TVNZ+ Upgrade - What's Changing?

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solaybro

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#324397 3-Apr-2026 19:16

I received an email today saying that TVNZ+ will be getting an upgrade sometime in mid to late April.
They describe it as a behind‑the‑scenes upgrade to improve the streaming experience, but the only change they mention is an updated login process.
Does anyone have more details about what’s actually changing?
I’m really hoping this includes higher bitrate and at least 1080p.

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#3477749 3-Apr-2026 19:39

Probably implementing the behind the scenes stuff ready for the FIFA World Cup pass

Jase2985

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#3477759 3-Apr-2026 20:37

The one time pass things annoys the crap out of me as some of the time the way i use the service this will just not work easily for me.

openmedia

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#3477801 4-Apr-2026 08:30

Looks like a whole new platform, which will prove interesting for tools like the Kodi add on.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

solaybro

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#3482086 19-Apr-2026 13:02

The update is in and unfortunately it looks like the stream quality has not been improved. They now give you the option of choosing between 3 quality options (low, medium, high). High does not look good.

enserf

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#3482087 19-Apr-2026 13:16

I have not noticed a lot of difference quality-wise on Apple TV box.

Annoyingly I can't go back to the home screen from live tv without restarting the app.

It has however stopped defaulting to subtitles when I am watching live tv.

My continue watching list is also months old so I will have to search out regulars again.

Spyware

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#3482090 19-Apr-2026 13:26

Playing movies, Stand By Me, mostly 360p and some buffering. Black Hawk Down simply stops and buffers every few seconds. Coro and Q&A are fine.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

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RunningMan

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#3482188 19-Apr-2026 15:49

enserf:

I have not noticed a lot of difference quality-wise on Apple TV box.

Annoyingly I can't go back to the home screen from live tv without restarting the app.

It's even worse than that. Once you select a live channel, that seems to be the last input you can make. Watch that channel forever or restart the app.

It's buggy, slow and frustrating to use. Must have employed some WIndows 11 developers to help out ;-)

enserf

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#3482189 19-Apr-2026 15:53

RunningMan:

It's even worse than that. Once you select a live channel, that seems to be the last input you can make. Watch that channel forever or restart the app.

It's buggy, slow and frustrating to use. Must have employed some WIndows 11 developers to help out ;-)

Kind of glad it's not just me then...

RunningMan

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#3482191 19-Apr-2026 16:00

As far as this sort of app goes, this release is pretty dire.

RunningMan

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#3482195 19-Apr-2026 16:02

enserf:[snip]

My continue watching list is also months old so I will have to search out regulars again.

I wonder if they took a snapshot some time ago and have used that. My List seems to be a bit out of date, with stuff I've watched and removed from the list back on there again.

qwertee

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#3482201 19-Apr-2026 16:18

Installed the upgrade and signed in (using a pass code sent to my email)

Not working well for me .

I normally use the TVNZ app on my Sony TV
It started OK and now cant watch anything as it says. Ooops something went wrong. ERROR CODE 00420201
TRY AGAIN or CLOSE. Have re started the TV and back to square one.

Also tried my laptop and using the Chrome browser, same issue.

Are others able to watch anything ?

Thanks

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enserf

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#3482203 19-Apr-2026 16:23

I have raised a ticket with them for Apple TV issues.

qwertee

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#3482207 19-Apr-2026 16:27

qwertee:

Installed the upgrade and signed in (using a pass code sent to my email)

Not working well for me .

I normally use the TVNZ app on my Sony TV
It started OK and now cant watch anything as it says. Ooops something went wrong. ERROR CODE 00420201
TRY AGAIN or CLOSE. Have re started the TV and back to square one.

Also tried my laptop and using the Chrome browser, same issue.

Are others able to watch anything ?

Thanks

Re-tried many times and now able to watch a programme on the TV , but dont know when it will conk out.

Jase2985

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#3482210 19-Apr-2026 16:42

can't copy and paste your code from the email into the app. only pasts the first digit.

jamesrt

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#3482214 19-Apr-2026 16:54

My continue watching list is also very old. Things I have been watching are missing watched episodes too. Most annoyingly I don't want to watch the things on that list and there is STILL no way to remove them.

Tried to watch something I did want to watch, and 'Error Code 40250490' is the only result; tried several times.

Utterly useless and a total failure in my opinion.

If this was my workplace we'd be rolling back the change and doing a bunch of in-depth testing/fixing before trying again.

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