TiVo transfer not working

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freitasm

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#47146 10-Nov-2009 18:10

After some trouble getting the PC to see the TiVo (TiVo Server Properties | Access Control) it made it to the list. Note the TiVo was always able to see the PC on "Now Playing List".

Anyway, now they can both see each other. Let's try and actually watch something I have sitting on my PC... First the easy way: copy a file to My Tivo Recordings folder and open it from the PVR... Nope, nothing there.

Next try was TiVo Desktop Plus: select another folder to transfer.The file shows up on the desktop list, but on TiVo it says "empty"...

If I try to see recordingts on TiVo I open the TiVo Desktop and when I click Pick Recordings to Transfer I get this:

"There was an error while attempting to retrieve data from the selected DVR. Access is denied"

Any ideas?

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BDFL - Memuneh
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#271763 10-Nov-2009 18:20

Ah, I see... The FAQ says it can take up to 24 hours for the MAK (Media Access Key) to make its way to the TiVo. What a pain!

freitasm

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#271809 10-Nov-2009 20:16

And after about four hours the MAK was downloaded and the PVR is now seeing the network...

cafeg

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#271815 10-Nov-2009 20:33

can it transfer though.
mine is still saying:
cannot find the file specified.
I've hard booted the tivo and my PC, reinstalled bonjour from apples site and still the same error.
The blue light doesn't come on the Tivo either as its supposed to when transferring..
I'm on windows 7, i don't know if thats affecting it..

freitasm

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#271819 10-Nov-2009 20:36

Yes, it can transfer... Both by leaving the file on TiVo Recordings folder, and manually adding from the UI.

cafeg

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#271825 10-Nov-2009 20:52

are you on windows 7 ?

freitasm

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#271826 10-Nov-2009 20:52

The machine I am using for the TiVo Desktop is a Windows XP virtual machine running on my Windows Home Server. I haven't tried it on my Windows 7 box yet.

cafeg

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#271832 10-Nov-2009 21:02

ahh..
I just installed it on a xp box here and it downloads the recorded programs ok from the tivo box.
must be windows 7..

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Paulthagerous

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#271854 10-Nov-2009 21:52

cafeg: ahh..
I just installed it on a xp box here and it downloads the recorded programs ok from the tivo box.
must be windows 7..

A new Windows with compatability issues? Please, not again...

r0lly

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#271898 11-Nov-2009 06:26

Windows 7 works fine for me - had to do nothing special....

cafeg

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#272140 11-Nov-2009 19:59

I just talked to Tivo support and apparently windows 7 and macs aren't supported by Tivo Desktop yet..
I checked the tivo transfer logs on win 7 and it can't find my MAK key when it trys to transfer by the look of it.
It works fine on a Vista and XP box here though ..
I'll just have to wait until they support windows 7 i guess.

LennonNZ

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#272148 11-Nov-2009 20:15

Umm.. I presume it comes with V2.8

on
http://www.tivo.com/buytivo/tivogear/software/tivodesktoppc.html

it says system requirements..

Windows? 7, Windows? Vista, or Windows? XP, with Windows XP Service Pack 2 or later.

Also.. there is Mac software now which works 100% in NZ..

Maybe they need to update their helpdesk staff...

cafeg

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#272150 11-Nov-2009 20:27

yep, version 2.8
it says this in the transfer log even though the MAK key is in there and working:
Info 2009-11-11:18-22-54.051+13:00 0x1618 TivoTransferApi.cpp, CTivoTransferApi::AddDownload, 167 | GetMediaKey() returned empty MAK

LennonNZ

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#272152 11-Nov-2009 20:30

Strange :-(

Reboot the Tivo.. reboot the Computer.. it fixes everything :-)

cafeg

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#272155 11-Nov-2009 20:59

yep, done that..
even hard booted the tivo and reinstalled everything including bonjour and tried tivo beacon.
works great on xp and vista though straight away so its not my network etc.
heres the log from a failed transfer:

