You still get warranty directly with Sony though. If you end up claiming warranty with PBTech, Noel Leeming, etc, they will still have to go through Sony. All of them (including Sony) use Infinit New Zealand (at least for those who purchased the headphone in Auckland) as the repair shop partner. It's actually much faster to go through your warranty claim directly with Sony. I know this because a friend of mine recently went through the warranty claim process and was told by Noel Leeming that it'll take up to 20 days to process, then he called Sony and was immediately given a reference number for Infinit New Zealand and you then deal directly with them.