Ring Doorbell no power after power cut

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networkn

Networkn
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#250744 23-May-2019 18:01

We have a Ring Doorbell, wired in by a Sparky.

We lost power around 10 days ago for 8 hours, subsequently, it has no power it would seem.

Anyone know anything about these things or have any simple suggestions that don't involve a $100+ call out from the electrician?

dt

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#2244060 23-May-2019 18:28

did it replace an existing doorbell? if it did check if there's a reset button or something on the indoor unit or maybe see if theres something on your electrical switchboard that has tripped?

(I dont have one btw but looked into them a while ago understand the wiring when replacing an existing doorbell)

beddy

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#2244171 23-May-2019 20:08

Does it have a fuse connected to the transformer which could've blown?

If not, you could try doing a hard reset. I think there's a button you need to hold down. Try Googling for your model.

froob

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#2244268 23-May-2019 21:51

Is this one of the regular models with a battery, or the Ring Pro model without? If the former, I would have expected it to keep showing signs of life, even with the power source cut.

I only have experience with the regular model. If you've got one of those, and it is showing no signs of life, I would take out the security screws and pop it off its mount, disconnect the wiring from the screws on the back (with the power off and taking note of which wire is connected to which side), then give it a charge with a USB charger.

The USB port is on the back, and so is the reset button mentioned by beddy above. If neither of those bring it back to life, it may be bricked.

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Aredwood

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#2244271 23-May-2019 21:57

RCD tripped somewhere? Especially if the sparky got power to it by looping from one of those power points that has an inbuilt RCD. As it may have tripped when the power went off.

sqishy

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#2244274 23-May-2019 22:05

Sometimes will help if you list the model number fully. This may help people no some analysis on your behalf.