Purchased new LG OLED C9 TV to watch RWC and it won’t work. Spent hours with Spark Help Desk and still no answer. Anyone else out there with this error message
DRM_KEY_SESSION_INITIALIZATION_FAILED
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You probably purchased an unsupported model
Edit: looks like I am wrong
OLED W9 Series | OLED E9 Series | OLED C9 Series | OLED B9 Series | SM9400 Series | SM9000 Series | SM8600 Series | SM8100 Series | UM7600 Series | UM7400 Series | UM7300 Series | UM7100 Series
My landlord purchased a UM7600 series and was getting the same error, and it was not on the list I posted a few days ago. And now it is.
thanks. access and streaming working fine on my ipad, iphone, and poorly on my Windows 10 laptop so router and ethernet port all working as they are supposed to. Guess I'll just have to wait for Spark Sport Help (they have known about problem since Wed) can suggest a fix, or implement a fix.
hi everything else working ok - netflix, Sky, TVNZ on demand,
Lightbox etc etc
Does the TV perhaps need a firmware update? Check the firmware version and see if there is an update.
Mikehill:
thanks. access and streaming working fine on my ipad, iphone, and poorly on my Windows 10 laptop so router and ethernet port all working as they are supposed to. Guess I'll just have to wait for Spark Sport Help (they have known about problem since Wed) can suggest a fix, or implement a fix.
Given that it's working on your other devices, perhaps make sure you have a working HDMI or DP connection to your TV as a backup (that's how we watched last night, it worked fine).
thanks. checked and no Updates available or required/
Mikehill:
thanks. checked and no Updates available or required/
Can I suggest you try deleting the app from all other devices and clearing the cache/cookies of all/any other browser you have used? The Spark Sport app might think you are trying to use more than the device limit.
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