Netflix streaming issue 2014-05-24

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3181 posts

Uber Geek

Lifetime subscriber

#1055836 29-May-2014 12:02

I've been with vodafone/ihug since 1997 and while I was very impressed by the service TimA gave me in sorting out a VSDL2 problem (wasnt, then was, then wasnt available at my address), I have been concerned at impression that the relationship with sky has affected the service they provide such that when Fibre becomes available I will drop them and move to a different provider.

OK I will lose things such as the mysky HD ticket discount and the discount I get from my cell phone but I don't trust them to treat me as a customer as well as alternative provider might.

I'm a bit saddened that this issue has poisoned the relationship.

A.

Andydee

4 posts

Wannabe Geek

#1055842 29-May-2014 12:10

Seems to be working for me here just played 20 in a row.

Auckland
Vodafone ADSL Unlimited
Unblock-Us

UnblockUs

14 posts

Geek

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Unblock-US

#1055846 29-May-2014 12:13

@AndyDee - really pleased to hear this!

UnblockUs

14 posts

Geek

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Unblock-US

#1055847 29-May-2014 12:14

It's really good news to hear this! We're receiving good feedback from our customers who use Vodafone NZ.

dejadeadnz

2394 posts

Uber Geek
Inactive user

#1055848 29-May-2014 12:15

It's doesn't work perfectly every time (8210 errors still occur) but about 7 out of 10 plays are now working on Vodafone VDSL on Unotelly.

dafman

3927 posts

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#1055853 29-May-2014 12:29

afe66: I've been with vodafone/ihug since 1997 and while I was very impressed by the service TimA gave me in sorting out a VSDL2 problem (wasnt, then was, then wasnt available at my address), I have been concerned at impression that the relationship with sky has affected the service they provide such that when Fibre becomes available I will drop them and move to a different provider.

OK I will lose things such as the mysky HD ticket discount and the discount I get from my cell phone but I don't trust them to treat me as a customer as well as alternative provider might.

I'm a bit saddened that this issue has poisoned the relationship.

A.

+1 for TimA.

While I appreciate the frustration with the Netflix issue, the presence of the Vodafone people on this site is something I welcome. They were very helpful recently with assisting with a service issue I had.

trig42

5811 posts

Uber Geek

ID Verified

#1055855 29-May-2014 12:40

Nice work from Vodafone. I guess their cogs just take a few more steps than some others to get moving, but once they start moving they work just as well.

Nice to see them respond to what is probably only a small percentage of their customers, but to do it anyway. I wonder if this will fix any other issues some have reported previously with their transparent proxy?

Props to Vodafone (and all the others already thanked in this thread!)

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corksta

2397 posts

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Subscriber

#1055859 29-May-2014 12:48

Vodafone UFB:

I've just played a whole bunch of random titles on my Roku 3. Performance is perfect (so far even better than before), with no buffering at all, titles playing instantly, and in Super HD quality almost straight away. Long may it stay that way!

Thank you Vodafone.

And as others have said already, thanks to the other ISPs and DNS providers for their input on here and keeping us all in the loop.

DeepBlueSky

547 posts

Ultimate Geek

#1055860 29-May-2014 12:50

I have been lurking during this issue; I believe Vodafone will sort this as its not in their best interest not to, as people will keep coming across the transparent proxy they will keep raising cases 'death by a thousand cuts' comes to mind. I would love to know when this is resolved the changes that were made by Vodafone this may help Geo DNS providers in future if we start running into other service related issues.

I know Vodafone are tight with Sky right now but if they are active in monitoring changes to viewing habits it is in their best interests to open up access as much as possible.

robjg63

4098 posts

Uber Geek

Subscriber

#1055878 29-May-2014 13:11

Good to hear there is investigation/fixing going on here from Vodafone. Hope it gets sorted ok.

The issue is not purely a Netflix issue and this is the key fact. The errors that have been discovered in the last few days could potentially affect any number of products/services and it deserves to be fixed - like any bug. The Netflix outages have just highlighted it to be a network configuration error.

It is somewhat irrelevant who Vodafone partners with. If they partnered with TV3 would they think that broken access to TVNZ was ok?
As customers we also have a contract with Vodafone and that should be of some value.

I cant say that this has been Vodafone's proudest PR effort - but fixing the issue will make people forget.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

freitasm

BDFL - Memuneh
79281 posts

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Geekzone

Lifetime subscriber

#1055880 29-May-2014 13:14

I now have managed to play some titles over Vodafone cable + UnoTelly.

NotReally

75 posts

Master Geek

#1055881 29-May-2014 13:15

Vodafone VDSL
PlayMo.tv DNS
Netflix US
iPad, AppleTV2

3 for 3 played.

Happy camper again.

ir1141

74 posts

Master Geek

#1055882 29-May-2014 13:15

looking forward to testing this when i get home from work.

Lurch

1061 posts

Uber Geek

#1055885 29-May-2014 13:17

How quick we forget. I'll be moving once my contract is up, why? Because of the posts from Vodafone reps on their forums. Will the threads on the vodafone forum eventually disappear probably, it's already been "edited".

But give it a week and all will be forgiven. :-/

SpudInNZ

33 posts

Geek

#1055889 29-May-2014 13:23

Aaaaaand working for me too, cable in Wgtn. (Edit: using Netflix US and UnoTelly)

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