I purchased a FitBit Flex from LX2001 on TradMe in the belief that they were an official agent and would provide support.
After a couple of months my band broke and I emailed them a picture asking about warranty.
They advised that I had to send the band back to them to claim the warranty.
I sent it back by ordinary mail as I didnt see the point in sending a $12 courier package for a 50cent band.
They claimed they have never received it, and now want me to spend $48 to buy a pack of spare wristbands, on top of the $150 I spent to buy the now useless fitbit flex. :(