What a ripoff!

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Ultimate Geek
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  Reply # 319833 18-Apr-2010 09:00
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Go down to Harvey Norman, they have a free deal going on. MySky HDi free install and six PPV movies free.

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  Reply # 319835 18-Apr-2010 09:17
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Sky are a business not a charity



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Ultimate Geek
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  Reply # 319838 18-Apr-2010 09:27
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yes and I pay them right royally ($185 per month). Not asking for charity just don't want to pay twice. This is a monopoly abusing its position.

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Master Geek
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  Reply # 319841 18-Apr-2010 09:32
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johnr: Sky are a business not a charity


A monopoly to be more precise. Agree with OP, they treat existing customers like cr@p.  They charged installation when asked for decoder that support component outputs.  they charged for HD content that you have paid for. they charge for watching the same content in a different room and at the same time.  I wonder if these exists if there is competition?  

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  Reply # 319842 18-Apr-2010 09:34
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Do you think the installer who comes out to swap the decoder is going to do it for free? Do you have dual RG6 runs already going to the 2nd decoder? If not additional coax will be required. Should Sky provide that for free as well?

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  Reply # 319843 18-Apr-2010 09:35
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You are not forced to have Sky free2air channels are still out there

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  Reply # 319853 18-Apr-2010 10:20
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sbiddle: Do you think the installer who comes out to swap the decoder is going to do it for free? Do you have dual RG6 runs already going to the 2nd decoder? If not additional coax will be required. Should Sky provide that for free as well?


No, but i expected them to provide a decent decoder in the first place so they wouldn't have to come out again.  Sky are using very old and cheap decoders, unless you ask for a decent one you won't get it by default.  They picked the technology to deliver the contents, not the customers, do i need to pay for Freeview in different rooms?  Do i need to pay the ISP a different rate for broadband in different rooms?

 

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  Reply # 319856 18-Apr-2010 10:35
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Kiwipixter:
sbiddle: Do you think the installer who comes out to swap the decoder is going to do it for free? Do you have dual RG6 runs already going to the 2nd decoder? If not additional coax will be required. Should Sky provide that for free as well?


No, but i expected them to provide a decent decoder in the first place so they wouldn't have to come out again.  Sky are using very old and cheap decoders, unless you ask for a decent one you won't get it by default.  They picked the technology to deliver the contents, not the customers, do i need to pay for Freeview in different rooms?  Do i need to pay the ISP a different rate for broadband in different rooms?

 


But you said you want to upgrade the other decoder to a MySky, that's a little different to just changing decoders.

I don't see a big difference between the analogies you used with Freeview and broadband. With Freeview if you need Freeview in multiple rooms you're either going to need multiple STB's or IDTV's. The majority of people are not capable of installing their own aerials or cabling so will need to call in an expert for help. Likewise if you have a WiFi router you can get internet in every room however many people do have to pay to call in an expert to cable there house so they have ethernet ports in other rooms.

Sky may not be providing "decent" decoders but the reality is most people don't know otherwise and have no issues with what they receive.

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Master Geek
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  Reply # 319944 18-Apr-2010 16:30
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sbiddle:
Kiwipixter:
sbiddle: Do you think the installer who comes out to swap the decoder is going to do it for free? Do you have dual RG6 runs already going to the 2nd decoder? If not additional coax will be required. Should Sky provide that for free as well?


No, but i expected them to provide a decent decoder in the first place so they wouldn't have to come out again.  Sky are using very old and cheap decoders, unless you ask for a decent one you won't get it by default.  They picked the technology to deliver the contents, not the customers, do i need to pay for Freeview in different rooms?  Do i need to pay the ISP a different rate for broadband in different rooms?

 


But you said you want to upgrade the other decoder to a MySky, that's a little different to just changing decoders.

I don't see a big difference between the analogies you used with Freeview and broadband. With Freeview if you need Freeview in multiple rooms you're either going to need multiple STB's or IDTV's. The majority of people are not capable of installing their own aerials or cabling so will need to call in an expert for help. Likewise if you have a WiFi router you can get internet in every room however many people do have to pay to call in an expert to cable there house so they have ethernet ports in other rooms.

Sky may not be providing "decent" decoders but the reality is most people don't know otherwise and have no issues with what they receive.


Yes, but customers don't have a choice with sky when it comes to hardware access their content.  Freeview doesn't own or make money from the hardwar.  Multiroom at $25/mth is making money, not just covering their cost of the hardware because we know that it doesn't cost that much.  Mysky is different, it offers new functions to contents we subscribed to, i am happy paying for that.  Whereas multiroom doesn't provide any new functions at all, so any charges should be only to cover cost of decoder and installation.

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  Reply # 319948 18-Apr-2010 16:41
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What is wrong with the multiroom pricing?

I just don't get why you think it should be free. Sky isn't a charity, it's a business that has to return a profit to shareholders. Per subscriber or per STB pricing also exists in the Pay TV world and I can presume Sky still pay for some channels this way so there are actual costs to them to provide the service.

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Ultimate Geek
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  Reply # 319950 18-Apr-2010 16:42
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suck thing about multiroom is that when you pay a ppv movie. it can only be on one tv. if its on the other tv to. it cost more money





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Ultimate Geek
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  Reply # 320095 19-Apr-2010 07:35
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cws82us: suck thing about multiroom is that when you pay a ppv movie. it can only be on one tv. if its on the other tv to. it cost more money


Because they are two totally separate decoders with two separate Sky cards.

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  Reply # 320111 19-Apr-2010 08:44
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I agree sky treat their exsisting customers poorly, they should offer existing customers deals that are at least as good as the best deals out there.

I have had battles with Sky over mysky, they wanted to charge me $99 for installation however there are other deals in the market place for $49 installation - on each occasion I have called them they said there was nothing they could do even though i've been a subscriber for over 10 years.

Anyway as described above Harvey Norman have a deal for free mysky installation, you don't have to buy anything just go instore and sign up, I did it yesterday.

Cazy isn't it though if i'd rung sky direct they would still want $99!

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  Reply # 320118 19-Apr-2010 09:28
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nitrotech: I agree sky treat their exsisting customers poorly, they should offer existing customers deals that are at least as good as the best deals out there.

I have had battles with Sky over mysky, they wanted to charge me $99 for installation however there are other deals in the market place for $49 installation - on each occasion I have called them they said there was nothing they could do even though i've been a subscriber for over 10 years.

Anyway as described above Harvey Norman have a deal for free mysky installation, you don't have to buy anything just go instore and sign up, I did it yesterday.

Cazy isn't it though if i'd rung sky direct they would still want $99!


This is no different to many companies in the retail market. Go and sign up for a gym and they'll probably offer you a month for free, yet if you're an existing customer you won't get this.



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Ultimate Geek
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  Reply # 320121 19-Apr-2010 09:39
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At least you have a choice of gymns after your contract is up.

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