Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Mikehill

7 posts

Wannabe Geek


#257231 21-Sep-2019 08:35
Send private message

Purchased new LG OLED C9 TV to watch RWC and it won’t work. Spent hours with Spark Help Desk and still no answer. Anyone else out there with this error message
DRM_KEY_SESSION_INITIALIZATION_FAILED

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Linux
6925 posts

Uber Geek

Trusted
Lifetime subscriber

  #2321826 21-Sep-2019 08:36
Send private message

@Mikehill Are you using your ISP's DNS or 3rd party DNS to get around geo blocking?


Mikehill

7 posts

Wannabe Geek


  #2321853 21-Sep-2019 09:56
Send private message

I have to assume my ISP’s as I haven’t added any 3rd party option

 
 
 
 


Linux
6925 posts

Uber Geek

Trusted
Lifetime subscriber

  #2321858 21-Sep-2019 10:18
Send private message

Check and make 100% sure nothing dodgy is going on in your router

Dolts
201 posts

Master Geek


  #2321874 21-Sep-2019 10:45
Send private message

You probably purchased an unsupported model

 

 

 

Edit: looks like I am wrong

 

OLED W9 Series | OLED E9 Series | OLED C9 Series | OLED B9 Series | SM9400 Series | SM9000 Series | SM8600 Series | SM8100 Series | UM7600 Series |  UM7400 Series | UM7300 Series | UM7100 Series

 

 

 

My landlord purchased a UM7600 series and was getting the same error, and it was not on the list I posted a few days ago. And now it is.


Mikehill

7 posts

Wannabe Geek


  #2321886 21-Sep-2019 11:31
Send private message

thanks. access and streaming working fine on my ipad, iphone, and poorly on my Windows 10 laptop so router and ethernet port all working as they are supposed to. Guess I'll just have to wait for Spark Sport Help (they have known about problem since Wed) can suggest a fix, or implement a fix. 


CutCutCut
944 posts

Ultimate Geek


  #2321888 21-Sep-2019 11:33
Send private message

Did you have it working previously? Are other streaming apps working? There may be updates that need doing. I know my in-laws had a bunch of updates that happened when they got there LG oled. They're great TVs, congratulations!

Mikehill

7 posts

Wannabe Geek


  #2321890 21-Sep-2019 11:38
Send private message

hi everything else working ok - netflix, Sky, TVNZ on demand,

 

Lightbox etc etc


 
 
 
 


CutCutCut
944 posts

Ultimate Geek


  #2321902 21-Sep-2019 11:54
Send private message

I guess you've tried uninstalling and reinstalling the app. That's the only other thing I can think to try.

hio77
'That VDSL Cat'
12609 posts

Uber Geek

Trusted
Subscriber

  #2321903 21-Sep-2019 11:55
Send private message

Jump on spark sport chat at discuss with them.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


Mikehill

7 posts

Wannabe Geek


  #2321920 21-Sep-2019 12:57
Send private message

Yes, have uninstalled App, have tried resetting the TV all to no avail. Sat on Spark chats for 15 minutes waiting for someone to join and gave up.Emailed them again am waiting for response. Have spent 30 minutes on phone with Spark Help twice so not confident about their potential

hio77
'That VDSL Cat'
12609 posts

Uber Geek

Trusted
Subscriber

  #2321921 21-Sep-2019 12:59
Send private message

Please speak to spark sport chat on this one.

That will get you the folk most knowleable on the topic.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


rlevis
317 posts

Ultimate Geek


  #2321978 21-Sep-2019 14:17
Send private message

Does the TV perhaps need a firmware update?  Check the firmware version and see if there is an update.


cddt
199 posts

Master Geek


  #2321981 21-Sep-2019 14:44
Send private message

Mikehill:

 

thanks. access and streaming working fine on my ipad, iphone, and poorly on my Windows 10 laptop so router and ethernet port all working as they are supposed to. Guess I'll just have to wait for Spark Sport Help (they have known about problem since Wed) can suggest a fix, or implement a fix. 

 

 

 

 

Given that it's working on your other devices, perhaps make sure you have a working HDMI or DP connection to your TV as a backup (that's how we watched last night, it worked fine).


Mikehill

7 posts

Wannabe Geek


  #2321982 21-Sep-2019 14:44
Send private message

thanks. checked and no Updates available or required/


sdav
839 posts

Ultimate Geek


  #2322004 21-Sep-2019 16:26

Mikehill:

 

thanks. checked and no Updates available or required/

 

 

Can I suggest you try deleting the app from all other devices and clearing the cache/cookies of all/any other browser you have used? The Spark Sport app might think you are trying to use more than the device limit.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.