MS CRM email to SMS

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in2orbit

1 post

Wannabe Geek

#8517 6-Jul-2006 09:28

Hi there. Does anybody have any ideas on the best way to integrate MS CRM (Customer Relationship Management) with a SMS gateway? We'd like to do email to SMS, but not too sure how to get started. We have the use of a really clued up software developer who has managed to screen-pop/CTI CRM for us via TAPI, so I know if we get pointed the right way we can probably make it come together pretty easily. We'll need messaging to both Voda & Telecom. Any help gratefully accepted!

freitasm

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#40576 6-Jul-2006 10:07

If you have your own developer, you could contract an email-to-sms service from Vodafone or Telecom NZ. I recommend Clickatell, because of its prices. For an example of code needed to send messages, check this thread: http://www.geekzone.co.nz/forums.asp?ForumId=22&TopicId=8511

The API allows tracking, and other features.

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Gap1

1 post

Wannabe Geek

#42307 24-Jul-2006 11:59

Hi in2orbit,

Here at Gap we've created an SMS for Microsoft CRM 3.0 add-on. Our SMS
for Microsoft CRM add-on is a fully tested, fully integrated add-on,
which provides the capability to Send & Receive SMS text messages
direct from/to Microsoft CRM. Each SMS text message is linked with a
Contact so you have full audit trail of inbound/outbound messages. For
more information check out our website at,

http://www.gapmscrm.co.uk/sms.htm

kind regards,

Michael Jarvis
Microsoft CRM Consultant.