Is this legal? Wilsons parking shenanigans

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allan

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#3276271 28-Aug-2024 15:58

sen8or:

I didn't think they were allowed to charge any more as "fees" other than what the fee actually represents? Essentially, they aren't meant to profit from card fees?

...

Try telling that to the airline industry!

richms

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#3276276 28-Aug-2024 16:02

How else can you pay that avoids the fee? If there isn't one, then IMO it needs to be as prominent as the hourly and other rates.

Richard rich.ms

eracode

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#3276278 28-Aug-2024 16:05

SirHumphreyAppleby:

eracode:

I think that, because it’s clearly shown on the Rates notice at the entrance, they’re covered - as much as we hate them and the charge.

I don't consider it clearly shown. It's in small font, a different colour with reduced contrast, separated from the rates and below the heading "Hours of operation". If they were being upfront about costs, it would be built into the costs or at the very least displayed as prominently as the rest of the fees.

It’s in a red panel - which often signifies a warning - and the font is larger than some of the other details on that sign. Don’t get me wrong, I’m not defending them - but I bet that legally they’re covered on this. What we all think of them and their practices is irrelevant.

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davidcole

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#3276340 28-Aug-2024 16:51

richms:

How else can you pay that avoids the fee? If there isn't one, then IMO it needs to be as prominent as the hourly and other rates.

for wellington street parking we have the same crap. They get around it but having "some" machines which take cash. At much less locations that every other machines. So you can avoid the surchage and pay by cash, but you have to hunt out a cash accepting machine. Shitty process going to shitty.

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raytaylor

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#3276371 28-Aug-2024 18:40

Can you pay cash at this machine?

If they only accept electronic transactions then the fee must be included in the price and not a separate fee.

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mattwnz

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#3276444 28-Aug-2024 21:34

davidcole:
richms:

How else can you pay that avoids the fee? If there isn't one, then IMO it needs to be as prominent as the hourly and other rates.

for wellington street parking we have the same crap. They get around it but having "some" machines which take cash. At much less locations that every other machines. So you can avoid the surchage and pay by cash, but you have to hunt out a cash accepting machine. Shitty process going to shitty.

It is one reason why I don't bother shopping in Wellington CBD now, and neither do a lot of people based on how much retail is dying.

IANAL but my understanding is everything must be clearly and accurately described under the Fair trading act as per. https://comcom.govt.nz/business/your-obligations-as-a-business

If people have concerns they should report to the Commerce Commission. I don't know if the Commerce Commission is proactive, or if they rely on people reporting issues. However their website says they don't investigate everything that is reported but the more people that report something, the more likely they will.

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huckster

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#3276718 29-Aug-2024 13:00

Mis-read the title and thought you were a fan of.... https://youtu.be/cLfNTDD3aDw?si=o2zByGfhHN8j9jZP

Jvipers2

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#3276737 29-Aug-2024 15:00

Ah, big corporates catching out the commoner with hidden/microscopic TnCs...

Bung

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#3276754 29-Aug-2024 16:44

davidcole: for wellington street parking we have the same crap. They get around it but having "some" machines which take cash. At much less locations that every other machines. So you can avoid the surchage and pay by cash, but you have to hunt out a cash accepting machine. Shitty process going to shitty.

At least Pay by Plate allows you to buy a block of time and move within the same meter tariff zone rather than losing any leftover time as soon as you moved off the mushroom.

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