We have recently had all of the drains on our property replaced as part of an EQC payout.
We used one main contractor (the same people who quoted for EQC) to keep it easy, and their guys were awesome, very tidy, respectful, had a good chat with us whenever they saw us and kept us up to date on everything, we were really happy. They same contractor also organized all the hard surface repairs which included a new driveway through subcontractors.
The driveway was only 3 years old and was perfect, they asked whether we wanted the whole driveway replaced or just patched up to save money (this was before any work was done by the drainlayers) and I specified it had to look identical to it did before they started. It was only 3 years old and we wanted it new again.
The driveway guys turned up one morning, bashed the hell out of the driveway and had it removed within an hour. Then they laid the asphalt and it was all finished by 2pm that day. The asphalt had small pitholes all through it because they had a stone stuck to their roller, they had rolled gravel into the asphalt, and there are unmixed bitumen marks everywhere which look like old chewing gum. They left asphalt all through the gardens, asphalt marks on the weatherboards, and diesel marks on the garage carpet. Obviously we are not happy.
So I told the contractor there were problems, the subcontractor came back and pushed some asphalt into the holes. I again told the contractor we weren't happy and wouldn't be paying for the driveway as it was. He asked what we wanted, and suggested a credit. We said ideally we want a new driveway from different subcontractors, OR enough money left to have it redone properly when it falls apart. He agreed the driveway finish was not up to standard but said he had to give them a chance to fix it first.
So, The driveway guys turned up this morning, and used a gas bottle burner to melt asphalt into the holes and then tamped them down. This was 30cm from my new car, no communication to us at all. I moved the cars away and they didn't even look up or acknowledge me. Most of the holes are still there, except now they have tamped dirt into the driveway as well. No attempt at cleaning up their past mess.
Under the CGA, what do we do? Do we refuse to pay the contractors and let them deal with the subcontractor?
They have been out twice to repair it, can we now say we don't want them back?