Got a reply from SONY telling me to do what I have done. At least they replied but not much use if they can't tell me anything I didn't already know.
Have to try to contact Netflix to ask what the difference is between the few that work and the vast majority that don't. Will also try NL where it was bought. Would like them to try one like mine if there is one on display
I have the same model TV in 65 inch and a 8000D in 75 inch and both run netflix fine. However, I don't have a 4K netflix account to test but I am wired and works really well so far.
The 4k videos on YouTube works really fast and well. They render fast too.
My statements above don't help you much but I cannot test with a non-4k netflix account that I have to prove what you are having can be replicated :)
I first tried email help from Sony. To their credit they did try to help but couldn't replicate the fault. They recommended I try talking to Netflix.
I rang Netflix and talked to guys in Denver! They put it to their tech dept who monitored my streaming to see whether they could find the problem. They thought it might have been a DNS error or MSL error (security stuff). Wasn't a DNS problem.
But, tried it out now and all programs now play fine!! No idea what they did, or didn't do, but fingers crossed it stays working. Tried to find out what they did but there wasn't a note on my file to answer that question. Maybe they can tweak settings by account??
But I did find out why a very few worked. Some of the early episodes in the series were not recorded in 4K! That made sense. And sure enough, when I tried the later episodes in the series of the ones that 'worked', I got the problem.
But was particularly impressed with the Netflix guys. Every time my call was answered in less than a minute and they were very helpful. Kudos.
I first tried email help from Sony. To their credit they did try to help but couldn't replicate the fault. They recommended I try talking to Netflix.
I rang Netflix and talked to guys in Denver! They put it to their tech dept who monitored my streaming to see whether they could find the problem. They thought it might have been a DNS error or MSL error (security stuff). Wasn't a DNS problem.
But, tried it out now and all programs now play fine!! No idea what they did, or didn't do, but fingers crossed it stays working. Tried to find out what they did but there wasn't a note on my file to answer that question. Maybe they can tweak settings by account??
But I did find out why a very few worked. Some of the early episodes in the series were not recorded in 4K! That made sense. And sure enough, when I tried the later episodes in the series of the ones that 'worked', I got the problem.
But was particularly impressed with the Netflix guys. Every time my call was answered in less than a minute and they were very helpful. Kudos.
Cheers and thanks for answers above.
That is good to hear. Hopefully they resolved for everyone not just your account :)
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