Netflix streaming issue 2014-05-24

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4 posts

Wannabe Geek
+1 received by user: 1

#1055343 28-May-2014 18:45

Using Vodafone Cable 50 and unable to access Netflix in any region. Using UnoTelly DNS via an Apple TV and working fine until a few days ago.

Vodafone's response thus far has been very disappointing. From the VF forums their stance is "we didn't change anything so we're not going to help". A weak response to an issue that is affecting a growing number of customers. Invariable integration issues require the collaboration of multiple parties to resolve; even you Vodafone!

SaRaCeNz

33 posts

Geek
+1 received by user: 1

#1055354 28-May-2014 19:13

Dlownz: nope still not working
does anyone have the link for setting up global mode on the modem so I can make sure everything is what it should be.

Global Mode and caching are turned on and off at the Slingshot page. Open www.slingshot.co.nz, click on the grey box top right and login with your Slingshot user name and password, click on My Internet, you will find Internet Cache settings and Global Mode settings are bottom right of this box. Open each one respectively and change to suit. Global Mode= On, Internet Cache settings= off

sultanoswing

818 posts

Ultimate Geek
+1 received by user: 160

#1055356 28-May-2014 19:14

I wonder how long it will be before VF customers get sick of VF's stalling and inertia and take their $$$ elsewhere.

BigMal

998 posts

Ultimate Geek
+1 received by user: 160

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#1055360 28-May-2014 19:20

As a person on Telecom (although I never suffered the outage) and seeing how quickly Telecom resolved the problem, it's fascinating waiting to see what Vodafone will do, if anything at all. I've never been loyal to an ISP but Telecom will definitely keep my custom based on what's happened so far.

corksta

2405 posts

Uber Geek
+1 received by user: 382

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#1055361 28-May-2014 19:20

sultanoswing: I wonder how long it will be before VF customers get sick of VF's stalling and inertia and take their $$$ elsewhere.

In my case, not very long at all, not with Telecom fixing it in a matter of hours and Vodafone choosing to remain silent on the matter.

davidcole

6099 posts

Uber Geek
+1 received by user: 1465

Trusted

#1055365 28-May-2014 19:26

Like allikat, I gave it a quick test on the Apple TV (telecom Adsl) and first attempt played a video. I'll have zm bit more of a play. Thanks to unotelly, getflix, unblock us and the ISPs that have contributed to fixing this.

Previously known as psycik

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alisam

878 posts

Ultimate Geek
+1 received by user: 83

#1055366 28-May-2014 19:27

Still got 10 months to go on a Vodafone contract after 20+ years with Telecom (quite a few of those on dialup etc, etc)

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BuzzLightyear

416 posts

Ultimate Geek
+1 received by user: 106

#1055368 28-May-2014 19:28

I took the opportunity of this "outage" to set up a DD-WRT router and Astrill VPN over the weekend and have been pleasantly surprised with how smooth and reliable the performance is. I've been quite lazy about it before but I'll continue using VPN for a while as for whatever reason I seem to be getting much better quality video (I know it doesn't make any sense why).

Dlownz

13 posts

Geek

#1055370 28-May-2014 19:31

seems to be working on my apps now but for some reason google chrome is not letting it work which is odd. but hey its working yay

mjb125b

11 posts

Geek

#1055371 28-May-2014 19:33

I have to say I am a very disappointed Vodafone customer at this stage, especially considering how quickly the problem was resolved by Telecom. It appears that Vodafone could fix the problem but are choosing not to.
They may be somewhat compromised commercially due to their relationship with Sky TV but this really is about fixing an issue.

The more I think about it the more annoyed I get. I think this will be the deal breaker and my $$ will be heading elsewhere soon.

For the record, Vodafone ADSL 2 - cant get VDSL or UFB in my area :-(, using Unblock US, accessing (UK) Netflix on Windows HTPC, Roku and Android.

michelangelonz

125 posts

Master Geek
+1 received by user: 40

#1055372 28-May-2014 19:40

I think I will be moving on from Vodafone too after many years. Im looking for an ISP that will provide the best experience the internet has to offer, if Vodafone cant provide that Ill look for an ISP that can. I am very disappointed in Vodafone I've been pretty happy up til now but funny how things change very different from the Clear.net/Paradise.net days.

Just want to say thanks to the DNS service providers and ISPs that have helped identify the issue and resolve it.

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sacxnz

16 posts

Geek
+1 received by user: 2

#1055406 28-May-2014 19:48

I have Vodafone cable and now Netflix UK isn't working either (after being fine all weekend). Perhaps Netflix have rolled out their US/CA changes to other zones?

Lurch

1061 posts

Uber Geek
+1 received by user: 71

#1055408 28-May-2014 19:51

Even though our connection is working again (be it by luck or not) after reading the posts made by Tim/John on the Vodafone forums and then Vodafone editing the posts I think I'll start looking for another ISP.

The response from Telecom and Bigpipe on here was amazing and puts Telecom in a different light.

I've been with Vodafone for 3 or 4 years now, a shame I have another 4 months left of my current contract. I'm not sure legally I can get out of the contract with them. So will have to wait as the disconnection fee is too much for me to pay at the moment.

Bigpipe looks like the answer to me.

michelangelonz

125 posts

Master Geek
+1 received by user: 40

#1055411 28-May-2014 19:55

I used to think Telecom was big and nasty back in the day, but they sure have turned things around.

BigDRC

10 posts

Wannabe Geek
+1 received by user: 1

#1055424 28-May-2014 20:06

yup a telecom customer here and just testing my access - all seems to be working fine again - kudos to telecom for responding and making the relevant changes - and equally to the support provided from the unblockers (great to see competors actually working together) and great to see the response from geekzone as well - a 36 page thread should send a message to tvnz / sky I reckon...

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