Info 2009-11-11:18-22-54.051+13:00 0x1618 TivoTransferApi.cpp, CTivoTransferApi::AddDownload, 167 | GetMediaKey() returned empty MAK
Info 2009-11-11:18-22-57.217+13:00 0xB70 DownloaderCb.cpp, DownloaderCb::start, 88 | started: http://192.168.1.70:80/download/C4's%20Biggest%20Records...%20Right%20Now.TiVo?Container=%2FNowPlaying&id=24566&Format=video/x-tivo-mpeg-ts
Error 2009-11-11:18-22-57.607+13:00 0xB70 DownloaderCb.cpp, DownloaderCb::error, 81 | http://192.168.1.70:80/download/C4's%20Biggest%20Records...%20Right%20Now.TiVo?Container=%2FNowPlaying&id=24566&Format=video/x-tivo-mpeg-ts failed: error=4
Info 2009-11-11:18-23-11.804+13:00 0x1618 TivoTransferApi.cpp, CTivoTransferApi::RemoveDownload, 219 | params: owner=TiVoDesktop:steve, id=28
Info 2009-11-11:18-23-11.804+13:00 0x1618 TivoTransferApi.cpp, CTivoTransferApi::RemoveDownload, 246 | found task guid={EDF315EA-B538-4DA4-A220-C7A502D1B1E3}
Error 2009-11-11:18-38-55.504+13:00 0x1618 utils.cpp, CollectRuleFilesInDir, 84 | FindFirstFile() failed: err=2
Info 2009-11-11:18-39-59.787+13:00 0x1618 TivoTransferApi.cpp, CTivoTransferApi::AddDownload, 83 | params: owner=TiVoDesktop:steve, sourceUrl=http://192.168.1.70:80/download/MADtv.TiVo?Container=%2FNowPlaying&id=20583&Format=video/x-tivo-mpeg-ts, targetPath=C:\Users\steve\Documents\My TiVo Recordings\MADtv (Recorded Nov 10, 2009, 2).TiVo, id=34
Info 2009-11-11:18-39-59.834+13:00 0x1618 RegistryHelper.cpp, MediaAccessKeyUtils::HKEYHelper::HKEYHelper, 66 | RegOpenCurrentUser(131097, ...) succedded
Info 2009-11-11:18-39-59.834+13:00 0x1618 RegistryHelper.cpp, MediaAccessKeyUtils::HKEYHelper::openPath, 97 | RegOpenKeyExA(path=Software\TiVo\SharingKeys, samDesired=131097) succedded
Info 2009-11-11:18-39-59.834+13:00 0x1618 RegistryHelper.cpp, MediaAccessKeyUtils::HKEYHelper::readBinary, 157 | RegQueryValueExA(path=Software\TiVo\SharingKeys, key=TiVoToGo Media) succedded, valueSize=278
Info 2009-11-11:18-39-59.834+13:00 0x1618 TiVoToGoKeys.cpp, TivoToGoKeys::GetSharingKey, 46 | encryptedData=
Error 2009-11-11:18-39-59.834+13:00 0x1618 RegistryHelper.cpp, MediaAccessKeyUtils::HKEYHelper::openPath, 90 | RegOpenKeyExA(path=Software\TiVo\SharingKeys, samDesired=131097) failed: err=2
Info 2009-11-11:18-39-59.834+13:00 0x1618 TiVoToGoKeys.cpp, TivoToGoKeys::GetSharingKey, 78 | key is empty: err=TiVoKeyHelper Exception(SharingKeyHelper::decrypt(58)): "Error: Unexpected!"
TiVoKeyHelper Exception(MediaAccessKeyUtils::HKEYHelper::openPath(92)): "Error: 2 during RegOpenKeyEx!: path=Software\TiVo\SharingKeys"

cafeg

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#272157 11-Nov-2009 21:19

ahh,
its not just me, others are having the same problems here overseas..
http://www.tivocommunity.com/tivo-vb/showthread.php?t=436770

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