Ardern's definitive language at the beginning around this is going to bite her in the bum I suspect. It seems likely the issue is at least moderately serious, and not contained to a single isolated incident. There may have been improvements since the recommendations of the Francis report were implemented, but no chance it's gone from a horrific situation to perfect in 2 years. None. Her language has become less definitive as time has gone on. She probably should have been more vague at the start and more definitive as she had a good handle on the situation IMO.