Koru and e-vouchers ... headache!

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Batman

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#190633 7-Jan-2016 10:03

So long story short:
I have 6 complimentary Koru passes, 2 credit card names/holders + 3 kids (>2 yr).

Rules state: only card names/holders can use the passes, each may bring 1 guest.

So it seems I can't use them for our domestic travel.

Any way around that?

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#1464940 7-Jan-2016 10:14

Air NZ can be quite restrictive about such things.

My wife has Gold status and has several complimentary upgrade vouchers. She can't use them for me even though we have a shared Airpoints account. Only Elite members can do that.

Do you need vouchers for such young children?

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#1464941 7-Jan-2016 10:16

If these are the complimentary Koru lounge passes earned via. Credit Cards as part of spend, the rules state:

You can use both passes yourself or use one for yourself and the other one to take one guest into the Lounge with you. Your guest must accompany you while using the Lounge. Even if you have Koru membership, or have lounge access through other means, these passes may come in handy for extra guests. Your Lounge passes will expire 12 months from the date that they are issued.

Link here: Complimentary Koru lounge passes

Sorry, I initially thought that you had a Koru membership. Yes you are correct, as per the normal rules surrounding these extra passes, only children under the age of 2 can enter the lounge as complimentary (as per the lounge rules surrounding Children). So I would interpret the rules as in addition to yourself, you can guest +1 into the lounge, where that guest is 2 years or over using Koru lounge passes only. The lounge staff may be lenient around these rules, but I would prepare for them to be adhered to.

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#1464946 7-Jan-2016 10:22

I'd say the people paying for Koru would be quite happy there arn't 3 kids in the Koru lounge.

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#1464997 7-Jan-2016 11:08

When I had Gold status and/or Koru club I took everyone in, our kids went unnoticed, we were very strict about their behaviour.

But there is always a group of teens (I presume rich kid with friends) that empties out the alcohol fridge, becoming increasingly boisterous by the minute.

But yeah everybody hates young kids.

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#1465043 7-Jan-2016 11:49

Have an Airpoints card, no Koru membership and took my wife and 2 kids in with 4 vouchers (Akl Int lounge). Two of the vouchers were from CC other two Status upgrade awards

jonathan18

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#1465081 7-Jan-2016 12:34

I was reading up on exactly this thing this morning, but luckily I've only got two kids so can manage to wangle both in, if only to irritate others there!

While it may be outside of the published guidelines, if I was you I'd give ANZ a call to find out whether there's any discretion - it's not that you'd have to ask for the third kid to get in gratis, but more for them to be able to use one of the vouchers (and to do so while accompanying you - not independently).

Is there also the option of paying for entry for the third child?

If neither of these is possible, perhaps having them draw lots to see who gets to stand outside the Koru Lounge entrance and just watch the others enjoy themselves?

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lxsw20

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#1465090 7-Jan-2016 12:43

Apparently they have removed the option to pay for one off entry to Koru Lounge entry.

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#1465322 7-Jan-2016 18:56

lxsw20: Apparently they have removed the option to pay for one off entry to Koru Lounge entry.

Yip it got removed last year because the lounges are getting too chokka, ironically with all the CC Koru vouchers!

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#1465687 8-Jan-2016 10:16

joker97: When I had Gold status and/or Koru club I took everyone in, our kids went unnoticed, we were very strict about their behaviour.

But there is always a group of teens (I presume rich kid with friends) that empties out the alcohol fridge, becoming increasingly boisterous by the minute.

But yeah everybody hates young kids.

Not that I pony up for Business Class, but I am always amazed when I board international flights and see all the teens sitting in $12,000 seats...!

Mind you, a few years back I was round at one of our neighbours and their son, who was just 18 or so at the time, was bemoaning the fact that his parents had just paid for him to have a year in Japan and would not spring for BC flights - which would be the first flight in his life he could remember where he had not been at the front of the plane...!

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#1465729 8-Jan-2016 11:09

If I had children they would all be flying business class. But then again I'm not wanting to be inconsiderate to have children

jonathan18

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#1465746 8-Jan-2016 11:35

khull: If I had children they would all be flying business class. But then again I'm not wanting to be inconsiderate to have children

What do you mean by this? Doesn't quite make sense...

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#1465753 8-Jan-2016 11:46

sbiddle:
lxsw20: Apparently they have removed the option to pay for one off entry to Koru Lounge entry.

Yip it got removed last year because the lounges are getting too chokka, ironically with all the CC Koru vouchers!

If you are a Koru member you can pay for extra guests for single entry - I did last month. $35 from memory.

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#1465788 8-Jan-2016 12:19

I was charged $40 for one-off Koru membership in July; I am elite and had one too many guests. I have taken my immediate family into the lounge no problem, even when Gold and allowed only one guest. I have also had that refused - seems to depend on the time of day, and week; and mostly the whim of the attendant.

Recently I was refused entry into the Christchurch domestic lounge when I was flying international when the international lounge was still closed (I was about 3 hours early). The person on duty was overruled by a Manager, and hopefully taken out the back and educated about customer service.

Air NZ are reasonable and flexible, except at peak business travel times, when it's fair enough to save space for actual Koru members.

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#1465849 8-Jan-2016 12:45

jonathan18:
khull: If I had children they would all be flying business class. But then again I'm not wanting to be inconsiderate to have children

What do you mean by this? Doesn't quite make sense...

See my cynicism there. Leave it as that and interpret it however you wish :)

jonathan18

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#1465864 8-Jan-2016 12:56

khull:
jonathan18:
khull: If I had children they would all be flying business class. But then again I'm not wanting to be inconsiderate to have children

What do you mean by this? Doesn't quite make sense...

See my cynicism there. Leave it as that and interpret it however you wish :)

Oh but I did; I just wanted to give you a chance not to come across as a misopedist; as a parent I kinda get sick of anti-child comments coming from the childless/child-free. Just remember - who's going to be wiping your @#$ when you're old, senile and incontinent?!

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