Just upgraded modem to VDSL on Vodafone, now no Netflix?

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bluedisk

202 posts

Master Geek

# 143725 24-Apr-2014 20:16

Hi there,

Today I have just got Vodafones Huawei HG 659 modem to enjoy Netflix through unblock-us. Was connecting well (but intermittent low quality images) on the old ADSL modem which I sucessfully set up last week.

I have gone to change the DNS server setting in the modems control panel but the settings don't seem to be saved when the modem is rebooted as suggested.

Netflix now showing as unavailable in my area. Damn.

Unblock-us say that there is a known issue with Vodafone NZ and needing a static IP address. I didn't seem to require one with the ADSL modem.

How difficult is it to get a static IP address over a holiday weekend?

Life is a daring adventure or nothing at all...

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467 posts

Ultimate Geek

# 1030853 24-Apr-2014 21:49

I can only give you my experience
1) I am on Vodafone VDSL (approx 2 months).
2) I use Unotelly and use the 2 Australian IP Addresses loaded into the HG659 (rather than the NZ IP Address).
3) I believe, rightly or wrongly that the HG659 'looses' the loaded IP Addresses. I don't know (at present) why this happens.
4) I have no problems at present watching Netflix whether it be Netflix USA, Canada or Mexico. It depends on the movie that I want to watch.
5) The video quality is excellent.

PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Dell Inspiron 7591 2n1 (Windows 10 Pro)
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lucky015

678 posts

Ultimate Geek

Trusted

# 1030855 24-Apr-2014 21:52

Update DNS details on the specific device rather than in the router? Also gives the benefit of likely faster DNS results for other devices not using this service as they would normally be delayed.

bluedisk

202 posts

Master Geek

# 1030877 24-Apr-2014 23:06

lucky015: Update DNS details on the specific device rather than in the router? Also gives the benefit of likely faster DNS results for other devices not using this service as they would normally be delayed.

Apple TV is not connecting to the internet at all now either by ethernet cable or wifi. When I try to manually change the DNS settingson Apple TV, the page disappears before I can start filling it in.

Life is a daring adventure or nothing at all...

bluedisk

202 posts

Master Geek

# 1030888 24-Apr-2014 23:08

alisam: I can only give you my experience

3) I believe, rightly or wrongly that the HG659 'looses' the loaded IP Addresses. I don't know (at present) why this happens.

This seems to be the problem, that the DNS settings are really not saved, when I have clicked the "save" button

Life is a daring adventure or nothing at all...

sbiddle

28558 posts

Uber Geek

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Biddle Corp

Lifetime subscriber

# 1030924 25-Apr-2014 09:11

Configuring DNS settings on the modem/router is always a bad idea - it means the rest of your internet experience will suffer badly as a consequence on using incorrect DNS servers.

You should always set these on your device. If you don't have a device that supports changing the DNS you really need to look at appropriate hardware (such as a Mikrotik router) that'll allow you to hand out specific DNS servers in the DHCP requests to specific devices.

While I have no reason to believe VF are doing this, an ISP hardcoding DNS settings so they can't be changed by an end user would be a fantastic feature - it'd save so many support calls and end users disappointed by a poor end user experience and bad CDN speeds because they're using incorrect DNS.

freitasm

BDFL - Memuneh
65280 posts

Uber Geek

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Geekzone

Lifetime subscriber

# 1030928 25-Apr-2014 09:26

You don't need a static IP on Vodafone. This is something that affected people behind the proxy (TelstraClear cable) accessing via HTTP. Most of the apps (Apple TV, Roku, Amazon Prime) use https or their own protocols bypassing the proxy.

what you need is to configure it on the device. Perhaps your Apple TV is not connecting because when you changed the router you got a new LAN address? Change the Apple TV to use DHCP assigned, restart, THEN change to the correct IP addresses.

bluedisk

202 posts

Master Geek

# 1030998 25-Apr-2014 11:22

Thanks for your replies. I have got unblock-us working on my desktop. It seems that apple TV is the problem. It does not want to connect to the internet via wifi. Ethernet works OK but I will need to get iNetflix on wifi until I can organise a hard wired solution.

Life is a daring adventure or nothing at all...

freitasm

BDFL - Memuneh
65280 posts

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Geekzone

Lifetime subscriber

# 1031010 25-Apr-2014 11:42

If the Apple TV WiFi worked before and not working now, check that you have the correct configuration in both the new router/modem and the Apple TV. Perhaps wrong SSID, wrong band?

corksta

2191 posts

Uber Geek

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Subscriber

# 1031017 25-Apr-2014 11:54

bluedisk: Thanks for your replies. I have got unblock-us working on my desktop. It seems that apple TV is the problem. It does not want to connect to the internet via wifi. Ethernet works OK but I will need to get iNetflix on wifi until I can organise a hard wired solution.

