Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Linux Systems Admin
987 posts

Ultimate Geek
+1 received by user: 166

Trusted
Integrity Tech Solutions
Subscriber

Topic # 207299 18-Dec-2016 10:32
Send private message

I live in a rural area but am readily able to get 3.5 and 4G on both my Samsung J5 and Samsung Tab S2.

 

I have just bought a LG Nexus 5X and even wandering around outside I am unable to get a 4G signal icon on the status bar and "LTE" displayed in Network Signal Info Pro https://play.google.com/store/apps/details?id=de.android.telnet2

 

The model code is H791 and according to the online specs and on the box this supports 4G on 700.

 

Any advice / help please?


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
4123 posts

Uber Geek
+1 received by user: 2364

Trusted
Lifetime subscriber

  Reply # 1691675 18-Dec-2016 10:44
Send private message

What APN have you got set on the handset and what plan are you on?

For 4G access APN has to be ' vodafone ' not the older ' www.vodafone.net.nz '

Linux

Edit: 4G 700 needs to be band 28 not the US band plan 700

3187 posts

Uber Geek
+1 received by user: 824

Trusted
Lifetime subscriber

  Reply # 1691676 18-Dec-2016 10:45
Send private message

If i remember correctly, the nexus 5x only covers a small part of the 700 4g range,  it covers sparks 4g but not vodafones 4g


 
 
 
 


3187 posts

Uber Geek
+1 received by user: 824

Trusted
Lifetime subscriber

  Reply # 1691677 18-Dec-2016 10:46
Send private message

Info here from NikT

 

http://www.geekzone.co.nz/forums.asp?forumid=97&topicid=180842&page_no=17

 

 

 

Only supports 1/2 the 4g 700 band which is not in the range of vodafone or 2degrees.  You will still get 4g on band 3 etc when you're in the city

 

 




Linux Systems Admin
987 posts

Ultimate Geek
+1 received by user: 166

Trusted
Integrity Tech Solutions
Subscriber

  Reply # 1691678 18-Dec-2016 10:49
Send private message


Edit: 4G 700 needs to be band 28 not the US band plan 700

 

According to this-

 

https://www.frequencycheck.com/models/A3a6v/google-nexus-5x-lg-h791

 

This handset supports band 28.


4123 posts

Uber Geek
+1 received by user: 2364

Trusted
Lifetime subscriber

  Reply # 1691679 18-Dec-2016 10:51
Send private message

Are you on Prepay or Postpay ?

Linux

3187 posts

Uber Geek
+1 received by user: 824

Trusted
Lifetime subscriber

  Reply # 1691680 18-Dec-2016 10:52
Send private message

MichaelNZ:

 


Edit: 4G 700 needs to be band 28 not the US band plan 700

 

According to this-

 

https://www.frequencycheck.com/models/A3a6v/google-nexus-5x-lg-h791

 

This handset supports band 28.

 

 

 

 

Yes but only 1/2 band 28.

 

I'll try and find more info about it but I trust @NikT as he use to work for vodafone etc and knows his stuff about phones




Linux Systems Admin
987 posts

Ultimate Geek
+1 received by user: 166

Trusted
Integrity Tech Solutions
Subscriber

  Reply # 1691681 18-Dec-2016 10:57
Send private message

tripp:

 

Yes but only 1/2 band 28.

 

I'll try and find more info about it but I trust @NikT as he use to work for vodafone etc and knows his stuff about phones

 

 

Thanks... But damn. What a spanner in the works.

 

In this case the phone is going back to Noel Leeming. It's useless to me.

 

Linux: Are you on Prepay or Postpay ?

Linux

 

On account. There is definitely no issue with 4G on the plan. It works in my other devices (Samsung J5 and Samsung Tab S2)


3187 posts

Uber Geek
+1 received by user: 824

Trusted
Lifetime subscriber

  Reply # 1691683 18-Dec-2016 11:00
Send private message

MichaelNZ:

 

tripp:

 

Yes but only 1/2 band 28.

 

I'll try and find more info about it but I trust @NikT as he use to work for vodafone etc and knows his stuff about phones

 

 

Thanks... But damn. What a spanner in the works.

 

In this case the phone is going back to Noel Leeming. It's useless to me.

 

Linux: Are you on Prepay or Postpay ?

Linux

 

On account. There is definitely no issue with 4G on the plan. It works in my other devices (Samsung J5 and Samsung Tab S2)

 

 

Yes I am trying to find more info on it but only things coming up is geekzone stuff.

 

 


3187 posts

Uber Geek
+1 received by user: 824

Trusted
Lifetime subscriber

  Reply # 1691685 18-Dec-2016 11:02
Send private message

Maybe send a message to @NikT on here to confirm. 

 

He knows more than I do about the nexus 5x.

