Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1160 posts

Uber Geek
+1 received by user: 147


Topic # 115344 22-Mar-2013 16:14
Send private message

Got a letter today saying...


Dear Customer

We're in the process of upgrading parts of our broadband network. As this work will have an impact on our ability to not charge you for TiVo data, this is to let you know that we're temporarily going to remove your data allowance limit.

This means from the week commencing 25 March 2013, your broadband usage meter will read '0' as your usage isn't being recorded. Please note that this is for your line only and does not apply to all customers.

We'll be in touch once our upgrades are complete. So you'll hear from us when the Broadband Usage Meter will begin recording your broadband usage again and any limits associated with your plan will reapply.



Unlimited internets !

Laughing


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
1076 posts

Uber Geek
+1 received by user: 31


  Reply # 785529 22-Mar-2013 16:19
Send private message

ilovemusic did you purchase your TiVo through Telecom (on your phone account), from a Telecom store or from another retailer? Just wondering how they know you have a TiVo.

7831 posts

Uber Geek
+1 received by user: 782

Subscriber

  Reply # 785530 22-Mar-2013 16:20
One person supports this post
Send private message

I can't even get anywhere near my 150Gig as it is..




Regards,

Old3eyes




1160 posts

Uber Geek
+1 received by user: 147


  Reply # 785610 22-Mar-2013 18:21
Send private message

Skolink: ilovemusic did you purchase your TiVo through Telecom (on your phone account), from a Telecom store or from another retailer? Just wondering how they know you have a TiVo.


They haz spyzzz !!!!

Yes, bought mine from a Telecom shop when they went on special.



26634 posts

Uber Geek
+1 received by user: 6135

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 785622 22-Mar-2013 18:43
Send private message

This is nothing new, Tivo customers have essentially been on unlimited plans for a long time now.

 


1076 posts

Uber Geek
+1 received by user: 31


  Reply # 785625 22-Mar-2013 18:45
Send private message

sbiddle: This is nothing new, Tivo customers have essentially been on unlimited plans for a long time now.

So if I take my TiVo across the road to the neighbours house her Telecom BB account will magically be unlimited?

688 posts

Ultimate Geek
+1 received by user: 15

Trusted

  Reply # 785629 22-Mar-2013 18:55
Send private message

Skolink:
sbiddle: This is nothing new, Tivo customers have essentially been on unlimited plans for a long time now.

So if I take my TiVo across the road to the neighbours house her Telecom BB account will magically be unlimited?


AFAIK this was fixed circa November 2011 so no more unlimited from then.

BDFL - Memuneh
60823 posts

Uber Geek
+1 received by user: 11703

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 785636 22-Mar-2013 19:27
Send private message

Skolink:
sbiddle: This is nothing new, Tivo customers have essentially been on unlimited plans for a long time now.

So if I take my TiVo across the road to the neighbours house her Telecom BB account will magically be unlimited?


No. It's linked to the account, not to the device.





14118 posts

Uber Geek
+1 received by user: 1795


  Reply # 785640 22-Mar-2013 19:46
Send private message

Although any new tivo you buy, you should get it connected to your account, as the tivo device should qualify for unlimited data.I've had unlimited internet for some time, so it doesn't look like it is going to be fixed for some time. I did also get that letter last year. I hope they will send another when it gets disabled as I have been using it alot for on demand video.

1076 posts

Uber Geek
+1 received by user: 31


  Reply # 785656 22-Mar-2013 20:14
Send private message

mattwnz: Although any new tivo you buy, you should get it connected to your account, as the tivo device should qualify for unlimited data.I've had unlimited internet for some time, so it doesn't look like it is going to be fixed for some time. I did also get that letter last year. I hope they will send another when it gets disabled as I have been using it alot for on demand video.


Ah so you have to notify Telecom. $75/month for unlimited internet is an awesome deal. I might just switch!

4241 posts

Uber Geek
+1 received by user: 68

Moderator
Trusted
Lifetime subscriber

  Reply # 785657 22-Mar-2013 20:14
Send private message

I too got the same letter - never use my TiVo - it was one of the ones from testing before it was rolled out. My usual data has been metered for a long time now. And I assume my TiVo data was not. I've also never told Telecom that I have a TiVo.

2999 posts

Uber Geek
+1 received by user: 1445


  Reply # 785670 22-Mar-2013 20:45
Send private message

I thought they fixed this problem in around 2011? Mine is definitely metered (sigh) has been since they fixed the flaw. Both devices were purchased through Telecom.

Has the situation changed?





Always be yourself, unless you can be Batman, then always be the Batman



92 posts

Master Geek
+1 received by user: 13

Trusted

  Reply # 785819 23-Mar-2013 11:20
One person supports this post
Send private message

scuwp: I thought they fixed this problem in around 2011? Mine is definitely metered (sigh) has been since they fixed the flaw. Both devices were purchased through Telecom.

Has the situation changed?



You are correct - the original issue was resolved early in 2011.

However there is another round of network infrastructure upgrades taking place and some issues were uncovered during this process.

Initially (this time round) from July 2012, a number of specific network (BBA network) customers known (through various means) to have a TiVo device were identified and effectively unmetered because the TiVo usage was unable to be identified so it could be zero-rated.

This latest round of letters relates to another set of TiVo customers (FIPD network) who will be moved to the BBA network over the next few weeks (as part of Telecom’s Undertakings to the Government to move all customers to a competitive "playing ground").

Since, by moving these customers, their TiVo usage will also be in the same position as the set of customers from July 2012 i.e. indeterminate, this new set of customers get the same "benefit", becoming unmetered, until the network upgrade issues are resolved.

All customers will be advised by letter before the unmetering is removed.

2999 posts

Uber Geek
+1 received by user: 1445


  Reply # 785827 23-Mar-2013 11:40
Send private message

Sweet. Got my letter today!




Always be yourself, unless you can be Batman, then always be the Batman



92 posts

Master Geek
+1 received by user: 13

Trusted

  Reply # 785834 23-Mar-2013 11:55
Send private message

scuwp: Sweet. Got my letter today!


Cool

Just be aware that there may be a delay in your unmetering, depending on when you can be moved to BBA - check your usage meter before you go crazy!!

716 posts

Ultimate Geek
+1 received by user: 169

Trusted

  Reply # 785884 23-Mar-2013 13:56
Send private message

I received one of these letters also. Does anyone know how long these customers will be "unmetered"? Is it likely to be weeks or probably months?




Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far.


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.