Here was my issue: http://www.geekzone.co.nz/forums.asp?forumId=66&topicId=143290

The only way I got it working again was to remove the HG659 completely and use my own router.

If you're having issues too then I don't believe it's anything to do with the Apple TV.

Netflix works perfectly with Unblock-us on my connection, nothing to do with needing a static IP address.

Sony 65" A8F OLED TV | Sony 65" X850F LED TV | Sony 55" X900F LED TV

bluedisk

202 posts

Master Geek

# 1031021 25-Apr-2014 12:06

freitasm: If the Apple TV WiFi worked before and not working now, check that you have the correct configuration in both the new router/modem and the Apple TV. Perhaps wrong SSID, wrong band?

yes it was working fine before the upgrade, will check these settings, thanks

Life is a daring adventure or nothing at all...

bluedisk

202 posts

Master Geek

# 1031383 25-Apr-2014 22:27

corksta:
bluedisk: Thanks for your replies. I have got unblock-us working on my desktop. It seems that apple TV is the problem. It does not want to connect to the internet via wifi. Ethernet works OK but I will need to get iNetflix on wifi until I can organise a hard wired solution.

Here was my issue: http://www.geekzone.co.nz/forums.asp?forumId=66&topicId=143290

The only way I got it working again was to remove the HG659 completely and use my own router.

If you're having issues too then I don't believe it's anything to do with the Apple TV.

Netflix works perfectly with Unblock-us on my connection, nothing to do with needing a static IP address.

My Apple TV is just not connecting to HG659 by wifi.

I have just read through your post and this is exactly the problem I am having too, the wired connection stays on far a couple of seconds "then it comes back, then goes off and so on. The wireless one won't connect at all.

I can't enter any settings manually. Because it keeps flicking between connected and disconnected, those screens always keep flicking away too."

Yep my experience too. Very frustrating.

It was working perfectly on my NetcommADSL N300 modem yesterday.

Any suggestions are welcome.

Life is a daring adventure or nothing at all...

PhantomNVD

2570 posts

Uber Geek

# 1031752 26-Apr-2014 19:10

bluedisk:
corksta:
bluedisk: Thanks for your replies. I have got unblock-us working on my desktop. It seems that apple TV is the problem. It does not want to connect to the internet via wifi. Ethernet works OK but I will need to get iNetflix on wifi until I can organise a hard wired solution.

Here was my issue: http://www.geekzone.co.nz/forums.asp?forumId=66&topicId=143290

The only way I got it working again was to remove the HG659 completely and use my own router.

If you're having issues too then I don't believe it's anything to do with the Apple TV.

Netflix works perfectly with Unblock-us on my connection, nothing to do with needing a static IP address.

My Apple TV is just not connecting to HG659 by wifi.

I have just read through your post and this is exactly the problem I am having too, the wired connection stays on far a couple of seconds "then it comes back, then goes off and so on. The wireless one won't connect at all.

I can't enter any settings manually. Because it keeps flicking between connected and disconnected, those screens always keep flicking away too."

Yep my experience too. Very frustrating.

It was working perfectly on my NetcommADSL N300 modem yesterday.

Any suggestions are welcome.

could it maybe be linked to the recent outbreak against VPN's in the US?
http://www.geekzone.co.nz/forums.asp?forumid=151&topicid=143698

bluedisk

202 posts

Master Geek

# 1031822 26-Apr-2014 22:03

Its an issue with all our Apple devices (Apple TV, iphone 4 and ipad2) seeing the LAN but not gaining access to the internet. The only devices that are connecting to the internet via wifi are our two desktops running Windows 7.
I have discussed this at length on the VF forum and seem to be getting nowhere at the moment.

Life is a daring adventure or nothing at all...

freitasm

BDFL - Memuneh
65280 posts

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Geekzone

Lifetime subscriber

# 1031846 26-Apr-2014 23:55

Have you checked if the router/AP has 2.4GHz and 5GHz WiFi (I don't know the model)? If so, have you tried turning 5GHz off, and using 2.4GHz only?

lucky015

678 posts

Ultimate Geek

Trusted

# 1031847 27-Apr-2014 00:03

Try setting to 20mhz, Channel 6, Disable 5ghz, and an alt SSID and WPA key, If it works start reversing the changes one at a time.

My guess is apple devices and their shoddy wifi support for features supported by everything else.

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