Issue with Static /56 setup

Forums › Vetta and Quic › Issue with Static /56 setup

ackley

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#323034 19-Oct-2025 01:20

I signed up for a static IP and got a email confirmation that a /56 prefix would be sent.

Its been 3 months now and noticed that my ipv6 /56 has changed a few times. IPv4 is fine.

Where can I get support on this as its messing around with my firewall (separate issue).

Linux

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#3426127 19-Oct-2025 06:03

Log a ticket in the quic customer portal

ackley

17 posts

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#3426191 19-Oct-2025 10:08

Linux:

Log a ticket in the quic customer portal

Quic do not provide support on their website or provide any contact details.

MaxineN

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#3426193 19-Oct-2025 10:14

ackley:

Linux:

Log a ticket in the quic customer portal

Quic do not provide support on their website or provide any contact details.

They have a problem report in your account section. Use that, or jump on the discord and make a troubleshooting thread. It is a known issue. Has happened before.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

jamesrt

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#3426194 19-Oct-2025 10:24

ackley:

Linux:

Log a ticket in the quic customer portal

Quic do not provide support on their website or provide any contact details.

It's there; but I'll admit it took me a while to notice/find the first time....

Linux

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#3426197 19-Oct-2025 10:33

ackley:

Linux:

Log a ticket in the quic customer portal

Quic do not provide support on their website or provide any contact details.

@ackley I suggest you check again

RunningMan

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#3426268 19-Oct-2025 11:30

ackley:

Linux:

Log a ticket in the quic customer portal

Quic do not provide support on their website or provide any contact details.

Look in the customer portal as per @Linux not just the website. https://account.quic.nz/index.php?rp=/login

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MrTomato

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#3426334 19-Oct-2025 13:44

Just wanted to confirm that the same thing occurred when I joined Quic a couple of months ago.

I requested a static /56 prefix, but according to a staff member on Discord, they're not allocated automatically at the moment - it required manual intervention and you have to submit a problem report.

Not a big deal because you only have to contact them once, but Quic really ought to get this sorted out!

Lycopersicon lycopersicum

ackley

17 posts

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#3426338 19-Oct-2025 14:23

MrTomato:

Just wanted to confirm that the same thing occurred when I joined Quic a couple of months ago.

I requested a static /56 prefix, but according to a staff member on Discord, they're not allocated automatically at the moment - it required manual intervention and you have to submit a problem report.

Not a big deal because you only have to contact them once, but Quic really ought to get this sorted out!

Ah thanks. I didn't see that in the drop down on the website. I kind of assumed there was no support all looking at the main support page.

MrTomato

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#3426339 19-Oct-2025 14:31

... And if it matters, just remembered that I had to send a problem report to ask them to create a PTR record for an IPv6 address too!

Another thing that would be good if Quic could integrate into the customer control panel.

Lycopersicon lycopersicum

ANglEAUT

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#3426466 19-Oct-2025 19:20

MrTomato: ... I requested a static /56 prefix, but according to a staff member on Discord, they're not allocated automatically at the moment - it required manual intervention and you have to submit a problem report. ...

➡️ Discord

MrTomato:

... And if it matters, just remembered that I had to send a problem report to ask them to create a PTR record for an IPv6 address too!

Another thing that would be good if Quic could integrate into the customer control panel.

➡️ Discord

& don't forget to tag @quic

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