Telecom R6 XT mobile contacts problem

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kiwigirl8

34 posts

Geek

#36127 19-Jun-2009 17:08

Anybody else having problems with the R6 phone doubling the contacts in their phone? Both my sons bought this phone and both are having this problem, as well as two of their friends who purchased this handset. Apparently they need to turn their phones of and on again to set it right.

Is there any perminant solution to this problem?

Thanks for any help/advise.

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3000 posts

Uber Geek

Trusted

#226809 19-Jun-2009 18:49

Can you elaborate on the issue any more? do you have "SIM" and the main source for contacts or "phone" also does the icon look like a little simcard or is it three boxes with lines icon?

old3eyes

9120 posts

Uber Geek

Subscriber

#226811 19-Jun-2009 18:58

My motherinlaw has the R7 and tonite I noticed the same thing. Have you used the supplied software to access the fone and add contacts. Will have alook at her one via the PC..

Regards,

Old3eyes

kiwigirl8

34 posts

Geek

#227001 20-Jun-2009 14:19

paradoxsm: Can you elaborate on the issue any more? do you have "SIM" and the main source for contacts or "phone" also does the icon look like a little simcard or is it three boxes with lines icon?

My son has all his contacts on his phone, not the sim card. Apparently if he adds a new contact, it will create a duplicate. He has to turn his phone off and on again to delete the duplicate contact. All four boys with this make of phone have the same issue. I take it is a phone issue, which I hope they fix.

bobbyback

1 post

Wannabe Geek

#228583 26-Jun-2009 15:58

Hi this is bobbyback i've got dat fone and u jst hav 2 turn da fone off nd then bak on

Bye

old3eyes

9120 posts

Uber Geek

Subscriber

#228654 26-Jun-2009 19:00

Looks like the R7 is the same . Turned mother-in-laws off and on and only one set of contacts visible again..

Regards,

Old3eyes

dorphen

2 posts

Wannabe Geek

#230164 2-Jul-2009 08:30

Yes. Having a similar problem with contacts on an R6 bought from the Warehouse. Initially we had duplicated contacts, then after a couple of days, some of the contact entries stopped working - i.e. they could not be viewed and the incoming messages did not have their number matched to known contacts. subsequently, we discovered that some of the contacts had their numbers mis-associated. In a little more detail, we had a contact Fred with a number 12345 and a contact Bob with a number 09876. In the contacts list, when we viewed 'Fred', it was OK, but when we chose to edit that entry, the details shown were for Bob, and indeed, if we tried to send a TXT to Fred it actually got sent to Bob.

Initially I submitted a problem report via the telecom website and got a noddy reply saying 'try entering the cotnact numbers with a +64 prefix' so instead I took the phone back to a Telecom Store and the assistant eventually rang support (after I said I would not be happy with simply erasing all the contacts and adding them back since they could give me no explanation as to why that would fix the problem - just a shot in the dark as far as I could see). Anyway, the person on the other end of the phone got the assistant to take the battery & SIM out while they 'reset something' (no idea what they actually did) at their end.

When the SIM & battery were replaced and the phone turned on again, the contacts whose numbers had been mixed up (e.g. Fred) were magically gone.

I re-entered those contacts and hoped for the best. Unfortunately over the last couple of days, some incoming messages have again not had their numbers matched to known contacts and we've had a few 'Failed to send' messages for TXTs - with plenty of money on the phone.

Probably going to try to get to the Telecom shop again today.

Tohe

130 posts

Master Geek

#231330 5-Jul-2009 21:16

The Telecom branded XT phones are actually made by ZTE. Telstra in Australia also offered a range of these ZTE handsets on their "Next Gen" network which is the same as Telecom's XT network.

From what I have heard (and I used to work in the industry), I WOULDN'T TOUCH THESE PHONES WITH A BARGE POLE! The amount of times I have seen people have their ZTE phone replaced over and over is beyond ridiculous.

Sharesies

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Rednut68

13 posts

Geek

#234293 12-Jul-2009 10:57

I lost service in a strong signal area,Telecom were surprised and advised me to crash the phone.This worked.Then i had doubling up of contacts,then a listed contact txt me and i only got no. not the name with txt.

Now i cant send txts at all,comes up "Failed to send" was advised to crash the phone again,this has not worked and i lost all my contacts bar 1.All in the space of 2 weeks.

Obviously the quality of these phones is not good and i will be returning the phone on Monday.I would advise anybody else to steer clear of them

ashnizzle

196 posts

Master Geek

#234483 12-Jul-2009 22:28

i think the main problem is having your contacts doubled up is if the numbers were originally saved on the phone itself not on the sim. if the numbers were saved in the sim first then u can transfer them across them to the handset this will avoid contacts getting doubled up. i tried this and it solved my problem

NealR

426 posts

Ultimate Geek

Trusted

Lifetime subscriber

#234533 13-Jul-2009 08:05

I'll hunt around to see if we have seen this problem.

BTW: The ZTE/Telecom branded devices have one the lowest return rates (%) on the XT Network.

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

NealR

426 posts

Ultimate Geek

Trusted

Lifetime subscriber

#234539 13-Jul-2009 08:52

We are currently working on a fix for the issue where customers see some contacts doubled in their contact list. Whilst this issue is resolved by power cyling the phone (off/on) a more permanent fix is being worked on. This issue only affects the Telecom R6, Telecom R7 and Telecom R90 devices. Appologies for the inconveience. Please bear with us as a fix is not expected for at least 4-5 weeks.

Neal

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

Rednut68

13 posts

Geek

#238541 24-Jul-2009 09:41

have got phone back as they claim its ok.Apparently there are issues with network in coastal Otago and areas of Central Otago which they're currently working on.
Got txting back as a 0 was missing off the SMS center no.(+64277439010),may have inadvertedly deleted it when mucking around with settings,duh.
Phone still doesn't like being turned off as this seems to cause a loss of contacts even with them saved to Sim,so maybe something wrong there??Have now stored all no.s on PC.
Will stick it out a bit longer and see if things improve or get worse,wishful thinking maybe?
Does anybody else have these problems on any phone on XT network in Otago area?

TechFiddler

1 post

Wannabe Geek

#238765 24-Jul-2009 21:40

So is this a problem with the phone and SIM working together?

I dont see any problem if I just store the contacts on the handset only!

old3eyes

9120 posts

Uber Geek

Subscriber

#238889 25-Jul-2009 14:08

TechFiddler: So is this a problem with the phone and SIM working together?

I dont see any problem if I just store the contacts on the handset only!

You will if the fone dies..

Regards,

Old3eyes

Tohe

130 posts

Master Geek

#243341 6-Aug-2009 07:41

NealR: BTW: The ZTE/Telecom branded devices have one the lowest return rates (%) on the XT Network.

So far...
Give it some time.
Unless of course, ZTE have finally lifted their game
They were considered the new "Sagem" LOL

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