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8 posts

Wannabe Geek

#143018 1-Apr-2014 09:42
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I bought a "tough" camera  (Sony TX5) a bit more than 3 years ago and it is not working anymore. Nothing happen when I try to switch it on.
I paid 450$ for it and I was expecting it would last a bit more than 3 years.
5 years would have been reasonable in my opinion.
Am I dreaming and should I expect to replace the camera every 3 years or do you think I should claim under the consumer act?

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  #1016398 1-Apr-2014 10:04
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i think you can claim a CGA on them. will be a lengthy process though.

first thing is to write a polite letter explaining your request and their obligations under the CGA. then file a $50 disputes tribunal claim.

Involuntary autocorrect in operation on mobile device. Apologies in advance.

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  #1016443 1-Apr-2014 11:27
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I have a $200 digital camera that's over a decade old and still going strong. I don't think I'd expect a new one to last quite that long, but for a more expensive one I think 5 years minimum would be reasonable.

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  #1016453 1-Apr-2014 11:48
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Is it the camera or the battery that's not working?

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  #1016455 1-Apr-2014 11:52
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joker97: ...
first thing is to write a polite letter explaining your request and their obligations under the CGA. then file a $50 disputes tribunal claim.

I actually think the first step would be some form of personal contact to explain the fault/issue, either back to the shop or by phone, and see how the seller reacts.

"I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road." -  Stephen Hawking

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  #1016457 1-Apr-2014 11:57
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Bung: Is it the camera or the battery that's not working?

This is the key question - batteries often die after 3 years - cameras do not (with normal usage).


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  #1016494 1-Apr-2014 12:09
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As said need to ascertain what is wrong first then if it's due to warranty. Can't expect to get any advise without that info

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Wannabe Geek

  #1016526 1-Apr-2014 12:50
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Thanks a lot for your help.
I really appreciate.
I asked the shop what I was supposed to do and they replied to look for a sony repair centre.
Before going any further I was just checking that I was not the only one to expect a longer life expectancy.
The camera was working fine few hours before (I managed to take some photos)
When I tried to check the photos it didn't worked.
I have fully charged the battery after that without success.
However as you have suggested I should/will test with another battery.


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