NZ COVID Tracer app for Android and iOS

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364 posts

Ultimate Geek

Lifetime subscriber

#2648517 6-Feb-2021 05:53

However with the update of iOs to 14.5 on my iPhone X the app is now crashing - opening screen flashes briefly and then gone.

This is the first time I have not been able to use the app - guess it will be pen and paper until there is a fix.

andrewchen

29 posts

Geek

Trusted

#2648533 6-Feb-2021 08:50

morrisk:
However with the update of iOs to 14.5 on my iPhone X the app is now crashing - opening screen flashes briefly and then gone.

This is the first time I have not been able to use the app - guess it will be pen and paper until there is a fix.

Is this the beta? I had seen a previous report of this but it was affecting a lot of apps (YouTube, MS Teams, etc.) so it wasn't specific to NZCT.

Research Fellow, Koi Tu: The Centre for Informed Futures, The University of Auckland
I know a bit about the NZ COVID Tracer app, but I don't work for Ministry of Health

morrisk

364 posts

Ultimate Geek

Lifetime subscriber

#2648618 6-Feb-2021 10:49

Yes the beta - best avoided at this point if you want the COVID app to function.

I have had no other apps crash or problems that I have noticed.

yann

135 posts

Master Geek

#2648970 7-Feb-2021 13:22

Same for me on an iPhone 7 with the iOS 14.5 beta, just noticed it crashing on opening like how morrisk reported. Had tried to load it up this morning when going out to eat, but found it'd just crash. Back to the manual recording for a bit.

Yann

Oblivian

7296 posts

Uber Geek

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#2648981 7-Feb-2021 14:27

Right. So Android version is force closing on first open too.

Subsequently seems to be OK. I think

And back to google play services cooking the phone and draining battery (BT notification off)

rugrat

3106 posts

Uber Geek

Lifetime subscriber

#2649186 7-Feb-2021 19:49

andrewchen:

And in the new subversion Bluetooth Tracing is now available for iOS12.5 (unannounced, but some reports of people with iPhone 6 devices now able to activate it).

I deleted what I wrote, got it working. An update for the Covid Applic came out on 3/2, and I haven't updated it yet.

alasta

6703 posts

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#2650642 9-Feb-2021 20:56

I have been scanning pretty much everywhere I go for the last few months, and today was the first day that the app has failed on me. I was disembarking from the train tonight and I usually scan the QR code as I leave, but this time the app got stuck on the opening splash screen.

After a five minute walk home from the railway station I opened the app again and it seemed to be working again. I'm guessing it might have been doing some sort of syncing or updating while it was unresponsive, but if that were the case then it really should show some sort of advisory message rather than just the splash screen.

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taneb1

516 posts

Ultimate Geek

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Mercury

#2650708 9-Feb-2021 23:04

yann:

Same for me on an iPhone 7 with the iOS 14.5 beta, just noticed it crashing on opening like how morrisk reported. Had tried to load it up this morning when going out to eat, but found it'd just crash. Back to the manual recording for a bit.

Yann

@yann @morrisk You can use the Rippl app in the meantime if you would prefer to Scan QR codes still. Its a lot quicker than the official app to scan and also has a "check out" function which is quite handy for recording how long you were at places - I believe they share with the Ministry Of Health so you will still get alerts if needed, only downside is that it doesn't have the Bluetooth functionality, but is a good replacement until the fix the normal app on 14.5

Any comments made are my personal views and does not represent those of my employer

morrisk

364 posts

Ultimate Geek

Lifetime subscriber

#2650728 10-Feb-2021 06:57

Thanks - will look at doing that. The MoH have responded to my email indicating that they are aware of the problem and note that other apps have also been affected. They suggest reverting back to iOs 14.4. I have looked at reverting but this involves a restore of my phone and I would rather not do that.

NPCtom

430 posts

Ultimate Geek

#2656362 14-Feb-2021 20:45

morrisk:

However with the update of iOs to 14.5 on my iPhone X the app is now crashing - opening screen flashes briefly and then gone.

This is the first time I have not been able to use the app - guess it will be pen and paper until there is a fix.

Same issue. All of my devices running the developer beta of iOS 14.5 do not seem to be compatible with the tracer app.

I've contacted the MOH for the possibility of an update to resolve this problem, unless of course it's an issue with iOS itself.

morrisk

364 posts

Ultimate Geek

Lifetime subscriber

#2656435 15-Feb-2021 07:12

I am using the Rippl app while waiting for a fix to either iOs or the COVID-19 app. It at least allows me to keep up my habit of scanning everywhere and does provide me wth a dairy of where I have been. I assume however it does have the alert notification function that the COVID-19 app has.

I am not sure whether the bluetooth function of the COVID-19 app is still working in the background even though the scanning function is not working - hopefully it might be.