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146 posts

Master Geek


#146897 2-Jun-2014 10:06
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Is there an official agent for Fitbit in NZ?

I purchased a FitBit Flex from LX2001 on TradMe in the belief that they were an official agent and would provide support.
After a couple of months my band broke and I emailed them a picture asking about warranty.
They advised that I had to send the band back to them to claim the warranty.
I sent it back by ordinary mail as I didnt see the point in sending a $12 courier package for a 50cent band.

They claimed they have never received it, and now want me to spend $48 to buy a pack of spare wristbands, on top of the $150 I spent to buy the now useless fitbit flex. :(

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  #1057812 2-Jun-2014 10:12
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ebay for a new wrist band

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  #1057819 2-Jun-2014 10:27
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According to Fitbit, their returns/warranty process is to open a case at https://help.fitbit.com/customer/portal/emails/new and they give you an address to which you send the goods you need repaired.  You could always open a case and see if they will come to the party and send you new wrist bands?

 
 
 
 


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  #1059227 4-Jun-2014 15:55
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146 posts

Master Geek


  #1059244 4-Jun-2014 16:56
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Thanks Kyanar, I contacted Fit it directly from your link, and they are sending me a replacement band directly.
I think LX2001 trader on trademe was just trying to fob me off. Be careful about trading with this guy.

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