Netflix forcing relogin after every start

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ronw

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# 175023 14-Jun-2015 19:36

I am suddenly getting a Netflix error message requesting me to re login in. This worked fine for months but last couple of weeks every time I start up Chrome and go to Netflix it says oops something wrong please logout and re log in. Once I do that everything is fine until the next time I start up Chrome and go ro Netflix. Anyone else experiencing this?

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turb

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# 1324938 15-Jun-2015 12:45

Have you tried clearing the browser cache?

Interests: HTPC, Web App authoring.

n4

956 posts

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# 1324963 15-Jun-2015 13:27

Netflix NZ or from overseas?

I did have some experience where the Smart TV (LG) was often logged out. This started a month or two ago, and seemed to get worse up to the point where it failed completely (would login but not play anything). Last week I ended up removing the app, 'logging all devices out' from the web interface and reinstalling and it seems to have fixed it. Getting a fresh start seems to be the key so clearing the browser cache as suggested above sounds like a good idea.

Huawei Mate 7, on 2degrees

joshhill96

You're typing with Josh!
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# 1325006 15-Jun-2015 14:23

Time to ditch Chrome, I use Internet Explorer and Netflix works very well, no issues since.

Currently working with Freeview NZ and Owner of Tech Plus Services Limited
Former Consultant at Spark New Zealand Trading Limited, DISH TV Technologies.

ronw

977 posts

Ultimate Geek
+1 received by user: 40

# 1325021 15-Jun-2015 14:38

NO thanks IE is a dog. I think I have figured out what is wrong. Because I am basically lazy I made a shortcut that opened up Chrome and went off to Netflix. That sees to be the problem. If I open Chrome manually and then go to Netflix it seems to work fine, but when I use the shortcut it fails to recognise my previous login and requests me to re sign in.
I am continuing to test

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

richms

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# 1325662 16-Jun-2015 11:28

Are they sticking a session ID in the URL or something that you are ending up with in your shortcut?

Richard rich.ms

ronw

977 posts

Ultimate Geek
+1 received by user: 40

# 1325690 16-Jun-2015 12:09

Nope URL is just netflix.com.browse
I haven't tested using Chrome direct long enough to be sure it has solved the problem. It's a real pain.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

turb

784 posts

Ultimate Geek
+1 received by user: 117

# 1325707 16-Jun-2015 12:32

One person supports this post

joshhill96: Time to ditch Chrome, I use Internet Explorer and Netflix works very well, no issues since.

No problem is so bad that IE is the answer.

Interests: HTPC, Web App authoring.

jaysin

20 posts

Geek

# 1325718 16-Jun-2015 12:53

joshhill96: Time to ditch Chrome, I use Internet Explorer and Netflix works very well, no issues since.

x 2, I use I.E. for all my streaming stuff and don't seem to have any issues.
Chrome had some updates a few weeks ago which have caused some issues too. You can't zoom in / out onto a lot of images that you use to for example.
The latest bookmark saga hasn't added to Chrome's reputation either.