Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


ronw

1222 posts

Uber Geek


#175862 14-Jul-2015 11:15
Send private message

I have a Fitbit Charge HR and have somehow lost charging cable. It appears to be a proprietary cable on the fitbit end and I cannot source a replacement anywhere in NZ. Been to all the shops that sell the fitbits but they don't bother stocking replacements. 
Drives me crazy that firms will happily sell you items but not spares.  Went to every shop that sells the devices around here and not one had spares like the cable. Fitbit NZ have a so called nz store webpage but once you try to buy something it switches to UK and the prices for a small cable are ridiculous. 
Tried the usual sources overseas and they will not send to NZ mostly because we are in a separate distribution zone.
Anyone any idea where one can source a new cable quickly I am running out of charge and it will stop soon. <g>




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


Filter this topic showing only the reply marked as answer Create new topic
dolsen
1476 posts

Uber Geek

Trusted
Lifetime subscriber

  #1342920 14-Jul-2015 11:38
Send private message

Take it back to where you brought it from and try to return it due to them not meeting their obligations under the consumer goods act of stocking spare parts. Perhaps then you may have more luck?
Probably not though.



sidefx
3711 posts

Uber Geek

Trusted

  #1342923 14-Jul-2015 11:41
Send private message

Have you contacted fitbit directly and explained the situation with the local retailers?  At the very least it would be good for them to know that local retailers are letting their brand down. At best they might send you one free?




"I was born not knowing and have had only a little time to change that here and there."         | Octopus Energy | Sharesies
              - Richard Feynman


Handsomedan
7281 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #1342927 14-Jul-2015 11:43
Send private message

Fitbit are actually fairly good at customer interaction.

I'd give them a call or email and see what they do for you.






Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

 

Handsome Dan does not currently have a side hustle as the mascot for Yale 

 

 

 

*Gladly accepting donations...




minigopher17
281 posts

Ultimate Geek


  #1342928 14-Jul-2015 11:46
Send private message

Buy it from here? https://www.fitbit.com/nz/store#accessories

My replacement Flex wristband came the next day from some Auckland distributor.


ronw

1222 posts

Uber Geek


  #1342942 14-Jul-2015 12:00
Send private message

If only it was that simple. I tried that and as soon as you add it to the cart it switched to UK store and the price jumps up to pounds 17 which converts to $40 plus freight it starts to get ridiculous. The same cable is on Amazon for$7.00 but alas they will not sell to NZ.
It appears that fitbit themselves do not want to stock the accessories in NZ. 
minigopher17: Buy it from here? https://www.fitbit.com/nz/store#accessories

My replacement Flex wristband came the next day from some Auckland distributor.





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


ronw

1222 posts

Uber Geek


  #1342945 14-Jul-2015 12:02
Send private message

Call whom. There is no indication on site who the distributor is. See below for what happens when I try to purchase a cable
Handsomedan: Fitbit are actually fairly good at customer interaction.

I'd give them a call or email and see what they do for you.






Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


dolsen
1476 posts

Uber Geek

Trusted
Lifetime subscriber

  #1342946 14-Jul-2015 12:05
Send private message

ronw: If only it was that simple. I tried that and as soon as you add it to the cart it switched to UK store and the price jumps up to pounds 17 which converts to $40 plus freight it starts to get ridiculous. The same cable is on Amazon for$7.00 but alas they will not sell to NZ.
It appears that fitbit themselves do not want to stock the accessories in NZ. 
minigopher17: Buy it from here? https://www.fitbit.com/nz/store#accessories

My replacement Flex wristband came the next day from some Auckland distributor.



Perhaps you are using a proxy and the store thinks you are elsewhere?

I tried to add it from an address that appears to be in Australia and it changed to the Australian store. On the main page down the bottom there is a location shown with the option to change. After changing to New Zealand, it stayed in the NZ store and I could have brought it for $29.95 with free shipping.


 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
ronw

1222 posts

Uber Geek


  #1342947 14-Jul-2015 12:09
Send private message



Perhaps you are using a proxy and the store thinks you are elsewhere?

I tried to add it from an address that appears to be in Australia and it changed to the Australia store. On the main page down the bottom there is a location shown with the option to change. After changing to New Zealand, it stayed in the NZ store and I could have brought it for $29.95 with free shipping.



Thats weird. Thanks I will go try again




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


ronw

1222 posts

Uber Geek


  #1342950 14-Jul-2015 12:20
Send private message

You are correct thank you very much. Followed your instructions and it allowed me to place order in NZ. Phew Hopefully it will arrive before fitbit goes flat. now to figure out why it kept changing to UK. Must be something Chrome settings?
Thanks to everyone that replied please note the answer


 

Perhaps you are using a proxy and the store thinks you are elsewhere?

I tried to add it from an address that appears to be in Australia and it changed to the Australia store. On the main page down the bottom there is a location shown with the option to change. After changing to New Zealand, it stayed in the NZ store and I could have brought it for $29.95 with free shipping.








Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


freitasm
BDFL - Memuneh
79250 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #1342992 14-Jul-2015 13:35
Send private message




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


ronw

1222 posts

Uber Geek


  #1343027 14-Jul-2015 14:05
Send private message

As I said earlier tried that but once I put it in my cart it refused to process order with a statement that shipping the items to NZ was not allowed.

freitasm: Lots of Fitbit replacement cables on Amazon...




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


Handsomedan
7281 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #1343151 14-Jul-2015 16:04
Send private message

ronw: Call whom. There is no indication on site who the distributor is. See below for what happens when I try to purchase a cable
Handsomedan: Fitbit are actually fairly good at customer interaction.

I'd give them a call or email and see what they do for you.




Or Email: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs




Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

 

Handsome Dan does not currently have a side hustle as the mascot for Yale 

 

 

 

*Gladly accepting donations...


Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.