Unable to contact Air New Zealand

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geekbhaji

222 posts

Master Geek

#268359 15-Mar-2020 08:06

I am trying to contact air nz via their 0800 numbers but cant contact feom last 3 days. Call is connected and then getting disconnected after initual announcement that they are experiencing high volume of calls.

Cant manage booking online because it prompts to contact them at 0800 number.

Has anyone experienced this ? Any other way to contact them ?
Thanks

Humor makes us humans !

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Geekzone

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#2438368 15-Mar-2020 08:06

Allow me to introduce you folks to our new travel community: TravelTalk NZ.

We hope to see you there!

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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gmball

568 posts

Ultimate Geek

#2438373 15-Mar-2020 08:20

I think it’s to be expected given the circumstances, perhaps try their direct number, 09 357 3000.

freitasm

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Geekzone

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#2438377 15-Mar-2020 08:24

Air NZ is processing a huge number of calls, as it would be expected. Persist in your attempts.

Goosey

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#2438382 15-Mar-2020 08:32

You could try email?

Aside from that, they published a media release yesterday saying 'bare with them'..... it seems like the whole world is calling them.

Keep trying online and phone

tardtasticx

3075 posts

Uber Geek

#2438386 15-Mar-2020 08:41

If you're not flying within the coming days maybe wait a bit and try later this week. With those travel restrictions you'll be waiting in a queue of possibly hundreds of people, if not more. Good luck! No easy way out other than perseverance I'm afraid.

sbiddle

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#2438392 15-Mar-2020 08:55

Apaprently Air NZ are taking no more calls at times due to the massive wait times - at least several hours. Unless you have travel within the next 48 hours I suggest you take their official advice they're promoting - which is not to call unless you have travel within the next 48 hours.

If your travel is weeks away there is zero point in trying to contact them at present and taking up a CSR who could be helping somebody with more important needs, such as trying to get back into NZ before tonight.

Things are going to get far worse over the next few days as they progressively cancel a significant percentage of their flights for the coming months.

Scott3

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#2438402 15-Mar-2020 09:20

Air NZ has asked for those who are not traveling in the next 72 hours (from last night) not too call yet.

geekbhaji

222 posts

Master Geek

#2438774 15-Mar-2020 19:30

I am travelling this weekend.(maybe not ) Still few days. Will wait couple of days and try again.

Humor makes us humans !

Linux

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#2438778 15-Mar-2020 19:33

geekbhaji: I am travelling this weekend.(maybe not ) Still few days. Will wait couple of days and try again.

@geekbhaji This weekend is now so you mean before midnight tonight?

gehenna

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#2438780 15-Mar-2020 19:36

If you don't have an immediate need to talk to them, i.e. queries about travel that's booked for within the next few days, leave it until mid-week before trying again.

geekbhaji

222 posts

Master Geek

#2438782 15-Mar-2020 19:40

Linux:
geekbhaji: I am travelling this weekend.(maybe not ) Still few days. Will wait couple of days and try again.

@geekbhaji This weekend is now so you mean before midnight tonight?

No i meant this coming weekend. 7 days to go. I want to postpone that travel butnot able to do it online, so wanted to get hold of them.

Humor makes us humans !

Batman

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#2438784 15-Mar-2020 19:42

gehenna:

If you don't have an immediate need to talk to them, i.e. queries about travel that's booked for within the next few days, leave it until mid-week before trying again.

hopefully they will increase call center capacity ....

sqishy

470 posts

Ultimate Geek

#2438793 15-Mar-2020 19:51

Hopefully they allow us in the future to do everything online.

I am off to US at easter so likely be in the similar position you are with cancelling etc.

tchart

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#2438856 15-Mar-2020 21:36

Goosey:
You could try email?

Aside from that, they published a media release yesterday saying 'bare with them'..... it seems like the whole world is calling them.

Keep trying online and phone

I did this.

We will respond in 15-20 business days.

W
T
F

PolicyGuy

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#2438881 15-Mar-2020 22:06

Batman:

hopefully they will increase call center capacity ....

Just got an email from Air NZ, subject "a COVID-19 update from Air New Zealand", which says

More people to support customer queries.

Air New Zealand is boosting the size of its Contact Centre and Social Media Customer Care teams to be able to deal with the surge of queries and travel change requests.

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