Voyager price increase 1st September

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#3398892 31-Jul-2025 19:18

aj6828:

Out of curiosity, how much are people actually willing to pay per month to stay connected?

It's not so much about how much I'm willing to pay, rather how much more I am willing to pay for what was once perceived as a premium service. Voyager doesn't feel like a premium option anymore when you consider what they are missing and what Quic has added.

Anyway, the difference is $16.05 per month, or a little over 15%.

kradnz

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#3398894 31-Jul-2025 19:27

aj6828:

The latest price hike is coming from Enable, not the ISPs themselves. They’ve raised their wholesale rates, so providers have to pass that on.

Out of curiosity, how much are people actually willing to pay per month to stay connected?

It's more about the relative cost. Comparing $105 vs $85 is a no brainer. I'm assuming similar levels of service, which may not be fair. I will find out next month.

I'm not seeing where the $20 premium Voyager is charging adds value for me.

Booked switch over on 1st Sept.

yitz

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#3398895 31-Jul-2025 19:30

aj6828:

The latest price hike is coming from Enable, not the ISPs themselves. They’ve raised their wholesale rates, so providers have to pass that on.

I wonder if they got the opportunity to show the FBI their new kit?

Nate001

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#3398898 31-Jul-2025 19:54

kradnz:

aj6828:

The latest price hike is coming from Enable, not the ISPs themselves. They’ve raised their wholesale rates, so providers have to pass that on.

Out of curiosity, how much are people actually willing to pay per month to stay connected?

It's more about the relative cost. Comparing $105 vs $85 is a no brainer. I'm assuming similar levels of service, which may not be fair. I will find out next month.

I'm not seeing where the $20 premium Voyager is charging adds value for me.

Booked switch over on 1st Sept.

We've been with Voyager since July 2018, and I can't remember any outage requiring the helpdesk (only area I can see them justifying $20). While its a testament to network stability, it in turn means the benefit of helpdesk is an under-utilised service adding zero value to our household.

richms

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#3398900 31-Jul-2025 20:15

SirHumphreyAppleby:

It's not so much about how much I'm willing to pay, rather how much more I am willing to pay for what was once perceived as a premium service. Voyager doesn't feel like a premium option anymore when you consider what they are missing and what Quic has added.

Anyway, the difference is $16.05 per month, or a little over 15%.

This is how I felt. Planned outages and no informing customers of it for something I was paying well over what skinny would sell me internet for is what did it. If one can put planned upgrades on a status page and voyager were saying nothing wrong, that's a problem.

With quic I got well ahead of time email about the outage so I was able to add it to my calendar and when the internet went out, I knew why and had not planned to be doing anything at that time, because I would have seen it on my calendar if I was to arrange something. I am now old and boring so do not plan things often so small chance of it happening but in anycase, sucked to not have information passed on.

Richard rich.ms

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#3398908 31-Jul-2025 20:54

Nate001:

kradnz:

aj6828:

The latest price hike is coming from Enable, not the ISPs themselves. They’ve raised their wholesale rates, so providers have to pass that on.

Out of curiosity, how much are people actually willing to pay per month to stay connected?

It's more about the relative cost. Comparing $105 vs $85 is a no brainer. I'm assuming similar levels of service, which may not be fair. I will find out next month.

I'm not seeing where the $20 premium Voyager is charging adds value for me.

Booked switch over on 1st Sept.

We've been with Voyager since July 2018, and I can't remember any outage requiring the helpdesk (only area I can see them justifying $20). While its a testament to network stability, it in turn means the benefit of helpdesk is an under-utilised service adding zero value to our household.

That's until it's sold to 2degrees 😁

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Wellingtondave

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#3399144 1-Aug-2025 22:13

Any ISP that can do fibre (Chorus or other provider) + $20-$45 BYOD no support ever needed for 25/15 unlimited or something like that? They win.

Enough for multiple streams and the people who don't have ADHD and can wait a day for an ISO download....

SirHumphreyAppleby

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#3399967 4-Aug-2025 19:07

In case anyone else is expecting their service to be cancelled or switched over at the end of the month, make sure Voyager gives you the correct date. I just had a phone call from someone who said my service would end on the 30th of August, however, my last bill is for service through to the 31st. Obviously, I expect to be able to use the full month that I'm paying for!

kradnz

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#3400015 4-Aug-2025 19:36

SirHumphreyAppleby:

In case anyone else is expecting their service to be cancelled or switched over at the end of the month, make sure Voyager gives you the correct date. I just had a phone call from someone who said my service would end on the 30th of August, however, my last bill is for service through to the 31st. Obviously, I expect to be able to use the full month that I'm paying for!

Hmmm, I've had no reply from them yet. I sent the service cancellation 4 days ago. I guess that's only 2 business days.

Note2luvr

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#3400019 4-Aug-2025 19:45

My voyager Fibre cycle is 1st to 31st August and have been billed for it, so if I give 30 days notice tomorrow, will they just bill me for say 5 days worth of the September cycle or full charge and then refund me difference? I couldn't find how it works exactly,

I'm not on a 12 month contract either but it seems I still have to give them a 30 day notice?

Cheers

OldGeek

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#3400020 4-Aug-2025 19:47

Quic was supposed to go live at 6am - and it did, on port 2 (voyager is on port 3). As I am on a PPPOE connection I simply moved my router to port 2 and powered up. Voilah - worked straight off, did not even need to reconfigure the PPPOE credentials (but I have anyway).

I still have a week until Voyager connects. Given that ONTs have multiple ports, I have never felt comfortable disconnecting from the old and connecting to the new ISP on the same day.

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OldGeek

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#3400021 4-Aug-2025 19:50

Note2luvr:

My voyager Fibre cycle is 1st to 31st August and have been billed for it, so if I give 30 days notice tomorrow, will they just bill me for say 5 days worth of the September cycle or full charge and then refund me difference? I couldn't find how it works exactly,

I'm not on a 12 month contract either but it seems I still have to give them a 30 day notice?

Yes. On the 1st of September they will bill you for the few days upto the actual termination date.

--

OldGeek.

SirHumphreyAppleby

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#3400024 4-Aug-2025 19:59

kradnz:

Hmmm, I've had no reply from them yet. I sent the service cancellation 4 days ago. I guess that's only 2 business days.

Did you e-mail support@? That's the published address for cancellation and I made sure I used that so there could be no dispute over when notice was given. It shouldn't matter if you responded to the e-mail as it was implied you could use that to contact them regarding your service.

In response, I received a ticket number, a follow-up e-mail the next evening asking me why I was cancelling (which I responded to), and now the phone call this evening confirming the final date of service.

kradnz

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#3400034 4-Aug-2025 20:24

SirHumphreyAppleby:

kradnz:

Hmmm, I've had no reply from them yet. I sent the service cancellation 4 days ago. I guess that's only 2 business days.

Did you e-mail support@? That's the published address for cancellation and I made sure I used that so there could be no dispute over when notice was given. It shouldn't matter if you responded to the e-mail as it was implied you could use that to contact them regarding your service.

In response, I received a ticket number, a follow-up e-mail the next evening asking me why I was cancelling (which I responded to), and now the phone call this evening confirming the final date of service.

I'm an idiot and sent my request to cancel to changes@voyager instead of support. Thanks for the heads up.

Now I'll probably face two isps billing me at once. The whole 30days cancellation policy is so anti consumer and slimy.

KiwiSurfer

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#3400035 4-Aug-2025 20:25

OldGeek:

did not even need to reconfigure the PPPOE credentials (but I have anyway).

You do not have to for Quic (or indeed most NZ RSPs).

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