dolsen:

 

 

 

This morning, I received an email that my fathers account has renewed, charging the credit card $330 presumably. This is annoying as I have a code to use to renew it and was planning to apply it today. When I looked at the other 3 accounts, ALL of them had auto renew active that I had previously disabled.

 

Will try and contact them today and get this resolved, but just a PSA - check your renewal settings, mine appear to have been changed without my knowledge.

 

 

 

Very painless experience with Kogan over chat around this. Explained the situation, they said to apply the code and they will refund the change. That was quick and easy, and one of the better experiences I've had with support, so kudos for the way they handled this.