 

 


4123 posts

Uber Geek
+1 received by user: 2364

Trusted
Lifetime subscriber

  Reply # 1691687 18-Dec-2016 11:03
Send private message

@Nikt I am sure he could add some value

Linux



Linux Systems Admin
987 posts

Ultimate Geek
+1 received by user: 166

Trusted
Integrity Tech Solutions
Subscriber

  Reply # 1691688 18-Dec-2016 11:07
Send private message

tripp:

 

Maybe send a message to @NikT on here to confirm. 

 

He knows more than I do about the nexus 5x.

 

 

Linux: @Nikt I am sure he could add some value

Linux

 

He appears to have messaging disabled.


1442 posts

Uber Geek
+1 received by user: 502

Trusted

  Reply # 1691697 18-Dec-2016 11:59

Ahh funny - and unfortunate - it actually happened in the wild.

 

Yep, Nexus 5x only supports Spark's half of Band 28, and it apparently wasn't documented publicly. Same deal with the Lumia 830. Only found out because I was in the Voda devices team at the time Google came knocking to pitch us last year's Nexus range, they told us 5x didn't support the Voda half of band 28 so it was immediately off the table.

 

I've only seen one vendor acknowledge that Band 28 even has two halves - the ZTE Axon 7 product page lists support for FDD LTE Band 28AB. Digging much further gets a bit inside baseball in telcoland and is really the domain of the respective networks' engineers + deployment management (Awesome folks with a fascinating job - they attend a lot of local council meetings and the like). It shouldn't be something folks on the street ever have to worry about, but here it is.

 

From memory, it's the lower duplex half of band 28 that the 5x supports/Spark holds spectrum for. There's some fun ("fun") further reading out there in documents like this Alcatel-Lucent/Nokia Networks discussion paper.

 

In retrospect I do wish I'd asked Google whether they planned to make mention of the limitation on the packaging to avoid headaches for Voda customers down the line.

 

Should not, thankfully, be a problem going forward with newer devices. Good luck with the return.





Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


3187 posts

Uber Geek
+1 received by user: 824

Trusted
Lifetime subscriber

  Reply # 1691699 18-Dec-2016 12:02
Send private message

NikT:

 

Ahh funny - and unfortunate - it actually happened in the wild.

 

Yep, Nexus 5x only supports Spark's half of Band 28, and it apparently wasn't documented publicly. Same deal with the Lumia 830. Only found out because I was in the Voda devices team at the time Google came knocking to pitch us last year's Nexus range, they told us 5x didn't support the Voda half of band 28 so it was immediately off the table.

 

I've only seen one vendor acknowledge that Band 28 even has two halves - the ZTE Axon 7 product page lists support for FDD LTE Band 28AB. Digging much further gets a bit inside baseball in telcoland and is really the domain of the respective networks' engineers + deployment management (Awesome folks with a fascinating job - they attend a lot of local council meetings and the like). It shouldn't be something folks on the street ever have to worry about, but here it is.

 

From memory, it's the lower duplex half of band 28 that the 5x supports/Spark holds spectrum for. There's some fun ("fun") further reading out there in documents like this Alcatel-Lucent/Nokia Networks discussion paper.

 

In retrospect I do wish I'd asked Google whether they planned to make mention of the limitation on the packaging to avoid headaches for Voda customers down the line.

 

Should not, thankfully, be a problem going forward with newer devices. Good luck with the return.

 

 

Thanks Nik :)




Linux Systems Admin
987 posts

Ultimate Geek
+1 received by user: 166

Trusted
Integrity Tech Solutions
Subscriber

  Reply # 1691949 18-Dec-2016 22:20
Send private message

An update:

 

I took the phone to Palmerston North Noel Leeming this afternoon. They accepted the return but tried to force me to take gift vouchers, which I didn't want to accept.

 

I pressed the point and they eventually agreed to a refund but they clearly didn't want to do that. Furthermore, I would have to wait for the refund to be processed and the sales lady did not want to give me a receipt acknowledging they had received the phone back in good order.

 

I will contact my bank tomorrow to inform them of the matter but I hope it doesn't come to a chargeback.

 

Given how risky it apparently is buying from Noel Leeming I will try Harvey Norman in preference next time.


494 posts

Ultimate Geek
+1 received by user: 272


  Reply # 1692062 19-Dec-2016 09:45
Send private message

I saw the thread title and instantly knew what the issue was going to be. First time I've seen it actually crop up for real. This was the reason I didn't get a 5X. Absolutely asinine, consumer-unfriendly behaviour - you had to dig deep into a geek forum to learn that your phone's band 28 "support" was actually nothing of the sort.

 

I actually had a remarkably pleasant experience last time I returned something to Noel Leeming. It was a router with a very intermittent fault - I was expecting to have a nightmare of a time getting them to accept it and had even taken a video on my phone showing the issue. However the salesperson simply accepted it with no explanation required and immediately refunded the full price on to my credit card. The experience probably depends more on the particular branch/salesperson/manager than the name on the front of the store.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.