TVNZ+ Upgrade - What's Changing?

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#3482343 20-Apr-2026 07:14

qwertee:

Installed the upgrade and signed in (using a pass code sent to my email)

Not working well for me .

I normally use the TVNZ app on my Sony TV
It started OK and now cant watch anything as it says. Ooops something went wrong. ERROR CODE 00420201
TRY AGAIN or CLOSE. Have re started the TV and back to square one.

Also tried my laptop and using the Chrome browser, same issue.

Are others able to watch anything ?

Thanks

This happened to me halfway through Call the Midwife (at about 4pm Sunday afternoon). Went and watched something on live TV (not on the app) and came back about 4.45 and it was working again.

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#3482346 20-Apr-2026 07:29

On my Fire TV it shows a warning the app needs as update. Clicking the button goes to the app store, with a message saying the app doesn't exist.

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openmedia

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#3482359 20-Apr-2026 08:52

openmedia:

Hmm some fun errors under Firefox on Linux

Most of the images for the TV Shows or Icons are loading very very slowly or not at all.
Bunch of weird errors in the console like

Cookie “__tld__” has been rejected for invalid domain.
Cookie “_gcl_au” has been rejected for invalid domain.
Need to check my TV to see if it updated

Working a bit better this morning under Firefox on Linux

I was a bit concerned that there would be issues on my Panasonic OLED but the app worked first time.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

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#3482360 20-Apr-2026 09:06

And the press release:

A new TVNZ+ platform began rolling out over the weekend, built to unlock even more great viewing ahead for audiences.

TVNZ has a strong track record of digital innovation. TVNZ’s website turned 30 this year – first launching in 1996 with an online shop selling VHS tapes, merchandise and a tv guide. In 2007, TVNZ OnDemand debuted. Originally a service for viewers to catch up on shows they’d missed on broadcast TV, TVNZ OnDemand featured just 300 videos at launch. 19 years later, TVNZ+ is now a comprehensive streaming destination for entertainment, sports and news, reaching 1.5 million Kiwis every week. Moving to a new platform lays the foundations for TVNZ+ to take it up a notch again, with pay products and personalisation around the corner.

TVNZ’s Chief Digital Officer, Rob Hutchinson says: “At TVNZ our ambition is clear: to be New Zealand’s number one streaming platform for entertainment, sport and trusted news. TVNZ+ already stands shoulder-to-shoulder with global streamers in our market, but to reach more Kiwis than anyone else in a digital world we knew we needed to make a step change.

We’ve designed a new TVNZ+ for how New Zealanders watch today and for how they will in the future. By setting up a flexible, future-ready foundation we’ll be able to move faster, introduce new formats and features, and keep delivering the best possible experience for our viewers and advertisers.”

Delivering for Audiences and Advertisers

Viewers will see initial upgrades like a re-designed featured content carousel and Top 10 belt for TVNZ+’s most popular content, a simpler more secure login, and the introduction of audio description capability expanding the platform’s accessibility.

The new platform opens the door for further opportunities and experiences for viewers, with audio and visual quality content upgrades, auto-playing video previews and the ability to purchase event passes for the very first time in advance of the FIFA World Cup 2026™ still to come.

As we continue to evolve audience experiences, additional opportunities include vertical video viewing capabilities, which allows for short-form entertainment, news and sport clips to be watched in a mobile-first design (9:16). The new platform will also support further audience driven personalisation in the future, creating unique homepages for each viewer, with tailored imagery and push notifications based on individual content patterns. There is also potential to introduce interactive participation features, such as polls and reactions on TVNZ+, allowing audiences to engage with and respond to big moments in real time.

Advertisers will also have the opportunity to unlock new data capabilities, allowing them to tap into more interest and behaviour insights than ever before, to build more customisable campaigns. The new platform will also expand sponsorship opportunities for clients, including customisable CTV login imagery, branded featured belts of content and sponsored title art.

Market-leading Partners

This technology investment is part of TVNZ’s wider digital-first focus, with TVNZ working alongside three global leaders to develop and deliver the new TVNZ+ platform.

