Netflix Strange Behaviour

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ronw

1222 posts

Uber Geek

#247771 22-Feb-2019 12:16

Yesterday Netflix main screen has changed. Instead of having a graphic and the program title for each programme it now has just a black rectangle and the title below it. If I click the programme name I can still watch but I wonder where the graphics have gone. Any ideas?

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

FineWine

2981 posts

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Nurse (R)

Lifetime subscriber

#2185348 22-Feb-2019 12:24

I notice you are using Android based devices to cast so I can not help but my iOS devices are working as per normal since today's update.

Have you talked to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.

Cheers 🍷

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

ronw

1222 posts

Uber Geek

#2185349 22-Feb-2019 12:28

No I don't use Android devices for Netflix I use a Windows PC HMDI connected to TV. Wasn't sure if it was something at my end but all other streaming services seem OK

FineWine:

I notice you are using Android based devices to cast so I can not help but my iOS devices are working as per normal since today's update.

Have you talked to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.

Cheers 🍷

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

FineWine

2981 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#2185353 22-Feb-2019 12:36

ronw:

No I don't use Android devices for Netflix I use a Windows PC HMDI connected to TV. Wasn't sure if it was something at my end but all other streaming services seem OK

Appologies just going of your signature list of devices. Again my no problems via macOS. As I stated have a chat to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

xpd

Geek @ Coastguard NZ
13765 posts

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Retired Mod

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#2185356 22-Feb-2019 12:42

Browser or app ?

If browser, flush your browser cache.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

ronw

1222 posts

Uber Geek

#2185357 22-Feb-2019 12:42

Thanks will do that

FineWine:

Appologies just going of your signature list of devices. Again my no problems via macOS. As I stated have a chat to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

ronw

1222 posts

Uber Geek

#2185360 22-Feb-2019 12:46

Thats a possibility should have thought of that. Just watching Sherlock will try a cache flush. I am using Chrome browser

xpd:

Browser or app

If browser, flush your browser cache.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

ronw

1222 posts

Uber Geek

#2185387 22-Feb-2019 13:56

Ok This is weird Spoke to Netflix but while doing that I tried another computer and it was fine. I have cleared the cache in original computer Chrome Browser but still have a problem. Have tried Firefox same problem which seems to indicate a wider computer porblem but have no idea what is wrong. Any other suggestions please. Here is a pix of what it looks like

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

Equinox IT

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xpd

Geek @ Coastguard NZ
13765 posts

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#2185451 22-Feb-2019 15:27

Run something like CCleaner on the system

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

ronw

1222 posts

Uber Geek

#2185720 23-Feb-2019 08:44

Solved problem checked the version of Chrome browser and it said there is an update. Let it update and the problem was solved. Weird butt fixed

xpd:
Run something like CCleaner on the system

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc