Dropouts every 10 minutes from 1300 to ~1650

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turb

881 posts

Ultimate Geek

#312236 29-Mar-2024 16:45

What it says in the title...

Every afternoon I get internet dropouts lasting less than a minute every 10 minutes starting at 1300hrs exactly. The last dropout is at 1650.

It's been going on a few weeks.

Nothing has changed at my end. Affects LAN and wifi, I have a static IP.

Restarted router etc etc

I use DNS4ME but only set up on one PC - the router DNS hasn't been changed.

Thoughts?

Interests: HTPC, Web App authoring.

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8521 posts

Uber Geek

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Trusted

Lifetime subscriber

#3212111 29-Mar-2024 16:52

Have you told your ISP?

turb

881 posts

Ultimate Geek

#3212118 29-Mar-2024 16:57

I've been collecting evidence in the hope we can skip some of the usual troubleshooting steps they suggest!

I couldn't see the pattern for a while because we are rarely at home and online in the afternoons, but once I started monitoring it I could see it was a big deal.

Hoping that someone on here might have seen something similar, or know what might be causing it.

Just checked the router's DNS is pointing at NowNZ's servers

Interests: HTPC, Web App authoring.

RunningMan

8964 posts

Uber Geek

#3212120 29-Mar-2024 17:08

Perhaps provide some details of your connection and how you know it is dropping.

turb

881 posts

Ultimate Geek

#3212122 29-Mar-2024 17:23

Now NZ

Home Broadband Fibre 300x100
Unlimited

ONT -> NetComm N600 Modem -> TP Link 8 port gigabit switch -> 2 x PCs

Cat 6 Cable

Is this the kind of info you mean?

Interests: HTPC, Web App authoring.

turb

881 posts

Ultimate Geek

#3212123 29-Mar-2024 17:28

I know it's dropping because I'm monitoring it with the ICM Internet Connection Monitor Chrome extension on a wired PC thats been running the last week

Interests: HTPC, Web App authoring.

muppet

2572 posts

Uber Geek

Trusted

#3212127 29-Mar-2024 17:47

Please log a ticket with your ISP. They will be able to diagnose if your PPPoE session is dropping etc and go from there.

turb

881 posts

Ultimate Geek

#3212130 29-Mar-2024 18:10

I was always going to do that, I was hoping that someone on here might know about this kind of issue/find it interesting

Interests: HTPC, Web App authoring.

Quic Broadband

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Jase2985

13466 posts

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#3212131 29-Mar-2024 18:11

turb:

I've been collecting evidence in the hope we can skip some of the usual troubleshooting steps they suggest!

I doubt that will happen, they will still want to run through everything

do you have another router you could try?

RunningMan

8964 posts

Uber Geek

#3212134 29-Mar-2024 18:19

turb:

hope we can skip some of the usual troubleshooting steps they suggest!

This is probably the worst thing you could do.

Additionally you haven't confirmed the connection is dropping yet, all you know is a specific browser extention is losing connectivity. If you can't access router logs to see what is actually happening then following your ISP's troubleshooting without skipping any steps is your best bet.

Chills

161 posts

Master Geek

Subscriber

#3212135 29-Mar-2024 18:22

I’d recommend isolating the connection first, remove the switch and see if you can directly connect into the router.

Couple Questions:

Do you notice any changes in the router or switch once the connection drops? Do the lights change, wondering if its a power issue.

Does this happen on Wi-Fi as well?

Chills

161 posts

Master Geek

Subscriber

#3212139 29-Mar-2024 18:27

Sorry, to add on to my above post. First thing, check your router logs to see if its dropping the PPPoE connection.

turb

881 posts

Ultimate Geek

#3212140 29-Mar-2024 18:31

RunningMan:

turb:

hope we can skip some of the usual troubleshooting steps they suggest!

This is probably the worst thing you could do.

Additionally you haven't confirmed the connection is dropping yet, all you know is a specific browser extention is losing connectivity. If you can't access router logs to see what is actually happening then following your ISP's troubleshooting without skipping any steps is your best bet.

I started the monitor because I was getting constant dropouts every afternoon, and I wanted to get some more solid data.

The kind of troubleshooting steps I'm hoping to skip are things like "try using a wired connection", "try restarting your router", "try moving closer to your wifi access point", "try a different website", "is someone else in the house watching a movie?".

I thought I was a Geek of reasonably good standing, now I'm wishing I'd never said anything- Is there a way of deleting a thread?

Interests: HTPC, Web App authoring.

turb

881 posts

Ultimate Geek

#3212141 29-Mar-2024 18:35

Chills: Sorry, to add on to my above post. First thing, check your router logs to see if its dropping the PPPoE connection.

Thanks for the suggestions - no, I can't see any difference in the lights.

I did have a look at the router log, but it only seemed to be for a 2 minute period. I'll try getting the log during an outage.

Yes, wifi as well

Interests: HTPC, Web App authoring.

RunningMan

8964 posts

Uber Geek

#3212144 29-Mar-2024 19:05

turb:

I thought I was a Geek of reasonably good standing, now I'm wishing I'd never said anything- Is there a way of deleting a thread?

Apologies if I put you off - not my intention. If you could let us know everything you've tried, rather than just bits and pieces it would be helpful though.

If you can get the router logs, that's going to provide the best info.

Chills

161 posts

Master Geek

Subscriber

#3212147 29-Mar-2024 19:20

turb:

Thanks for the suggestions - no, I can't see any difference in the lights.

I did have a look at the router log, but it only seemed to be for a 2 minute period. I'll try getting the log during an outage.

Yes, wifi as well

Okay, yeah we'll have to take our next moves depending on what the router logs say. If it is losing PPPoE connection then replace patch cable between router and ONT, if the WAN port is configurable, give that a change then talk to NOW to see if it's something to do with PPPoE - If it's not dropping PPPoE then isolation, cables etc.

Biggest thing will be to see if it's within the LAN or not.

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