Quickplay, a recognised leader in cloud-based OTT platforms powering large-scale streaming services, provides the platform capabilities. Their technology orchestrates the full content workflow, delivering AI-driven insights that feed decisions across all channels, enabling broadcasters to operate with creator-level speed while maintaining broadcast-grade scale and control; and
Amazon Web Services (AWS), which underpins many of the world’s largest digital and streaming platforms, delivers highly resilient, secure and scalable AI and cloud infrastructure that is leveraged by the media and entertainment industry for rapid innovation; and
Evergent, a market-leading subscriber, identity and monetisation platform used by major global media and entertainment companies, supports customer identity, subscriptions and monetisation capabilities.

What Viewers Need to Know

When viewers log in to the new TVNZ+ for the first time on a device, a one-time password (OTP) will be sent to the email associated with the account. We’ve reached out to TVNZ+ users to ensure they check and where needed update their email in the Account Settings in advance.

There’s a lot of sophisticated work happening behind the scenes as we migrate content and move to new cloud technology, but for most viewers the transition will be smooth, using a simple one‑time passcode (OTP). As the new platform beds in, some viewers may need a little extra support - and we’ll help them every step of the way.

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#3482361 20-Apr-2026 09:08

trig42:

qwertee:

Installed the upgrade and signed in (using a pass code sent to my email)

Not working well for me .

I normally use the TVNZ app on my Sony TV
It started OK and now cant watch anything as it says. Ooops something went wrong. ERROR CODE 00420201
TRY AGAIN or CLOSE. Have re started the TV and back to square one.

Also tried my laptop and using the Chrome browser, same issue.

Are others able to watch anything ?

Thanks

This happened to me halfway through Call the Midwife (at about 4pm Sunday afternoon). Went and watched something on live TV (not on the app) and came back about 4.45 and it was working again.

Make sure the app is updated.

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alasta

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#3482362 20-Apr-2026 09:10

RunningMan:

This. The app and/or back end simply not fit for it's primary purpose, not just minor bugs. As the public broadcaster, relied upon for getting messaging out when there are states of emergency (as is currently the case), there should be far better testing before release.

TVNZ is a commercial broadcaster. RNZ is the public service broadcaster.

If TVNZ don't believe that a well functioning IP streaming service is commercially viable then they are well within their right not to bother. Their job is to return the best possible financial dividend to the taxpayer.

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#3482363 20-Apr-2026 09:16

Here's the problem I'm seeing on the Amazon Fire TV Stick. It looks like they have not updated the old app with the correct Amazon links.

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#3482366 20-Apr-2026 09:23

I have uninstalled the app and reinstalled from the Appstore. Still doesn't work.

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jamesrt

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#3482370 20-Apr-2026 09:26

From: (help.TVNZ)

Apr 20, 2026, 09:24 GMT+12

Kia ora,

Thanks for getting in touch with us.

Last night, some viewers experienced a brief technical issue that affected loading the on-demand content on their devices. Our Operations team promptly identified and resolved the problem, and the service is now fully accessible as usual.

Please refresh your app and try streaming again.

We are sorry for any inconvenience caused and if you require any further assistance, please do not hesitate to contact us.

Kind regards,

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#3482371 20-Apr-2026 09:27

This won't work if the app is not even loading, like the Fire TV one.

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#3482372 20-Apr-2026 09:29

Sorry, my cut and paste dropped the hyperlink - "contact us" is a link to the form where you can raise an issue with the app not loading. (I've edited above)

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#3482379 20-Apr-2026 09:34

jamesrt:

Sorry, my cut and paste dropped the hyperlink - "contact us" is a link to the form where you can raise an issue with the app not loading. (I've edited above)

Thanks. I've already contacted them before, and passed information to the comms team as well.

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chchmjr

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#3482383 20-Apr-2026 09:42

Updated the app on a stock standard Ipad. Got this.

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#3482386 20-Apr-2026 09:48

It must be that active VPN connection...

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#3482395 20-Apr-2026 10:10

We were watching Grand Designs live via TVNZ+ about 10 minutes in and the TVNZ+ plus pooped itself. This was the App on Google Streamer. Tried the App on our TV (LG) nope it was still on the toilet. Switched to old school antenna and was able to watch the remainder. Never got TVNZ+ working for the rest of the evening.

I will try again some time during the day.

Here is a crazy notion, lets give peace a chance.

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