Netflix Strange Behaviour

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ronw

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#247771 22-Feb-2019 12:16

Yesterday Netflix main screen has changed. Instead of having a graphic and the program title for each programme it now has just a black rectangle and the title below it. If I click the programme name I can still watch but I wonder where the graphics have gone. Any ideas?

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FineWine

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#2185348 22-Feb-2019 12:24

I notice you are using Android based devices to cast so I can not help but my iOS devices are working as per normal since today's update.

Have you talked to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.

Cheers 🍷

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

ronw

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#2185349 22-Feb-2019 12:28

No I don't use Android devices for Netflix I use a Windows PC HMDI connected to TV. Wasn't sure if it was something at my end but all other streaming services seem OK

FineWine:

I notice you are using Android based devices to cast so I can not help but my iOS devices are working as per normal since today's update.

Have you talked to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.

Cheers 🍷

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

FineWine

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#2185353 22-Feb-2019 12:36

ronw:

No I don't use Android devices for Netflix I use a Windows PC HMDI connected to TV. Wasn't sure if it was something at my end but all other streaming services seem OK

Appologies just going of your signature list of devices. Again my no problems via macOS. As I stated have a chat to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

xpd

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#2185356 22-Feb-2019 12:42

Browser or app ?

If browser, flush your browser cache.

XPD / Gavin

LinkTree

ronw

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#2185357 22-Feb-2019 12:42

Thanks will do that

FineWine:

Appologies just going of your signature list of devices. Again my no problems via macOS. As I stated have a chat to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

ronw

1222 posts

Uber Geek
+1 received by user: 85

#2185360 22-Feb-2019 12:46

Thats a possibility should have thought of that. Just watching Sherlock will try a cache flush. I am using Chrome browser

xpd:

Browser or app

If browser, flush your browser cache.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

AliExpress

Shop now on AliExpress (affiliate link).

ronw

1222 posts

Uber Geek
+1 received by user: 85

#2185387 22-Feb-2019 13:56

Ok This is weird Spoke to Netflix but while doing that I tried another computer and it was fine. I have cleared the cache in original computer Chrome Browser but still have a problem. Have tried Firefox same problem which seems to indicate a wider computer porblem but have no idea what is wrong. Any other suggestions please. Here is a pix of what it looks like