I've helped a friend bring these complaints to telecom on 3 occasions.
The first 2 times we were told to ask a hearing friend for help
on the most recent occasion, we were told to open an ASB bank account, and get a hearing friend to set up sms topup (you still need to hear to set that up)
voda's online topup is brilliant - they also for creditcard topup by sms. They have balance queries on their sim2, or just sms "BAL" to 777
i don't think there is any method for a deaf person to check telecom prepaid balance.
Those replies sound a bit insulting. Not intentionally - granted, they were giving you the available options, but it doesn't sound like they were accepting any kind of responsibility. Switching banks doesn't sound like a practical solution, either.
My reasons are a bit petty but, for some or many dead people, I would imagine that $10TXT would be absolutely brilliant if this issue were resolved.
We do appreciate your feedback regarding these services, and your suggestions. I will certainly forward these to our Mobile and Marketing Teams. They may be able to provide these services to our customers in the near future.
Thanks for taking the time to provide us this valuable feedback.
If we can assist you any further with this matter we will be happy to help."
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