Time to give electricity the flick?

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#1777242 7-May-2017 17:46

Getting rather sick of how unreliable the Flick website is. Just got an alert on the App saying the Price is really High. App doesn't load (price section gives a frowny face eventually). Dashboard on the website is jumping between 502/504 errors. Whats the point of giving an alert if we can't check it? And its not like this is a once off. This happens weekly and has done so since I joined a year ago.

Edit:

Got the website to load just now, this was the result:

voy1d

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#1777256 7-May-2017 17:54

Where do you live?

kingjj

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#1777257 7-May-2017 17:58

voy1d:

Where do you live?

Christchurch. I see there is a fault at the Islington sub station and the price has been steadily rising nation wide over the last 5 minutes according to ElectricityInfo.

timmmay

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#1777269 7-May-2017 18:04

Email Flick customer service to tell them about the website failures and error with the price meter.

voy1d

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#1777270 7-May-2017 18:06

There's no fault. ISL_T6 has been on outage this weekend which with the cooler weather tonight (vs. last night) has resulted in higher demand in the upper south island. The result of this is a constraint on the limits for ISL_T3 and ISL_T7 must have less than or equal to 274 MW flowing through them. This is showing up in the forward schedules only.

This has meant that the USI (and a large chunk of Christchurch) the prices are "infeasible" which means that they are $500,000 MW or $500 per KW.

Basically this is an artificial cap in the linear formula which derives prices across the country and is only relieved by more generation coming online in the USI (there is nothing there) or load controlling by the distribution networks in the region. Which is what is happening.

We can see that in the five minute (RTP) schedules that the prices are closer to the market prices which means that the high prices won't stick. So whilst its' a pain for you, the infeasible prices are used as indicates to the market to say that demand needs to reduce or more generation is needed.

kingjj

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#1777271 7-May-2017 18:07

timmmay:

Email Flick customer service to tell them about the website failures and error with the price meter.

I would If I could get the site to load... RTP 5 min Prices have nearly doubled in the last 15 minutes nationwide as well.

kingjj

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#1777272 7-May-2017 18:08

voy1d:

There's no fault. ISL_T6 has been on outage this weekend which with the cooler weather tonight (vs. last night) has resulted in higher demand in the upper south island. The result of this is a constraint on the limits for ISL_T3 and ISL_T7 must have less than or equal to 274 MW flowing through them. This is showing up in the forward schedules only.

This has meant that the USI (and a large chunk of Christchurch) the prices are "infeasible" which means that they are $500,000 MW or $500 per KW.

Basically this is an artificial cap in the linear formula which derives prices across the country and is only relieved by more generation coming online in the USI (there is nothing there) or load controlling by the distribution networks in the region. Which is what is happening.

We can see that in the five minute (RTP) schedules that the prices are closer to the market prices which means that the high prices won't stick. So whilst its' a pain for you, the infeasible prices are used as indicates to the market to say that demand needs to reduce or more generation is needed.

This is why I love this site. Theres always someone on here that explain it to a layman like me. Thanks!

kingjj

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#1777316 7-May-2017 19:02

Just got a message through from the Flick App advising there is an issue with the source pricing for Flick.

And update on Facebook finally:

WolfmanNZ

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#1778368 9-May-2017 12:12

I've just signed up, be interesting to see how it goes.

kingjj

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#1782507 15-May-2017 13:02

I know its only 'indicative' and I know it takes several days for the final market pricing to be decided etc etc but it looks like its going to be a long winter for Flick this year:

Saturday and Sunday just gone with several comments on each. Having just switched the in-laws to Flick (at their request as 'all their friends are doing it') I'm not looking forward to having the explain this to them again and again. Our own account is showing an indicative price for Saturday (along with an updated estimated daily spend of $34.03) of over 1000 cents as shown here:

I don't remember these sort of issues last winter.

timmmay

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#1782511 15-May-2017 13:06

Wellington's pretty flat for Sat 13th. Where are you @kingjj?

Not sure about your "long winter" comment. Prices are doing pretty much what I expect. They're pretty flat in summer, as the weather cools down and power demand increases the peak times start peaking. The key here is to shift energy use to outside peak time if possible: timers on hot water cylinders (costs $250 to do that properly), turn the heat on earlier in the day so less power is used during peak, dishwasher runs overnight, no clothes drier and such during peak times.

kingjj

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#1782514 15-May-2017 13:12

timmmay:

Wellington's pretty flat for Sat 13th. Where are you @kingjj?

Not sure about your "long winter" comment. Prices are doing pretty much what I expect. They're pretty flat in summer, as the weather cools down and power demand increases the peak times start peaking. The key here is to shift energy use to outside peak time if possible: timers on hot water cylinders (costs $250 to do that properly), turn the heat on earlier in the day so less power is used during peak, dishwasher runs overnight, no clothes drier and such during peak times.

Christchurch.

My comment about a "long winter" is directed at Flick and their customer service/PR machine. 3 posts in 8 days after inaccurate pricing information being displayed for their customers will not be helping their image.

Pricing and time shifting are 101 of Flick as has been extensively discussed already in this thread.

voy1d

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#1782522 15-May-2017 13:19

The prices for Saturday are yet to be settled due to a provisional pricing situation (which means there is an error in the data)

This will be likely resolved in the coming days.

timmmay

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#1782527 15-May-2017 13:28

You never really know what the price is with Flick until a few days afterwards, but it is annoying that their pricing meter is inaccurate. I mostly use EM6 to get an idea of pricing.

I don't think this will affect their reputation.

kingjj

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#1782532 15-May-2017 13:32

voy1d:

The prices for Saturday are yet to be settled due to a provisional pricing situation (which means there is an error in the data)

This will be likely resolved in the coming days.

Yup, as posted by Flick, as discussed numerous times on here and as I thought I had alluded to in my post. Perhaps I need to be more clear in what I am trying to raise: Flick need to do something about how they source/vet/present the indicative pricing on their website/app. There have been 3 incidents in 8 days where the indicative price has been woefully incorrect which, to your average consumer, is extremely alarming. Seasoned users/those in the know will be aware that its a pricing error but for Flick to be a gooer with main stream NZ they need to do something to avoid/manage these incidents other than posting an hour later 'our source data is incorrect, go to this third-party website instead'. I enjoy Flick and the savings we are making. I also enjoy being more responsible with our usage. I don't enjoy delayed pricing warnings, frequent pricing errors and the alarm all this causes to friends/family.

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