Thanks for advice - I think ASB (direct debit) has to be done within 30 days of payment, doesn't it?

Scamming Spark!!

raygreen100:

Thanks for advice - I think ASB (direct debit) has to be done within 30 days of payment, doesn't it?

 

Scamming Spark!!

raygreen100:

 

Any advice for a disgruntled customer of Spark Sport?

 

The only communication we can have with this entity is through email which is always a concern.

 

In May I suspended my account.

 

In August I opened the app to "unsuspend" it, and found that it was already working.

 

I looked at my bank account and saw they had taken June and July subscription payments.

 

I brought it to their attention and they asked me to "re-suspend" it (I presume thinking I was incapable of pressing two buttons).  I suspended it again and again the suspension didn't work!

 

So they now KNOW there is a technical issue, admitted as much, but then say I can't have my money back because content "was available" if I'd wanted it - they know I didn't access it in June and July (because it was "suspended"). They also said I should have told them about it in May...! (why would I?!)

 

They have now ended the conversation.

 

Anyone any advice?  Any avenues?

 

It's just plain wrong.

 

 

 

(edits - grammar for clarification)

 

If you like, you can flick me some contact details & an account number via PM and I'll pass them on when I'm at work on Friday - I'm sure I can find someone from the Spark Sport team to help you out, this sounds kinda crappy.

@raygreen100 The TDR is also an option, particularly if they have refused to take the complaint any further.

toejam316:

 

raygreen100:

 

Any advice for a disgruntled customer of Spark Sport?

 

The only communication we can have with this entity is through email which is always a concern.

 

In May I suspended my account.

 

In August I opened the app to "unsuspend" it, and found that it was already working.

 

I looked at my bank account and saw they had taken June and July subscription payments.

 

I brought it to their attention and they asked me to "re-suspend" it (I presume thinking I was incapable of pressing two buttons).  I suspended it again and again the suspension didn't work!

 

So they now KNOW there is a technical issue, admitted as much, but then say I can't have my money back because content "was available" if I'd wanted it - they know I didn't access it in June and July (because it was "suspended"). They also said I should have told them about it in May...! (why would I?!)

 

They have now ended the conversation.

 

Anyone any advice?  Any avenues?

 

It's just plain wrong.

 

 

 

(edits - grammar for clarification)

 

 

If you like, you can flick me some contact details & an account number via PM and I'll pass them on when I'm at work on Friday - I'm sure I can find someone from the Spark Sport team to help you out, this sounds kinda crappy.

 

It is.  PM'd - cheers TJ!

I'm currently a Kayo user but had recently contemplated swapping to Spark Sport... until I found out about the single device streaming restriction. That simply wont fly in our household, we regularly have multiple family members watching different sports.

So, Kayo and DNS4ME it is for the foreseeable future.

Scott.