TVNZ On Demand stopped working in the last month or two (linux client)

Forums › Online streaming services › TVNZ On Demand stopped working in the last month or two (linux client)

ewblen

8 posts

Wannabe Geek
+1 received by user: 4

#269804 8-Apr-2020 19:01

I know that TVNZ OD was working in February. But in the last couple of week I have not been able to access it with either firefox or chrome (OS = Debian 10)

Playback fails with message; "Incorrect timezone/not in NZ?".

I am in NZ, and my timezone is correct?

Any tips on what the problems is and how to fix it?

Thanks

openmedia

3449 posts

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#2457745 8-Apr-2020 19:51

Are you using any Geo unblock tools or VPNs?

Also who is your ISP?

I use Linux all the time and have no issues other than the incredibly short session time out TVNZ have.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

ewblen

8 posts

Wannabe Geek
+1 received by user: 4

#2458064 9-Apr-2020 11:15

Thanks.

Are you using any Geo unblock tools or VPNs? - No. AFAIK I'm using ISP dns with quad9 as fallback

Also who is your ISP? - Vodafone Cable in Christchurch

I use Linux all the time and have no issues other than the incredibly short session time out TVNZ have. - good to know it can work!

openmedia

3449 posts

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#2458230 9-Apr-2020 13:31

ewblen:

Thanks.

Are you using any Geo unblock tools or VPNs? - No. AFAIK I'm using ISP dns with quad9 as fallback

Also who is your ISP? - Vodafone Cable in Christchurch

I use Linux all the time and have no issues other than the incredibly short session time out TVNZ have. - good to know it can work!

Try a private browsing window in case you've got some bad cookies

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

farcus

1626 posts

Uber Geek
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#2458347 9-Apr-2020 14:00

ewblen:

I know that TVNZ OD was working in February. But in the last couple of week I have not been able to access it with either firefox or chrome (OS = Debian 10)

Playback fails with message; "Incorrect timezone/not in NZ?".

I am in NZ, and my timezone is correct?

Any tips on what the problems is and how to fix it?

Thanks

I highly doubt it is anything at all to do with linux
I run opensuse and have no issues with any browser accessing tvnz on demand
also have an htpc running OSMC (debian based) that connects to tvnz without issue

ewblen

8 posts

Wannabe Geek
+1 received by user: 4

#2458701 9-Apr-2020 23:40

openmedia:

Try a private browsing window in case you've got some bad cookies

Tried that, still no joy. :(

Notably, viewing the live channel streams works fine. It is only the on demand that is broken.

openmedia

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#2458763 10-Apr-2020 09:22

ewblen:

openmedia:

Try a private browsing window in case you've got some bad cookies

Tried that, still no joy. :(

Notably, viewing the live channel streams works fine. It is only the on demand that is broken.

Are you on wired or wireless internet?

If you're on wired configure a new network profile with ONLY your ISPs dns servers and reboot, or at the very least restart your browser.

I've had the same issue and it is usually because of a service like Getflix etc, so there is a chance it is your dns provider.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

ewblen

8 posts

Wannabe Geek
+1 received by user: 4

#2459012 10-Apr-2020 16:38

Wired or wireless, no difference. 3 different laptops running different linux distros, all have same problem.

Before anyone suggests trying windows or macos, there are none of those here.

The laptops DNS is set to the router, which afaik has whatever vodafone has set it to be...

farcus

1626 posts

Uber Geek
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#2459014 10-Apr-2020 16:47

are you able to check it with a browser on a smartphone (connected via wifi of course)?

ewblen

8 posts

Wannabe Geek
+1 received by user: 4

#2459022 10-Apr-2020 16:57

(Composed this before seeing farcus latest suggestion:)

Final desperate attempt, I disabled wifi on the laptop, and tethered to a mobile phone also with wifi switched off.

Lo and behold the video will play.

Once it has started playing, reenable wifi, disconnect tethered phone, and it keeps on going... (for a few minutes at least).

mm1352000

1149 posts

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Inactive user

#2459064 10-Apr-2020 18:22

Interesting problem.

I have had no problem using TVNZ On Demand on Linux recently.

I wonder if it could be a DRM or add-on thing.

Have you had a look for errors in the browser console and/or network requests?

openmedia

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#2459241 11-Apr-2020 10:15

Ok try setting your DNS to quad9 only and see what happens.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.