Netflix and my Sony KD49X7000D 2016 4K TV

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linw

2849 posts

Uber Geek

#214149 29-Apr-2017 22:39

I have just signed up to the dearest Netflix option and am really puzzled about why this Netflix recommended TV won't play most 4K content.

Out of 15 tried, only 2 (House of Cards and Orange is the new Black) will run. The others run a buffering circle with clicking noise.

4K Youtube is no problem.

I am on a 100/20 UFB cabled connection and speedtest from the TV has 57mbs down and 19mbs up.

I am stumped and concerned that I have bought a lemon.

Can't see anything relevant from google searches so hoping someone here has some idea of what could be wrong.

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1015 posts

Uber Geek

Trusted

#1772667 29-Apr-2017 22:44

Try factory reset the tv.

Make sure DNS is set to auto

Make sure your not using a dlink router

You need the top tier plan for 4k.

and ideally plugged in via Ethernet.

Voice gives context

Goosey

2833 posts

Uber Geek

Subscriber

#1772671 29-Apr-2017 22:58

Have you updated all the apps and firmware on the TV?

Are you sure the TV is going via wired ethernet and not wifi? (switch off the wifi).

linw

2849 posts

Uber Geek

#1772738 30-Apr-2017 09:59

It is certainly using ethernet. WIFI is off. Found the Netflix network analyser and it came up fine for server checks and speed (68mbs). DNS servers were set to the Orcon DNS IP's. No, not a dlink router. It is a Huawai 659 acting as an AP/router.

In any event, it streams 4k YT and a couple of Netflix shows perfectly well.

The TV firmware is the latest. Runs Android 6.0.1. The Netflix app is preinstalled and there was no option to update it that I could see.

If I could find out the differences between the programs that do stream, and those that don't, it might become clear what the problem was. I fear there is nothing I can do as it looks like it could be a decoding problem or something similar. But I live in hope!

However, the TV is advertised as Netflix Approved so it might be a warranty/CGA issue if this problem can't be sorted.

linw

2849 posts

Uber Geek

#1772766 30-Apr-2017 11:17

Netflix ver is 4.0.4 updated 19 Apr 2017. So, definitely up to date. Maybe that is the problem!

An added point, the sound starts off OK, just no video, apart from the static image. If you leave it long enough the buffer percentage goes up to 99% and stays there.

sdavisnz

1015 posts

Uber Geek

Trusted

#1772771 30-Apr-2017 11:36

Hmm. I'd try again with a netgear or Asus router.

Better QoS and WMM.

Can you borrow one maybe.

Voice gives context

sdavisnz

1015 posts

Uber Geek

Trusted

#1772797 30-Apr-2017 11:51

Have you tried factory reset.

Settings/ storage and reset/ factory.

It will take a few mins.

Voice gives context

linw

2849 posts

Uber Geek

#1772871 30-Apr-2017 15:26

Have tried another router (TP-Link 1043ND).

Have done a factory reset.

Now have to try emailing Netflix as I can't fix this.

Thanks for trying, guys.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Goosey

2833 posts

Uber Geek

Subscriber

#1772884 30-Apr-2017 15:42

https://www.whats-on-netflix.com/lists/4k-titles-on-netflix/

does this help diagnose?

linw

2849 posts

Uber Geek

#1773064 30-Apr-2017 20:44

Not really, but thanks for the thought.

I am now wondering whether it is a HDR thing. Can't check now but will follow this up tomorrow.

Jaxson

8042 posts

Uber Geek

Trusted

#1773094 30-Apr-2017 21:35

Have you confirmed the 4K stream versions are actually available here?

As in is this really related to the Sony TV?

linw

2849 posts

Uber Geek

#1773267 1-May-2017 10:36

I assumed if they were in the catalogue they were available. Also, they play audio while buffering/stumbling over the video. They also play on other devices but that wouldn't be 4K.

Someone can confirm - here are a couple, Bill Nye or Grace and Frankie.

I have emailed the issue to Sony NZ so will await their reply with interest.

Oblivian

7300 posts

Uber Geek

ID Verified

#1773288 1-May-2017 11:00

I guess the question would be although the connection is good, is that solidly or bursting.

As is the nature of NF playback it starts at the lowest rate and will increase as more is cached and stabilised. Take it you aren't just skipping forward from the get go to see the awesome and are letting it do its thing.. The guide tends to indicate you should find a separate list for actual 4K enabled content on Sonys

https://sony-paa-pa-en-web--paa.custhelp.com/app/answers/detail/a_id/169027/kw/netflix/session/L3RpbWUvMTQ5MzU5Mjg1My9zaWQvM0VoNklxaG4%3D

blakamin

4431 posts

Uber Geek
Inactive user

#1773296 1-May-2017 11:04

I was watching grace and frankie last week, but right this minute I tried watching Bill Nye and it caused my TV to reboot! (2015 X8500C). This has never happened before.

edit: nothing will get past 25% on my Sony, but I can watch on my Fetch box.

edit2: Uninstalled updates (in the play store app), reupdated, it's working now.

linw

2849 posts

Uber Geek

#1773631 1-May-2017 15:57

No, I am not fast forwarding. Wish it was that simple. My 100/20 UFB connection is very stable and can certainly cope with this bandwidth.

I have 4 devices Ultra HD and speed setting defaults to Auto Tried High with no difference.

I guess the problem could be narrowed down if one could find out what the difference was between the couple that work and the majority that don't.

Will wait to see if Sony have any bright ideas.

Pity I can't find other 49X7000D owners with Netflix.

blakamin

4431 posts

Uber Geek
Inactive user

#1773661 1-May-2017 16:48

The firmware for the C and the D are the same. It shouldn't make any difference. Did you uninstall the updates?

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