Warranty when product is installed by a tradesperson

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rayonline

1734 posts

Uber Geek

#230619 5-Mar-2018 18:17

Just curious about this. Bathroom Methven products generally have 20yr warranties. if they are installed by a plumber, 20yr is a long time. What happens to the warranty? In 20yrs the person might have retired, or do something different or work under another company name. Can the manufacturer accept your plumber's receipt?

Cheers.

mattwnz

20164 posts

Uber Geek

#1968375 5-Mar-2018 18:23

If you buy from a retailer and supply to the tradesperson, you shouldn't have that issue. the other issue with using tradepeople to buy through, is that they may change their company name, or start trading under a new one, and the warranty maybe with the old one. But under the CGA you can also go to the manufacturer. A 20 year warranty is probably covered by the manufacturer anyway.

surfisup1000

5288 posts

Uber Geek

#1968446 5-Mar-2018 20:07

mattwnz:

If you buy from a retailer and supply to the tradesperson, you shouldn't have that issue. the other issue with using tradepeople to buy through, is that they may change their company name, or start trading under a new one, and the warranty maybe with the old one. But under the CGA you can also go to the manufacturer. A 20 year warranty is probably covered by the manufacturer anyway.

Tradespeople don't like people supplying their own parts.

Tradespeople commonly change company every year or two to avoid liability (eg, my roofing company made a mistake and when I asked them to fix it they said no because they closed/reopened the company and were no longer liable for fixing their own work).

You'd just need to keep receipts and go via the manufacturer.

Fred99

13684 posts

Uber Geek

#1968497 5-Mar-2018 21:06

Supposedly the LBP scheme was supposed to sort the fly by nighter out. The roofing contractor LBP was supposed to be the one facing penalty / license suspension if they did dodgy work, and would be liable for making good. OTOH not all re-roofing work is restricted work requiring consent, it still needs to meet code but anybody can do it.

As far as Methven taps go, I installed those in our house 25 years ago approx, ceramic cartridge type. I purchased several spare cartridges in case I needed to replace them, and all the spares are still sitting in a box in the basement.

rayonline

1734 posts

Uber Geek

#1968505 5-Mar-2018 21:14

Fred99:

Supposedly the LBP scheme was supposed to sort the fly by nighter out. The roofing contractor LBP was supposed to be the one facing penalty / license suspension if they did dodgy work, and would be liable for making good. OTOH not all re-roofing work is restricted work requiring consent, it still needs to meet code but anybody can do it.

As far as Methven taps go, I installed those in our house 25 years ago approx, ceramic cartridge type. I purchased several spare cartridges in case I needed to replace them, and all the spares are still sitting in a box in the basement.

Yes, we installed a new mixer tap recently ourselves. Was a curious post since many people may ask a tradesperson to do it and some products have very long warranty.

After 25yrs, do the tapware themselves look worn?

We picked up a $100 Methven so not bad.

I think we had a $40 cheap mixer tap that lasted nearly 10yrs. The cartridge was plastic and no one had them in stock. Probably not made to be serviced.

Fred99

13684 posts

Uber Geek

#1968530 5-Mar-2018 21:41

rayonline:

Yes, we installed a new mixer tap recently ourselves. Was a curious post since many people may ask a tradesperson to do it and some products have very long warranty.

After 25yrs, do the tapware themselves look worn?

We picked up a $100 Methven so not bad.

I think we had a $40 cheap mixer tap that lasted nearly 10yrs. The cartridge was plastic and no one had them in stock. Probably not made to be serviced.

Actually after 25 years the old Methven taps look and work as good as new and have never had any attention at all apart from cleaning.
So there's a plug to go in the sink. :-)

mattwnz

20164 posts

Uber Geek

#1968581 5-Mar-2018 22:35

surfisup1000:

Tradespeople don't like people supplying their own parts.

Tradespeople commonly change company every year or two to avoid liability (eg, my roofing company made a mistake and when I asked them to fix it they said no because they closed/reopened the company and were no longer liable for fixing their own work).

You'd just need to keep receipts and go via the manufacturer.

