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#3031331 3-Feb-2023 15:30

Afternoon all!

@timwelch - I can see there are a few techs who are looking in the background at the ticket you have open, and can see there is also a case with Chorus open. We've nudged this today as haven't had a further update from them, so hopefully will hear some more detail from them soon to assist in our - and your - troubleshooting. 😊

lkh:

Hey @quic I have a question. I'm in Dunedin, and thinking of moving my home and office connections over to you. They are both in Dunedin as well. Will a connection between the two be fairly direct or will it take a trip up to Christchurch and back down?

Thanks

Lindsay

Hey Lindsay! They will take a trip up to Christchurch and back, but not to Auckland! I'm not exactly sure off-hand what the latency between CHC<->DUD is, but I'd imagine it's fairly minimal.

jbergler:

Thanks for looking, didn't get back to it before last night and it's resolved itself.

Unrelated, my hyperfibre install happened today.
Total downtime was less than 5 min after the new ONT was plugged in. Now to do some testing!

Woot! That's an awesome way to start the long weekend - enjoy! Pro-tip if not already, try and bump your PPPoE interface to a 1500 MTU to prevent fragmentation on both sides. With Hyperfibre pushing so many bits & packets, router CPU's can get a bit under pressure when they also have to fragment the data.

Have a good long weekend all! 🍻

Quic Broadband
quic.nz - The telco who puts you in charge!

Fuzzi9986

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#3031405 3-Feb-2023 16:52

quic:

Have a good long weekend all! 🍻

I forgot it's the long weekend this weekend since I'm working Monday....

Will Monday being a public holiday prevent my connection going live on the day? As my MR ends on Monday morning and I'm working from home.

michaelmurfy

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#3031426 3-Feb-2023 18:00

I am pretty sure if you've been given a connection date from Quic on Monday the rest is automated and should just kick in.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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quic

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#3031429 3-Feb-2023 18:06

Fuzzi9986:

quic:

Have a good long weekend all! 🍻

I forgot it's the long weekend this weekend since I'm working Monday....

Will Monday being a public holiday prevent my connection going live on the day? As my MR ends on Monday morning and I'm working from home.

Hey! As @michaelmurfy has said, if you've got Monday as date from us, that should still be the case if it's just a transfer/port being livened up.

There have been some rare cases where the automation fails or doesn't kick in correctly, which of course isn't ideal on a public holiday.

The other gotcha could be the timing on Monday, being the time your existing ISP decides to kick your connection, vs the time ours kicks in.

If you want to be 100% sure, I'd say move your cancellation of your existing service to the Tuesday - this accounts for if our service goes live the Monday afternoon, or automation doesn't do what it's supposed to do.

That being said, if you come across and something isn't right, feel free to message me here!

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quic.nz - The telco who puts you in charge!

CYaBro

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#3031444 3-Feb-2023 18:58

My switch and upgrade to hyperfibre was scheduled for the 7th but I won’t here. :(
Rescheduled for the 8th! :)

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Fuzzi9986

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#3032404 6-Feb-2023 09:19

Went live this morning, swapped router to port2 on ONT and changed from DHCP to PPPoE.

I'm not getting the full download speed, I'm not going above 650mbps regardless of which server I'm testing to, I do however exceed the listed upload speed getting on average 450-500mpbs

michaelmurfy

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#3032421 6-Feb-2023 10:29

@Fuzzi9986 have a look at your routers CPU while you run a speedtest - it’s entirely possible it’s doing PPPoE in software and maxing out the CPU. I know some TP-Link routers do that.

If you’ve got another router to test I’d recommend doing so.

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Fuzzi9986

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#3032431 6-Feb-2023 10:56

michaelmurfy: @Fuzzi9986 have a look at your routers CPU while you run a speedtest - it’s entirely possible it’s doing PPPoE in software and maxing out the CPU. I know some TP-Link routers do that.

If you’ve got another router to test I’d recommend doing so.

Will check after work at 7pm or lunch break if I remember

Fuzzi9986

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#3032559 6-Feb-2023 19:05

michaelmurfy: @Fuzzi9986 have a look at your routers CPU while you run a speedtest - it’s entirely possible it’s doing PPPoE in software and maxing out the CPU. I know some TP-Link routers do that.

