Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




998 posts

Ultimate Geek


# 175862 14-Jul-2015 11:15
Send private message

I have a Fitbit Charge HR and have somehow lost charging cable. It appears to be a proprietary cable on the fitbit end and I cannot source a replacement anywhere in NZ. Been to all the shops that sell the fitbits but they don't bother stocking replacements. 
Drives me crazy that firms will happily sell you items but not spares.  Went to every shop that sells the devices around here and not one had spares like the cable. Fitbit NZ have a so called nz store webpage but once you try to buy something it switches to UK and the prices for a small cable are ridiculous. 
Tried the usual sources overseas and they will not send to NZ mostly because we are in a separate distribution zone.
Anyone any idea where one can source a new cable quickly I am running out of charge and it will stop soon. <g>




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


Filter this topic showing only the reply marked as answer Create new topic
1229 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1342920 14-Jul-2015 11:38
Send private message

Take it back to where you brought it from and try to return it due to them not meeting their obligations under the consumer goods act of stocking spare parts. Perhaps then you may have more luck?
Probably not though.

3385 posts

Uber Geek

Trusted

  # 1342923 14-Jul-2015 11:41
Send private message

Have you contacted fitbit directly and explained the situation with the local retailers?  At the very least it would be good for them to know that local retailers are letting their brand down. At best they might send you one free?

 
 
 
 


2351 posts

Uber Geek

Subscriber

  # 1342927 14-Jul-2015 11:43
Send private message

Fitbit are actually fairly good at customer interaction.

I'd give them a call or email and see what they do for you.






Handsome Dan Has Spoken.

272 posts

Ultimate Geek


  # 1342928 14-Jul-2015 11:46
Send private message

Buy it from here? https://www.fitbit.com/nz/store#accessories

My replacement Flex wristband came the next day from some Auckland distributor.




998 posts

Ultimate Geek


  # 1342942 14-Jul-2015 12:00
Send private message

If only it was that simple. I tried that and as soon as you add it to the cart it switched to UK store and the price jumps up to pounds 17 which converts to $40 plus freight it starts to get ridiculous. The same cable is on Amazon for$7.00 but alas they will not sell to NZ.
It appears that fitbit themselves do not want to stock the accessories in NZ. 
minigopher17: Buy it from here? https://www.fitbit.com/nz/store#accessories

My replacement Flex wristband came the next day from some Auckland distributor.





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 




998 posts

Ultimate Geek


  # 1342945 14-Jul-2015 12:02
Send private message

Call whom. There is no indication on site who the distributor is. See below for what happens when I try to purchase a cable
Handsomedan: Fitbit are actually fairly good at customer interaction.

I'd give them a call or email and see what they do for you.






Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


1229 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1342946 14-Jul-2015 12:05
One person supports this post
Send private message

ronw: If only it was that simple. I tried that and as soon as you add it to the cart it switched to UK store and the price jumps up to pounds 17 which converts to $40 plus freight it starts to get ridiculous. The same cable is on Amazon for$7.00 but alas they will not sell to NZ.
It appears that fitbit themselves do not want to stock the accessories in NZ. 
minigopher17: Buy it from here? https://www.fitbit.com/nz/store#accessories

My replacement Flex wristband came the next day from some Auckland distributor.



Perhaps you are using a proxy and the store thinks you are elsewhere?

I tried to add it from an address that appears to be in Australia and it changed to the Australian store. On the main page down the bottom there is a location shown with the option to change. After changing to New Zealand, it stayed in the NZ store and I could have brought it for $29.95 with free shipping.


 
 
 
 




998 posts

Ultimate Geek


  # 1342947 14-Jul-2015 12:09
Send private message



Perhaps you are using a proxy and the store thinks you are elsewhere?

I tried to add it from an address that appears to be in Australia and it changed to the Australia store. On the main page down the bottom there is a location shown with the option to change. After changing to New Zealand, it stayed in the NZ store and I could have brought it for $29.95 with free shipping.



Thats weird. Thanks I will go try again




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 




998 posts

Ultimate Geek


  # 1342950 14-Jul-2015 12:20
Send private message

You are correct thank you very much. Followed your instructions and it allowed me to place order in NZ. Phew Hopefully it will arrive before fitbit goes flat. now to figure out why it kept changing to UK. Must be something Chrome settings?
Thanks to everyone that replied please note the answer


 

Perhaps you are using a proxy and the store thinks you are elsewhere?

I tried to add it from an address that appears to be in Australia and it changed to the Australia store. On the main page down the bottom there is a location shown with the option to change. After changing to New Zealand, it stayed in the NZ store and I could have brought it for $29.95 with free shipping.








Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 




998 posts

Ultimate Geek


  # 1343027 14-Jul-2015 14:05
Send private message

As I said earlier tried that but once I put it in my cart it refused to process order with a statement that shipping the items to NZ was not allowed.

freitasm: Lots of Fitbit replacement cables on Amazon...




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


2351 posts

Uber Geek

Subscriber

  # 1343151 14-Jul-2015 16:04
Send private message

ronw: Call whom. There is no indication on site who the distributor is. See below for what happens when I try to purchase a cable
Handsomedan: Fitbit are actually fairly good at customer interaction.

I'd give them a call or email and see what they do for you.




Or Email: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs




Handsome Dan Has Spoken.

Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.