Spark Sport: Rugby World Cup 2019

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Master Geek
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#2322807 22-Sep-2019 18:17

gehenna:
Crowbar:
gehenna:
sm1ff:
for those people that think spark sports has better picture quality, i disagree with all of you.

You can't disagree with facts.

Oh wait, it's still 2019 isn't it...

How'd you reach the conclusion, your opinion, that Spark Sport is better quality than sky Sport 😬

The resolution is 1080p not 1080i.

🙃 There are so many factors.

Hemi88

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Master Geek
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#2322811 22-Sep-2019 18:19

Seems fine first half not as good as the last 20 minutes from last night but still good hasn’t dropped at all
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gehenna

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#2322812 22-Sep-2019 18:20

Sure. Except the one that's relevant to Spark Sport being inarguably better quality than Sky Sport.

kharris

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#2322813 22-Sep-2019 18:24

gehenna: Sure. Except the one that's relevant to Spark Sport being inarguably better quality than Sky Sport.

Well I can’t watch my 4k tv at the moment because my 4 yo had taken over watching YouTube. I must say the stream looks stunning on my iPad Pro.

Kirk

hio77

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#2322816 22-Sep-2019 18:25

All good here, chrome cast

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Jiriteach

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#2322819 22-Sep-2019 18:26

A few have asked where to go to request or see the refund options - https://help.sparksport.co.nz/refund-information-nz-v-sa-pool-match

Clear information with a really simple process is here.
Deadline for refund requests is 29 September.

-- opinions expressed by me are solely my own. ie - personal

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ResponseMediaNZ

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#2322820 22-Sep-2019 18:27

The quality issue is not necessarily TVNZ/SS either, they are getting the “international feed” off the host broadcaster. Just like OSB give sky or TVNZ a clean or international feed when it’s being played in NZ.

I’ll use an example I know well is the multiple feeds in Supercars.. there is 4 feeds that go out to different providers at Supercars -
Feed 1 - foxtv program and has graphics and all fox’s stuff on it - uplinked seperate from all others
Feed 2 - clean for the teams and internal but is a mirror of feed 1 without fox graphics and commentary.
Feed 3 - skytv with all the sky graphics and commentary if they need - this goes via Sky’s own uplink they have
Feed 4 - recorded for play outs and replays but also for any international feeds that are not live.

There was 2x OSB trucks and a number of portacoms onsite in the tv compound so shows how much goes in before it even gets to other sources.

I haven’t seen any specs around the host broadcasters outbound feeds to the satellites that TVNZ / SS is taking so there could be a quality issue even before it gets encoded and injected into the streaming providers.

Like Nick said there is a whole massive set of cogs in the machine just to give you this.

Think we as a community need to support rather than bitch about it, the survey is a great idea to try and get a more technical help from us than the average user saying nah it doesn’t work

JarrodM

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#2322821 22-Sep-2019 18:27

Just got the email with detail regarding getting a refund, you have until 29 September to apply to get a refund. With the refund being $89.99 or $13.50 for the partial option.

Jiriteach

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#2322822 22-Sep-2019 18:30

JarrodM: Just got the email with detail regarding getting a refund, you have until 29 September to apply to get a refund. With the refund being $89.99 or $13.50 for the partial option.

The full refund is for amount you paid for the tournament pass initially. So if you purchased it early then its at what you purchased it for.
The partial refund is 15% of the amount you paid for the tournament pass initially. So its going to vary in everyones case.

-- opinions expressed by me are solely my own. ie - personal

JarrodM

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#2322824 22-Sep-2019 18:34

Jiriteach:
JarrodM: Just got the email with detail regarding getting a refund, you have until 29 September to apply to get a refund. With the refund being $89.99 or $13.50 for the partial option.

The full refund is for amount you paid for the tournament pass initially. So if you purchased it early then its at what you purchased it for.
The partial refund is 15% of the amount you paid for the tournament pass initially. So its going to vary in everyones case.

Ah yes, I had clicked on the voucher redemption method. My mistake.

ALTRON

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#2322826 22-Sep-2019 18:35

Anyone else get the email about last nights issues?

“ This happened because of fluctuations in the quality of the video feed from our overseas”

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kobiak

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#2322829 22-Sep-2019 18:40

I must admit Spark has some balls to offer full/partial refund for these not happy. Great customer focus reaction. Surely there would be swearing rugby fans, but I feel for Spark, not everything depends on them.

helping others at evgenyk.nz

gehenna

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#2322831 22-Sep-2019 18:41

So why was it fine in other jurisdictions?

kiwifidget

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#2322833 22-Sep-2019 18:42

Watching Italy v Namibia now.

Samsung Q7 tv app
VF 100 fibre
wired

It kinda looks like its back to 30fps, not as crisp as yesterday, before "the troubles".

Delete cookies?! Are you insane?!

kharris

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#2322836 22-Sep-2019 18:50

kiwifidget:
Watching Italy v Namibia now.

Samsung Q7 tv app
VF 100 fibre
wired

It kinda looks like its back to 30fps, not as crisp as yesterday, before "the troubles".

Just checked on my AppleTV and that is still 60Hz

Btw. It’s raining so maybe that looks not as crisp?

Kirk

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