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Wannabe Geek


Topic # 114688 27-Feb-2013 18:10
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mjb

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  Reply # 771181 27-Feb-2013 18:12
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I suspect that's a desired feature.. not such a useful box if it doesn't power up at all?




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  Reply # 771184 27-Feb-2013 18:19
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Ring their 0800 support line as they will tell you the steps to fix or replace



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Wannabe Geek


  Reply # 771187 27-Feb-2013 18:23
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It just keeps powering up and actually doesn't get much past this. It hasn't worked since Saturday

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  Reply # 771188 27-Feb-2013 18:23
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How about some more info, like how old, what exactly do  you mean "keeps powering up", what have you tried to fix the problem?



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Wannabe Geek


  Reply # 771189 27-Feb-2013 18:24
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This is a replacement for our previous Tivo. Not getting any help at all from telegistics.

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  Reply # 771191 27-Feb-2013 18:26
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JGTN: This is a replacement for our previous Tivo. Not getting any help at all from telegistics.
disconnect the power for minimum 10 hours then connect again.  But if like my 2 might only work for a couple of days before doing the same again.  But thats the first thing the help desk tell you to do




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Wannabe Geek


  Reply # 771192 27-Feb-2013 18:28
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It is supposed to be brand new, as in we have had it for a week. It is a replacement, had the same problem with that after we had had it for 10 months. Mind you it took Telegisitics 5 weeks to replace it. We can't get it far enough to get to a menu to even try and run a diagnotic on it. We get the Powering Up, then if we are lucky we get the Almost there, just afew minutes more but that is about as far as it goes before it is back to Powering Up



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Wannabe Geek


  Reply # 771194 27-Feb-2013 18:30
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We have unplugged for several hours or overnight and it still does the same. My husband has just plugged it back in while I have been doing this and Bingo we have TV but for how long. It has been unplugged since Monday

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  Reply # 771195 27-Feb-2013 18:31
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A couple of mine had this problem when I first got them, as they were basically DOA. The only solution really is to go through their troubleshooting process and get a replacement from them. I also had to wait 3 weeks to get one replaced, the other was swapped instore, but they no longer sell them in retail stores.

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  Reply # 771212 27-Feb-2013 19:14
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I can only reiterate the call the 0800 number.

Occasionally the stars align in a bad way and you get a DOA as a replacement.

Unfortunately, in NZ I can only help with account/software issues usually. Telecom are the go to for hardware.

Dan

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  Reply # 771228 27-Feb-2013 19:41
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I'm still puzzled by the title ... Hmm ... A bit like "my car is making noise" or " my phone is ringing"

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  Reply # 771229 27-Feb-2013 19:42
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Yes, the OP didn't put much effort in providing information to get a better answer. So the standard "call the 0800 nunber" is still the best advice.






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Wannabe Geek


  Reply # 771246 27-Feb-2013 19:56
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Oops sorry I didn't actually mean to just post that. Am a newby at this forum stuff. hit enter before I realised i needed to scroll down and put an explanation.

Have called telecom and was told that as i am no longer a telecom customer they couldnt help. I will try again. The Tivo is off powering up again after working for almost an hour and a half.



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  Reply # 771247 27-Feb-2013 19:57
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Telegistics have said I need to return this then they will send me a replacement, I am at the point where I want a replacement or refund immediately, not in 5 weeks. Might threaten Fair Go or something.

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