No subtitles on Netflix using UnblockUS + Windows 7 + Chrome

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BaronGrivet

66 posts

Master Geek

#148938 6-Jul-2014 08:53

We're watching Netflix using UnBlockUS and playing it through a Windows 7 HTPC running Chrome and Silverstripe.

Subtitles don't show for any of the foreign language films I've tried - including "The Intouchables" and "Instructions Not Included".

I've gone through changing the settings back and forth in the player, and altering the sutitle appearance for my account - with no luck.

I've tried using Internet Explorer, but still not subtitles.

Has anyone else come across this/ know how to fix it?

robjg63

4090 posts

Uber Geek

Subscriber

#1081731 6-Jul-2014 09:03

I dont use unblock-us, I use unotelly.
But a quick google shows unblock-us has the facility to block subtitles like unotelly.

Check the unblock-us help pages.
Here is one that sounds like you:
http://support.unblock-us.com/customer/portal/questions/6380081-no-subtitles-on-us-netflix?b_id=530

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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BaronGrivet

66 posts

Master Geek

#1081742 6-Jul-2014 09:37

robjg63: I dont use unblock-us, I use unotelly.
But a quick google shows unblock-us has the facility to block subtitles like unotelly.

Check the unblock-us help pages.
Here is one that sounds like you:
http://support.unblock-us.com/customer/portal/questions/6380081-no-subtitles-on-us-netflix?b_id=530

Perfect, thank you.

For anyone else who lands here looking for a solution to this issue:

Under "Step 3" on the UnBlock US homepage there is an option to choose the Netflix region *and* whether captions are supported. Change that and you're good to go.

turb

881 posts

Ultimate Geek

#1081743 6-Jul-2014 09:38

I get that too with unotelly - sometimes they work, sometimes they don't. It may be my imagination, but flicking between full screen and not full screen seems to work.

Interests: HTPC, Web App authoring.

bongojona

253 posts

Ultimate Geek

#1082340 7-Jul-2014 12:15

been watching Netflix Costa Rica over the weekend (great movies) and found I needed to turn the Uno-Telly toggle for subtitles to 'off' to remove the Spanish subs for English movies

So that's why it is there I guess - handy to have though