Latitude Finance (GEM Visa) - Data Breach (March 2023)

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Forums › Finance and wealth management › Latitude Finance (GEM Visa) - Data Breach (March 2023)

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quebec

860 posts

Ultimate Geek
+1 received by user: 35

#3110031 31-Jul-2023 12:43

I got the letter as well. Called them to find out how they got my information in the first place as I only remember applying for some hire purchase through them around 15 years ago or more but I wasn't living at the address that's on the letter at the time. They couldn't even find my account when they searched using my name, phone number or license. They also couldn't tell me how they had my details which are on the letter if I don't exist in their system. License has changed since then but not the address which is on the letter. Should I be concerned? How is it possible that they have my details to send me a letter but can't find me on their system?

tstone

419 posts

Ultimate Geek
+1 received by user: 108

#3110111 31-Jul-2023 13:53

Just got the letter last week. I have never had an account or card with GEM/Latitude, however I can recall calling them to get a quote for a car loan about 8 years ago. I've checked with the credit agencies and I don't have any loans reported, that I don't know about. Should I be worried?

mudguard

2398 posts

Uber Geek
+1 received by user: 1303

#3110126 31-Jul-2023 14:43

tstone:

Just got the letter last week. I have never had an account or card with GEM/Latitude, however I can recall calling them to get a quote for a car loan about 8 years ago. I've checked with the credit agencies and I don't have any loans reported, that I don't know about. Should I be worried?

Anything through GE Money?

concordnz

499 posts

Ultimate Geek
+1 received by user: 285

Trusted

EMT (R)

#3110127 31-Jul-2023 14:44

@ANglEAUT
Did you ever get any reply from Latitude?

I contacted them and provided some new contact info for me,
But I've heard nothing since (I had both loan abd visa with them in the past, so am at high risk)

.....now I feel like I've just given out another load of current information to ge hacked next time....

ANglEAUT

altered-ego
2505 posts

Uber Geek
+1 received by user: 903

Trusted

Lifetime subscriber

#3110131 31-Jul-2023 15:07

concordnz: @ANglEAUT
Did you ever get any reply from Latitude?

I contacted them and provided some new contact info for me,
But I've heard nothing since (I had both loan abd visa with them in the past, so am at high risk)

.....now I feel like I've just given out another load of current information to ge hacked next time....

Still no update. Admittedly, I have also not tried since my last post here.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

ANglEAUT

altered-ego
2505 posts

Uber Geek
+1 received by user: 903

Trusted

Lifetime subscriber

#3507425 30-Jun-2026 22:36

Hopefully we will find hear more soon. Emphasis mine.

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Current group claims

We have previously filed representative complaints against Latitude with:

• the Australian Privacy Commissioner (Privacy Commissioner); and

• the New Zealand Privacy Commissioner (NZOPC).

On 17 December 2023, the Privacy Commissioner wrote to Gordon Legal to provide its preliminary view that the complaint was valid.

On 14 May 2024, Gordon Legal received confirmation from the Privacy Commissioner that the complaint was validly made. On 29 April 2024, the NZOPC notified Gordon Legal that it has been working with the Privacy Commissioner in a joint investigation.

Privacy Commissioners’ investigations

The joint investigation remains ongoing. This is quite common for privacy investigations – especially for matters of such a significant scale, where the breach has affected millions of potential customers.

For example, the Australian Privacy Commissioner recently handed down a decision in an investigation against Kmart Australia Limited. The Commissioner commenced that investigation in July 2022, and a final decision was delivered in August 2025. That constituted a period of almost three years from the beginning of the investigation to final decision.

Considering the scale of the Latitude privacy breach, we anticipate that the current investigation will, unfortunately, take a similar amount of time.

Class action investigation

We are well advanced in our preparatory work to file a class action on behalf of affected Latitude customers.

We will be able to provide registrants with a more substantive update at the end of July.

There is nothing more you need to do now, but of course if you have any questions, please do not hesitate to email us at latitude@gordonlegal.com.au and we will endeavour to come back to you as soon as possible, to answer any specific questions you may have.

Yours faithfully,

Gordon Legal

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Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

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