My credit card has been auto blocked after six unauthorised withdrawals by 'Freenet'.

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Forums › Finance and wealth management › My credit card has been auto blocked after six unauthorised withdrawals by 'Freenet'.

FierceGuppy

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#87778 6-Aug-2011 23:03

So I logged into my online ANZ internet banking facility to discover by credit card account had vanished. I then phoned ANZ customer support to find out what the story was. A number of unauthorised withdrawals were made under the account name of Freenet. ~$300, ~$60, ~$150 etc. I do have an ancient account with Freenet which was created in the days of i4free and ZFree, and still use the email account. The only unusual activity is that a day or two ago I couldn't get anything from Freenet's POP server. That's working now. Interestingly the username and password I use for the POP server doesn't work on Freenet's website. I can't get anyone from Freenet on the phone at the moment. I'll try again tomorrow.

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Geek of Coastguard
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#502851 6-Aug-2011 23:13

Did you ever give Freenet your CC ?
Get a new card....

XPD / Gavin

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FierceGuppy

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#502855 6-Aug-2011 23:25

Possibly, when I was on dial-up years ago. That would be mid 2002 or before.

Yeah, a new CC number is a must.

FierceGuppy

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#502858 6-Aug-2011 23:33

Oh, I used the wrong password on my online freenet account. duh.

Geese

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#502881 7-Aug-2011 08:03

A bit off topic, but you use ANZ internet banking... 3 days ago ANZ made "major" changes to internet banking, and before this they were sending me letters, emails, and texts to urgently ring them by 4 August or my accounts would be suspended... (I didn't call)

Presumably you did ring them before August 4th... just wondered what they wanted to talk to all their internet banking customers about?

1080p

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#502885 7-Aug-2011 08:39

IlDuce: A bit off topic, but you use ANZ internet banking... 3 days ago ANZ made "major" changes to internet banking, and before this they were sending me letters, emails, and texts to urgently ring them by 4 August or my accounts would be suspended... (I didn't call)

Presumably you did ring them before August 4th... just wondered what they wanted to talk to all their internet banking customers about?

The internet banking changes were unrelated to the credit card system or what the letters were about.

The reason they want you to ring them about your accounts is that you are one of several thousand customers who will have customer ID numbers identical to another ANZ/National customer when they merge the core banking databases.

You need to call them or go in and see them to enable them to change your customer ID number.

sbiddle

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#502887 7-Aug-2011 08:40

A credit card number from 2002 won't still be valid. If they are charging your credit card you have obviously given them a newer number since then.

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FierceGuppy

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#502896 7-Aug-2011 09:12

IlDuce: A bit off topic, but you use ANZ internet banking... 3 days ago ANZ made "major" changes to internet banking, and before this they were sending me letters, emails, and texts to urgently ring them by 4 August or my accounts would be suspended... (I didn't call)

Presumably you did ring them before August 4th... just wondered what they wanted to talk to all their internet banking customers about?

I've never heard of that one. The last email I ever got from the ANZ was on March 10 2009 in response to an enquiry.

FierceGuppy

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#502898 7-Aug-2011 09:17

sbiddle: A credit card number from 2002 won't still be valid. If they are charging your credit card you have obviously given them a newer number since then.

Except that I haven't, and I am sure the number has never changed.

blakamin

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#502909 7-Aug-2011 09:49

1080p:
You need to call them or go in and see them to enable them to change your customer ID number.

And then you lose all your "pay anyone" accounts..

mckenndk

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#502914 7-Aug-2011 09:56

Except that I haven't, and I am sure the number has never changed.

The Expiry date would of changed though

mckenndk

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#502915 7-Aug-2011 09:56

Except that I haven't, and I am sure the number has never changed.

The Expiry date would of changed though

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timmmay

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#502923 7-Aug-2011 10:33

Credit card numbers can stay the same for a decade with some banks, they just change the expiry date.

sbiddle

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#502926 7-Aug-2011 10:40

timmmay: Credit card numbers can stay the same for a decade with some banks, they just change the expiry date.

But without a valid expiry date the transaction would be rejected. It's not possible for card from say 2002 with an expiry date of maybe 2003 or 2004 to be used for a transaction today.

FierceGuppy

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#502943 7-Aug-2011 11:39

sbiddle:
timmmay: Credit card numbers can stay the same for a decade with some banks, they just change the expiry date.

But without a valid expiry date the transaction would be rejected. It's not possible for card from say 2002 with an expiry date of maybe 2003 or 2004 to be used for a transaction today.

The thief just needs to know the MM/YY expiry date on the old credit card and then he can easily deduce the new one. He's got the month. The month is always the same, so all he needs to know is the year. ANZ issues a new credit card every two years. They're issued with different 3 digit security codes of course, but some online retailers don't require it.

Geese

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#502990 7-Aug-2011 15:29

blakamin:
1080p:
You need to call them or go in and see them to enable them to change your customer ID number.?

And then you lose all your "pay anyone" accounts..

I found it strange when I opened an ANZ account just under a year ago, an internet account, that by default one cannot pay for anything bought online or bills. The only way to remove money from my account was via ATM... I couldn't transfer it to another persons account. Kiwibank, ASB, BNZ, and Westpac all can do that out the box.

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