Official NZ Fitbit Agent?

Forums › Health and fitness › Official NZ Fitbit Agent?

kiwiandy

160 posts

Master Geek
+1 received by user: 12

#146897 2-Jun-2014 10:06

Is there an official agent for Fitbit in NZ?

I purchased a FitBit Flex from LX2001 on TradMe in the belief that they were an official agent and would provide support.
After a couple of months my band broke and I emailed them a picture asking about warranty.
They advised that I had to send the band back to them to claim the warranty.
I sent it back by ordinary mail as I didnt see the point in sending a $12 courier package for a 50cent band.

They claimed they have never received it, and now want me to spend $48 to buy a pack of spare wristbands, on top of the $150 I spent to buy the now useless fitbit flex. :(

Phone history
Now:
iPhone4 (XT)
HTC Desire HD (Softbank)
Google (HTC) Nexus One (XT)
iPhone3 (spare)
Chinese Kamakuza iPhone4 with Dual Sims & android ( for travelling)

before:
Google (Samsung) Nexus S
HTC Desire (XT)
Google (HTC) Nexus One (VF)
Blackberry's, Palm Treo 750, several WinMO smartphones from

timmmay

20857 posts

Uber Geek
+1 received by user: 5349

Trusted

Lifetime subscriber

#1057812 2-Jun-2014 10:12

ebay for a new wrist band

Kyanar

4089 posts

Uber Geek
+1 received by user: 1684

ID Verified

Trusted

#1057819 2-Jun-2014 10:27

According to Fitbit, their returns/warranty process is to open a case at https://help.fitbit.com/customer/portal/emails/new and they give you an address to which you send the goods you need repaired. You could always open a case and see if they will come to the party and send you new wrist bands?

BrentR

1315 posts

Uber Geek
+1 received by user: 75

Trusted

#1059227 4-Jun-2014 15:55

Lacklands are the NZ distributor for Fitbit http://www.lacklands.co.nz/advanced_search_result.php?keywords=&user3=FITBIT

kiwiandy

160 posts

Master Geek
+1 received by user: 12

#1059244 4-Jun-2014 16:56

Thanks Kyanar, I contacted Fit it directly from your link, and they are sending me a replacement band directly.
I think LX2001 trader on trademe was just trying to fob me off. Be careful about trading with this guy.