Find a new trades person then. Never had this problem myself.

rscole86

4974 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#1980046 19-Mar-2018 17:59

Not much help in your case, but we moved into our new home recently and the in wall over had a fault. All the manufacturer/authorised repairer needed was the electrical certification from when the sparky installed it. They said they are use to people buying appliances and not installing them for up to a few years, so their warranty starts on the date of install.

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JayADee

2148 posts

Uber Geek

#1980205 19-Mar-2018 23:28

I had no idea Methven's warranty was so long. I have all Methven taps, spouts, shower mixer and rose from 2004 with no issues and no maintenance required but we put off buying a kitchen mixer until somewhere around 2011/12 that's been nothing but a pain from the first month. It's been fixed by a plumber a few times and continues to be an ongoing headache with a non functioning temperature indicator (loose and just rolls around under the tap) and a stiff mixer handle. I still have the 2004 receipt (bought them all on the same docket) but not the more recent one so I'm out of luck. Figures. I think I'll replace it with a cheapie, the other one cheapie lasted a good long time.

jonb

1771 posts

Uber Geek

Trusted

#1980217 20-Mar-2018 01:26

Similar question - bathroom was installed in April last year by a full service bathroom company. Bath has a little crack visible. Bathroom company wanting to pass me on to the bath company (NZ based) who are very much dragging their feet. What's best way forward on this?

smalltrader

174 posts

Master Geek

#1980246 20-Mar-2018 07:45

JayADee: I had no idea Methven's warranty was so long. I have all Methven taps, spouts, shower mixer and rose from 2004 with no issues and no maintenance required but we put off buying a kitchen mixer until somewhere around 2011/12 that's been nothing but a pain from the first month. It's been fixed by a plumber a few times and continues to be an ongoing headache with a non functioning temperature indicator (loose and just rolls around under the tap) and a stiff mixer handle. I still have the 2004 receipt (bought them all on the same docket) but not the more recent one so I'm out of luck. Figures. I think I'll replace it with a cheapie, the other one cheapie lasted a good long time.

Methven only introduced their 20 years warranty about 3 years ago.

You have to be careful about Methven products nowadays. They used to produce top tier quality products in the old days, expensive but long lasting products. A bit like the F&P of old. However, in the last 5 years or so, their quality have been variable at best. I have a very expensive bathroom tap which needs warranty service twice in the first year due to leaks and an expensive shower replaced under 14 months due to leak.

Methven warranty is good but the product is a bit of a pot luck nowadays.

E3xtc

773 posts

Ultimate Geek

#1980248 20-Mar-2018 07:52

jonb: Similar question - bathroom was installed in April last year by a full service bathroom company. Bath has a little crack visible. Bathroom company wanting to pass me on to the bath company (NZ based) who are very much dragging their feet. What's best way forward on this?

CGA - get the bathroom company to sort it. Their obligations under the CGA. You shouldn't be managing that process with the manufacturer.

JayADee

2148 posts

Uber Geek

#1980341 20-Mar-2018 09:20

smalltrader:

JayADee: I had no idea Methven's warranty was so long. I have all Methven taps, spouts, shower mixer and rose from 2004 with no issues and no maintenance required but we put off buying a kitchen mixer until somewhere around 2011/12 that's been nothing but a pain from the first month. It's been fixed by a plumber a few times and continues to be an ongoing headache with a non functioning temperature indicator (loose and just rolls around under the tap) and a stiff mixer handle. I still have the 2004 receipt (bought them all on the same docket) but not the more recent one so I'm out of luck. Figures. I think I'll replace it with a cheapie, the other one cheapie lasted a good long time.

Methven only introduced their 20 years warranty about 3 years ago.

You have to be careful about Methven products nowadays. They used to produce top tier quality products in the old days, expensive but long lasting products. A bit like the F&P of old. However, in the last 5 years or so, their quality have been variable at best. I have a very expensive bathroom tap which needs warranty service twice in the first year due to leaks and an expensive shower replaced under 14 months due to leak.

Methven warranty is good but the product is a bit of a pot luck nowadays.

Yeah the old stuff is still like new. The next kitchen mixer won't likely be Methven.