Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


143 posts

Master Geek
+1 received by user: 11


Topic # 146897 2-Jun-2014 10:06
Send private message

Is there an official agent for Fitbit in NZ?

I purchased a FitBit Flex from LX2001 on TradMe in the belief that they were an official agent and would provide support.
After a couple of months my band broke and I emailed them a picture asking about warranty.
They advised that I had to send the band back to them to claim the warranty.
I sent it back by ordinary mail as I didnt see the point in sending a $12 courier package for a 50cent band.

They claimed they have never received it, and now want me to spend $48 to buy a pack of spare wristbands, on top of the $150 I spent to buy the now useless fitbit flex. :(

Create new topic
14229 posts

Uber Geek
+1 received by user: 2573

Trusted
Subscriber

  Reply # 1057812 2-Jun-2014 10:12
Send private message

ebay for a new wrist band




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


3040 posts

Uber Geek
+1 received by user: 466

Trusted
Subscriber

  Reply # 1057819 2-Jun-2014 10:27
Send private message

According to Fitbit, their returns/warranty process is to open a case at https://help.fitbit.com/customer/portal/emails/new and they give you an address to which you send the goods you need repaired.  You could always open a case and see if they will come to the party and send you new wrist bands?

1315 posts

Uber Geek
+1 received by user: 75

Trusted

  Reply # 1059227 4-Jun-2014 15:55
Send private message


143 posts

Master Geek
+1 received by user: 11


  Reply # 1059244 4-Jun-2014 16:56
Send private message

Thanks Kyanar, I contacted Fit it directly from your link, and they are sending me a replacement band directly.
I think LX2001 trader on trademe was just trying to fob me off. Be careful about trading with this guy.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.