Watching Spark Sport (including launch and pricing)

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Smpl Mnmlst
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#2317614 14-Sep-2019 10:35

tanivula:

So after few emails with Spark Sport support. Turns out my Sony TV is not on the devices that support 60FPS however casting to it is because it's treated like a chromecast then....?

As of 13/9/19 the supported 60FPS list is (taken from SS):

Web Browsers
Chromecast 3 and Ultra
Apple TV HD and 4K
SmartVU Freeview streaming device
2017+ Samsung Smart TV
2017+ Panasonic Smart TV
Chromecast 1 and 2
Hopefully this will help others. PS, when I tried before, the Sheild did swith to 60FPS so god knows what's happening.

/edit - sort out horrible copy paste table formatting

The SS Support Desk is a joke - they are pretty much incompetent. Here are shortened versions of emails I have sent them this morning and their replies:

Me: On your website there's a list of devices that support 60 fps. The 2019 LG C9 is not on the list - does it support 60 fps?

SS: We don't support LG TVs. Because you bought your TV in 2019, you can get a free streaming device [CC, SmartVu, etc].

Me: Not correct, 2019 LG TV is supported - I have the app. Just want to know if it's 60 fps - because it's not on your list?

SS: Here's a link showing how to get the app on your LG TV ....

Me: I have the app - I just want to know if it's 60 fps ....

Now waiting for their next little gem.

Sometimes I just sit and think. Other times I just sit.

Sphyre

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#2317988 15-Sep-2019 02:38

man utd/leicester game interrupted with highlights from the liverpool/nufc game. cool!

Yogi02

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#2317992 15-Sep-2019 06:09

eracode:

tanivula:

So after few emails with Spark Sport support. Turns out my Sony TV is not on the devices that support 60FPS however casting to it is because it's treated like a chromecast then....?

As of 13/9/19 the supported 60FPS list is (taken from SS):

Web Browsers
Chromecast 3 and Ultra
Apple TV HD and 4K
SmartVU Freeview streaming device
2017+ Samsung Smart TV
2017+ Panasonic Smart TV
Chromecast 1 and 2
Hopefully this will help others. PS, when I tried before, the Sheild did swith to 60FPS so god knows what's happening.

/edit - sort out horrible copy paste table formatting

The SS Support Desk is a joke - they are pretty much incompetent. Here are shortened versions of emails I have sent them this morning and their replies:

Me: On your website there's a list of devices that support 60 fps. The 2019 LG C9 is not on the list - does it support 60 fps?

SS: We don't support LG TVs. Because you bought your TV in 2019, you can get a free streaming device [CC, SmartVu, etc].

Me: Not correct, 2019 LG TV is supported - I have the app. Just want to know if it's 60 fps - because it's not on your list?

SS: Here's a link showing how to get the app on your LG TV ....

Me: I have the app - I just want to know if it's 60 fps ....

Now waiting for their next little gem.

Sweet - Go and get yourself a new CC - lol

tanivula

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#2318280 15-Sep-2019 21:48

eracode:
Me: I have the app - I just want to know if it's 60 fps ....

Now waiting for their next little gem.

If you're struggling to see the difference, have a look at this video on YouTube https://youtu.be/TJG_-HylgVk

Then watch the SA v Japan game (full game, not the highlights) and see if the motion - players running/Ball being passed etc is smooth or slightly choppy).

You might as well take the CC offer and use that to compare!

eracode

Smpl Mnmlst
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#2318369 16-Sep-2019 09:20

tanivula:

So after few emails with Spark Sport support. Turns out my Sony TV is not on the devices that support 60FPS however casting to it is because it's treated like a chromecast then....?

As of 13/9/19 the supported 60FPS list is (taken from SS):

Web Browsers
Chromecast 3 and Ultra
Apple TV HD and 4K
SmartVU Freeview streaming device
2017+ Samsung Smart TV
2017+ Panasonic Smart TV
Chromecast 1 and 2
Hopefully this will help others. PS, when I tried before, the Sheild did swith to 60FPS so god knows what's happening.

/edit - sort out horrible copy paste table formatting

SS Support have finally confirmed to me that this list is out of date and will be updated to include 2019 LG Smart TVs.

Sometimes I just sit and think. Other times I just sit.

networkn

Networkn
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#2319166 17-Sep-2019 13:33

Does anyone know, If I use the Spark Sport App on my Fire TV (Android TV sideloaded app) if it will play in 60 or 30 FPS?

Monza

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#2319179 17-Sep-2019 13:57

Equinox IT

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networkn

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#2319181 17-Sep-2019 14:02

So where does one access this selector? I just logged in from a Web Browser and can't see it in the video playback or account settings.. Will we be able to force for example, our Sony TV to get 1080 60FPS?

Benoire

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#2319184 17-Sep-2019 14:09

networkn:

So where does one access this selector? I just logged in from a Web Browser and can't see it in the video playback or account settings.. Will we be able to force for example, our Sony TV to get 1080 60FPS?

Looks like its automatic with no user interaction... I had heard it was a large scale operator that was causing the SS trouble, thought it might have been the Smart Vu but looks like it was Sony instead!

networkn

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#2319197 17-Sep-2019 14:23

A week out and now I need to scramble to find a way to get 60FPS on my Sony TV. Thanks Spark for the quality communication.

So basically those with Shield TV's and Sony TV's and FireTV's get.... ?

niallm90

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#2319209 17-Sep-2019 14:39

networkn:

A week out and now I need to scramble to find a way to get 60FPS on my Sony TV. Thanks Spark for the quality communication.

So basically those with Shield TV's and Sony TV's and FireTV's get.... ?

Try kodi and the plugin that has been mentioned on here in the past. Google should find it for you.

Edit: Typo

Amosnz

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#2319228 17-Sep-2019 14:59

Benoire:

networkn:

So where does one access this selector? I just logged in from a Web Browser and can't see it in the video playback or account settings.. Will we be able to force for example, our Sony TV to get 1080 60FPS?

Looks like its automatic with no user interaction... I had heard it was a large scale operator that was causing the SS trouble, thought it might have been the Smart Vu but looks like it was Sony instead!

Which is weird because I've had SS for the F1 since it was released, side-loaded onto my 2015 Sony KDL-8500C (unsupported) tv, and didn't notice problems with the 60fps before it was changed.

Speedtest

networkn

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#2319230 17-Sep-2019 15:04

Well Spark Support can't tell me squat. So far the support rep has changed her mind multiple times.

How on earth in 2019, can we be in a position where those users with powerful android devices, can't be assured of 60FPS at 1080P 4 days from the start of the tournament!!?

Why do the support staff at Spark not have clear answers to these questions when asked?

Talkiet

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#2319232 17-Sep-2019 15:05

networkn:

Well Spark Support can't tell me squat. So far the support rep has changed her mind multiple times.

How on earth in 2019, can we be in a position where those users with powerful android devices, can't be assured of 60FPS at 1080P 4 days from the start of the tournament!!?

Why do the support staff at Spark not have clear answers to these questions when asked?

Are you asking about the supported or unsupported devices?

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

hio77

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#2319235 17-Sep-2019 15:08

networkn:

Well Spark Support can't tell me squat. So far the support rep has changed her mind multiple times.

How on earth in 2019, can we be in a position where those users with powerful android devices, can't be assured of 60FPS at 1080P 4 days from the start of the tournament!!?

Why do the support staff at Spark not have clear answers to these questions when asked?

If it was a phone, would probably be pretty easy.

Truth be told, support of TV's although at it's core just being andriod, is actually quite hard.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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