Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1511 posts

Uber Geek
+1 received by user: 212


Topic # 220172 29-Jul-2017 08:29
Send private message

Anyone got experience with Pulse to share? I'm thinking of joining, prices and payment options are good. I like Electric Kiwi but won't pay by direct debit so that rules them out.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
90 posts

Master Geek
+1 received by user: 25


  Reply # 1833180 29-Jul-2017 08:35
Send private message

You could pay by credit card but there is a fee (the Hour of Power would cover that)

What's wrong with direct debit? This is 2017.

2621 posts

Uber Geek
+1 received by user: 632


  Reply # 1833181 29-Jul-2017 08:37
Send private message

i have been with Pulse for a year and are very happy, they are  cheap and i have an automatic weekly payment  set up and have never had a problem. I have had power companies ring me and they cant beat pulse in pricing , in fact i was with Meridian and saved $70-$80  a month by switching to pulse. The web site is basic but it works and your account shows you everything you need when you log in. Recommend them.





Common sense is not as common as you think.


12584 posts

Uber Geek
+1 received by user: 2238

Trusted

  Reply # 1833184 29-Jul-2017 08:41
Send private message

jamesrobert: You could pay by credit card but there is a fee (the Hour of Power would cover that)

What's wrong with direct debit? This is 2017.

 

I imagine OP wants more control? I see Pulse have a 1-15 per day for admin of arrears. Effectively a reverse discount, a nice wee revenue stream for those that forgot the bill

 

To me the bottom line is cost. Im 20% better off with EK than Genesis. 


2621 posts

Uber Geek
+1 received by user: 632


  Reply # 1833185 29-Jul-2017 08:42
2 people support this post
Send private message

jamesrobert: You could pay by credit card but there is a fee (the Hour of Power would cover that)

What's wrong with direct debit? This is 2017.

 

if you are fine with a company having control over your bank account , then go ahead and use it. Me, not so much





Common sense is not as common as you think.


1873 posts

Uber Geek
+1 received by user: 1025


  Reply # 1833188 29-Jul-2017 08:54
2 people support this post
Send private message

There are multiple threads here about direct debit going rogue, usually in larger reputable companies.

The customer has absolutely no control over direct debit. You cant go to the bank and cancel it, you have to rely on the company to do it when requested. When it goes bad, you have to spend a lot of time and effort convincing them they have screwed up, while they continue to take your money. The company usually doesn't care because as far as they're concerned, they've been paid.

I'm not suggesting this has happened at Electric Kiwi yet, or that's necessarily how they'd act, but it has happened at other companies you'd expect a lot better from.

There is no way I'd let a utility company use direct debit either.




Location: Dunedin

12584 posts

Uber Geek
+1 received by user: 2238

Trusted

  Reply # 1833191 29-Jul-2017 09:01
Send private message

andrewNZ: There are multiple threads here about direct debit going rogue, usually in larger reputable companies.

The customer has absolutely no control over direct debit. You cant go to the bank and cancel it, you have to rely on the company to do it when requested. When it goes bad, you have to spend a lot of time and effort convincing them they have screwed up, while they continue to take your money. The company usually doesn't care because as far as they're concerned, they've been paid.

I'm not suggesting this has happened at Electric Kiwi yet, or that's necessarily how they'd act, but it has happened at other companies you'd expect a lot better from.

There is no way I'd let a utility company use direct debit either.

 

What about mortgages, insurances etc? Aren't they standard for D/D.

 

I wouldn't want any service that could have excess charges to come out, such as a Telco, but otherwise, if its a steady bill, I cant see the issue. If I moved off EK, and they mucked around not getting my D/D cancelled, well, they wont have a bill to deduct, so no issue there. If it was a small company, yes I would agree. yes, EK is small and new, but they seem to be customer focussed


18 posts

Geek
+1 received by user: 2


  Reply # 1833192 29-Jul-2017 09:02
Send private message

I have Pulse too no problems at all I was with meridian and pulse  shaved 15% off my bill when I did the comparison Ansd if you are with Grey Power it is better

 

 


12584 posts

Uber Geek
+1 received by user: 2238

Trusted

  Reply # 1833193 29-Jul-2017 09:03
Send private message

OP could setup a new bank account, A/P a fixed amount into it, so that D/D can dip into that. If OP left, account is empty, no risk.


12584 posts

Uber Geek
+1 received by user: 2238

Trusted

  Reply # 1833195 29-Jul-2017 09:04
One person supports this post
Send private message

half1:

 

I have Pulse too no problems at all I was with meridian and pulse  shaved 15% off my bill when I did the comparison Ansd if you are with Grey Power it is better

 

 

 

 

What are the rates for ChCh? I cant see rates you have too build it, and it got my ICP so I didn't want to continue in case it ended up being slammed as can happen with Telco's

 

My EK is 23c and 83c per day, plus free hour of power daily




1511 posts

Uber Geek
+1 received by user: 212


  Reply # 1833245 29-Jul-2017 09:32
Send private message

As above for why not direct debit- lots of stories of problems and why would I give access of my money to some company? I love my Mum and trust her more than anyone but wouldn't give her access to my bank account. Mistakes can be made.

