Rights and remedies
Rights if goods are faulty The Act requires the retailer who supplied the goods to sort out any problems. This means a retailer can not tell you to take the problem to the manufacturer. You can choose whether to seek a remedy for the problem from the trader or the manufacturer. When you have bought something that doesn’t meet one of the guarantees you have the following rights:
Minor problems You can ask the trader to fix the goods. The trader must choose between repairing the goods, replacing the goods or giving you a refund. If the trader refuses to fix the problem or takes more than a reasonable time to do so, you can return the goods and ask for your money back. Or, you can ask for replacement goods, if the same type of goods are reasonably available to the trader. Or, you can take the goods elsewhere to be fixed and ask the supplier to pay for the cost of repair.
Serious problems If the problem is a serious one (the goods are unsafe, substantially do not meet acceptable quality, fitness for particular purpose, description or sample), you can choose to: return (reject) the goods and get your money back, or return the goods for a replacement of similar value and type (if the goods are reasonably available as part of the supplier's stock ), or keep the goods and have the price reduced to make up for its drop in value. If the goods cause damage when they become faulty - the washing machine floods the laundry ruining the vinyl flooring - you can ask the supplier to pay for the damage. This is called consequential loss..
alasta: This practice appears to be becoming increasingly common and I would be interested to know whether there is a legal precedent.
Tell them that you can't afford to pay the bond and that you do not expect to forfeit your consumer rights simply because of your inability to pay it. Stand up to them, and if they refuse then they are being unfair and unreasonable.
sbiddle: It's been the norm in the electronics industry for some time now to charge "assessment fees" to look at devices. This has pretty much been standard in the mobile phone industry.
Ham: Realistically though how long would it take for a tech to determine whether or not its liquid or drop damage?
Ham: I just don't see why I should have to lend them $50