If you’ve got another router to test I’d recommend doing so.

it's going up to 47% cpu usage on download and 66% cpu usage on upload

michaelmurfy

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#3032623 6-Feb-2023 20:52

Hmm actually having looked at the C4000 there shouldn't be any issues with WAN throughput. Do a Speedtest to 2degrees Auckland using the Windows Speedtest app (this should go over the local peering exchange there) or to 2degrees / Telstra / Optus Sydney.

Also ensure the router is on the latest firmware and you have not got any funky QoS rules set up. If in doubt, do a factory reset of it and reconfigure your port forwarding etc.

Fuzzi9986

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#3032731 6-Feb-2023 22:18

michaelmurfy:

Hmm actually having looked at the C4000 there shouldn't be any issues with WAN throughput. Do a Speedtest to 2degrees Auckland using the Windows Speedtest app (this should go over the local peering exchange there) or to 2degrees / Telstra / Optus Sydney.

Also ensure the router is on the latest firmware and you have not got any funky QoS rules set up. If in doubt, do a factory reset of it and reconfigure your port forwarding etc.

Turning QoS off fixed it.

weird as I had it set to my server has priority at all times for everything and was testing with speedtest-cli on the server, didn't have issues with it previously

fe31nz

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#3032742 6-Feb-2023 23:50

Fuzzi9986:

Turning QoS off fixed it.

weird as I had it set to my server has priority at all times for everything and was testing with speedtest-cli on the server, didn't have issues with it previously

In most consumer routers, having any QoS on at all prevents them from offloading the traffic onto the specialised routing hardware. So all the routing gets done by the CPU and it can not cope. If the CPU utilisation says 47% and the router CPU is dual core, that can mean that it is having to do things in a single thread on one core (such as PPP) and that core is maxed out.

CYaBro

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#3033001 7-Feb-2023 18:44

Chorus has rescheduled our ONT upgrade until the 29th March! 😳😭

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quic

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#3033351 8-Feb-2023 12:04

Fuzzi9986:

Turning QoS off fixed it.

Great to hear @Fuzzi9986 - welcome to the Quic family!

Thanks @michaelmurfy & @fe31nz for helping out!

CYaBro: Chorus has rescheduled our ONT upgrade until the 29th March! 😳😭

Gutted mate! Chorus are running pretty short on techs lately and things are hetting pushed out all over the show 😭 - the Auckland weather event has also pulled techs from other areas which haven't helped.

Rest assured in these cases, our provisioning team checks these orders every couple days to see if we can bring these dates forward if a spot does free up! 🤞

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nixjr

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#3035477 12-Feb-2023 17:16

I decided to make the switch to Quic and placed an order yesterday. Big fan of the one off $45 static IP charge. Also took advantage of ssamjh's referral code.

My question is around choice of router. A bit of searching on the forums has led to be believe that sticking with the ISP provided router is the best option. Given Quic is BYO I'd like advice on if my current router will cope or I should replace it, and if so, with what.

I'm currently on 300/100 through Bigpipe with a HG659 (non-b). Upgrading to 900/400 on Quic. Maximum simultaneous connections would be 4 ethernet and 3 wifi. All speed critical devices are on ethernet. It's a single story two bedroom house, wifi coverage is fine, don't need features like mesh.
I WFH and we use Azure in the South Central US region. For my personal stuff I rent a server at Evoswitch in the Netherlands. I also run a Plex sever from home. I mention these things to point out that the majority of my traffic, both up and down, will be international. I'm not certain if my bottleneck will end up being the HG659 or upstream international links.

For non-ISP all-in-one solutions I've seen the MikroTik hAP ac3 mentioned a few times. Some of the comments mention don't get it if you're not tech savvy. I'm not certain where I'd rank myself in that regard. For reference the most complicated routers I've used in the past have all been running dd-wrt, tomato, or openwrt. Additionally all my PCs are running Linux so that throws a spanner in the works as WinBox seems to be Windows only. I'm not opposed to getting two separate router and AP devices either. I could even try and find a friend IRL with a spark account and get them to buy the SM3 on my behalf ($106 vs $199). Really I'm open to any and all suggestions here.

tldr; Should I keep my HG659, replace it with MikroTik hAP ac3, or something else entirely?

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