Plus a personal experience when I was younger where the bank itself 'lost' (their words) my direct debit details causing missed payments. Also as mentioned if I want to delay a payment a day or two to correspond directly to a payday or to transfer some money around first, I can. I do that frequently if a bill falls a few days before a pay day, rather than not have a fund buffer left in the bank. I'm not paying a credit card surcharge, I have better uses for money.

I've never missed a 'prompt payment' discount so no worries there. On that topic Pulse's $1.15 a day is still a lot better than if you miss the 10-15% 'discount for prompt payment' that a lot of companies use including my current one. You lose that money the minute you're over the bill due date vs the $1.15 a day being over with Pulse, if my understanding is correct.

On the plus side for Pulse too is presently a 3 year price guarantee. Since I like to stick with a company long term that's appealing. I used to have to negotiate with Nova every year to price match when I was with them and finally switched when I got sick of it.

Plus based on our average kWh usage over two years ( not including free hour of power which wouldn't do much in our case) Pulse is a sliver cheaper than EK. If my maths is right.

One downside to Pulse is a 30 day requirement to advise before switching providers but I think I can live with that.
Also I can't get LPG with them but the company I can get duel fuel with builds their discount into the prices anyway and saves me nothing. I get a better deal having separate companies as I do now.

Anyone else had any good/bad experiences? Share either way please.

12584 posts

Uber Geek
+1 received by user: 2238

Trusted

  Reply # 1833265 29-Jul-2017 09:51
Send private message

JayADee: As above for why not direct debit- lots of stories of problems and why would I give access of my money to some company? I love my Mum and trust her more than anyone but wouldn't give her access to my bank account. Mistakes can be made.

Plus a personal experience when I was younger where the bank itself 'lost' (their words) my direct debit details causing missed payments. Also as mentioned if I want to delay a payment a day or two to correspond directly to a payday or to transfer some money around first, I can. I do that frequently if a bill falls a few days before a pay day, rather than not have a fund buffer left in the bank. I'm not paying a credit card surcharge, I have better uses for money.

I've never missed a 'prompt payment' discount so no worries there. On that topic Pulse's $1.15 a day is still a lot better than if you miss the 10-15% 'discount for prompt payment' that a lot of companies use including my current one. You lose that money the minute you're over the bill due date vs the $1.15 a day being over with Pulse, if my understanding is correct.

On the plus side for Pulse too is presently a 3 year price guarantee. Since I like to stick with a company long term that's appealing. I used to have to negotiate with Nova every year to price match when I was with them and finally switched when I got sick of it.

Plus based on our average kWh usage over two years ( not including free hour of power which wouldn't do much in our case) Pulse is a sliver cheaper than EK. If my maths is right.

One downside to Pulse is a 30 day requirement to advise before switching providers but I think I can live with that.
Also I can't get LPG with them but the company I can get duel fuel with builds their discount into the prices anyway and saves me nothing. I get a better deal having separate companies as I do now.

Anyone else had any good/bad experiences? Share either way please.

 

Fair enough.

 

With EK, we use the free hour of power, but not to the extent that many can. Washing isn't every day neither are dishes. We put both heatpumps on 25 in that hour then turn off, so additional saving there. My rates are 7% cheaper with EK, not a lot, but the hour of power is a 15% saving, so Im 20% better off, which is significant. Even in summer, when no HW (have solar HW), makes sense to cool the house 9pm to 10pm for free. 

 

But horses for courses, choice is a good thing

 

 


21243 posts

Uber Geek
+1 received by user: 4273

Trusted
Subscriber

  Reply # 1833301 29-Jul-2017 11:01
Send private message

tdgeek:

 

OP could setup a new bank account, A/P a fixed amount into it, so that D/D can dip into that. If OP left, account is empty, no risk.

 

 

And risk absurd fees if they try to take more, which you will never get back from them as they have their terms to stop that.





Richard rich.ms

90 posts

Master Geek
+1 received by user: 25


  Reply # 1833315 29-Jul-2017 11:39
One person supports this post
Send private message

Been using direct debit (rates, telco, power, Sky) for ever (30-plus years). Never had a problem. Cheques? Different story.

21243 posts

Uber Geek
+1 received by user: 4273

Trusted
Subscriber

  Reply # 1833327 29-Jul-2017 12:10
Send private message

Friend had sky try to take an entire motels worth of money once because of error at their end. At least with credit cards you can dispute it easy enough and its back on them to sort out. If NZ goes back to how the UK will be going with preventing card surcharges, will the power co's just start offering a discount for direct debit or something and jack the standard prices up?





Richard rich.ms

12584 posts

Uber Geek
+1 received by user: 2238

Trusted

  Reply # 1833489 29-Jul-2017 18:38
Send private message

richms:

 

Friend had sky try to take an entire motels worth of money once because of error at their end. At least with credit cards you can dispute it easy enough and its back on them to sort out. If NZ goes back to how the UK will be going with preventing card surcharges, will the power co's just start offering a discount for direct debit or something and jack the standard prices up?

 

An entire motel? Yeah, that is bad :-)  Was it Mayfair, or just Euston Rd?


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.